Shane proved to be unreliable, performed the work out of order, attempted to charge us to correct…read morehis own mistakes, and is now threatening to place a lien on our property.
He and his crew were scheduled to begin work on Monday, June 2nd, but failed to show without any communication. After waiting all morning, we reached out, and he said he'd come Tuesday. He did arrive then, removed the tile, and found mold--an expected issue in a shower. He said he'd return Wednesday to remediate the mold, but left early and claimed he needed to get supplies.
Wednesday morning, he called to inform us his wife had a medical emergency, which we completely understood and sympathized with. He promised to return Thursday--then didn't show or contact us. Again, given the circumstances, we gave him the benefit of the doubt.
He came Friday and treated the mold, stating he'd return Saturday to continue. Saturday came and went with no communication. On Sunday, he told us he'd be back Monday, which he was. He installed insulation and backer boards but said he'd return Tuesday to tape the seams. We're unsure why that couldn't have been done the same day, especially since he also didn't have the proper tool to remove the shower handle and instead worked around it.
He skipped Tuesday, came Wednesday, and told us he had quick-drying seam tape and sealant so he could finish that and begin tiling. After applying the tape, he said he was going to pick up the tile--but never returned that day.
On Thursday, he came back with the right tool and, while removing the shower handle, broke the copper regulator. He claimed it had rusted through, but copper doesn't rust. He said it was the manifold, but another plumber confirmed it wasn't and that the manifold wasn't even near that location. Shane texted us a quote for replacing the piece--including taking down the wall he had just put up. If he had completed tasks in the correct order, there would've been no need for demolition. We agreed to pay for the replacement part but not for removing and reinstalling the wall. After that, he stopped responding entirely.
We waited through the weekend with no update and finally reached out again on Monday. He refused to fix the issue or finish the job and is now threatening to place a lien on our home for incomplete and poorly executed work. A second contractor has since reviewed what Shane did and confirmed that the work was sloppy--the backer board, tape, and sealant were improperly installed, and tile would never lay flat on the current surface.
Do not hire this contractor. He will try to charge for work not agreed upon, ignore your concerns, and walk away if you don't comply--then still demand full payment.
