Shout out to Becky Altman! She is the best PCP I've ever had. This place rocks: it's everything you…read morecould want in a PCP. My NP takes a lot of time to hear what's going on with me personally as well as lets me ask a ton of questions. Because of her care, she has figured out lurking issues and also collaboratively developed some really effective treatment plans with me. Also, Becky is knowledgeable about insurance (surprisingly rare for PCPs), which has helped my wallet a lot. The administrative staff and infrastructure are also really good and thoughtful. Mazzoni's online platform is great, and the team is highly responsive. I also love the way you get called into your check-up room once you're there. The buzzing disc system (like what restaurants use) helps protect people's privacy. Finally, the clinic is such an inclusive environment. I appreciate that they have their values hung on the wall of the center. The only things I wish Mazzoni had were more appointments (maybe on the weekend?) available and an answering service so you could call and make appointments outside of when staff are taking calls at the clinic. In short, everything about this place is caring and helpful. My PCP has gone above and beyond. P.S. they were great in helping me navigate insurance, too!

I made an appointment over the phone and the staff were friendly and informative. While in the…read moredoctor's office the staff member was clean, professional, and quick. I got everything I needed and they were helpful with any questions I had. The facility is mostly clean and easy to find.

Where to start. Lets go with the front desk. Without a…read moredoubt they worst service and organization I have ever had the displeasure of dealing with. First don't get to used to who you see at the front desk. Out of a dozen or so appointments I must of seen at least a dozen or so front desk employees. Gee, that couldn't cause communication failures between the different employees now could it. Terrible communication. From them writing an appointment card with me DIRECTLY IN FRONT OF THEM and marking the card with the wrong name...who is Mark? To getting a bill in the mail from my insurance company saying I owed them...Guess what...I gave the front desk a hundred dollars and what do you know they put in the log that I gave them $10. Thankfully my insurance company was understanding. Forget about them ever calling you back if you ever leave a message...They apparently don't have time or care. I have never received a call back or had a message of them returning a call despite it saying exactly that on the recording. The last visit I stood at the front desk with three wonderful ladies who apparently could not see me. You see...I used my invisible magic diagnosis that day. Five minutes later it wore off and they started doing there job thankfully. My psychiatrist was THEY ONLY competent person in the building. Whether I agreed or disagreed with her it was very apparent she was trying to be as helpful as possible. If only the rest of the place had her competency it would of been a good experience overall. The therapist on the other hand was not a good match. If you do see him make sure you are absolutely sure about what is going on with you. You see...If by chance you learn something new in the process of LEARNING NEW THINGS...well, that just won't do! You will be cut off and told he doesn't believe that is what is going on. Forget what you think!...You are in the presence of a clairvoyant silly! If you are looking for help then you may understand that you want things to go smooth and work out. The last thing anyone wants is to uproot and switch the team around them because not only does it drag issues longer then they needed but it can be really disheartening in the process. Sadly that is what happened however hopefully this review will help someone who may have had the same fate if not. I would avoid that particular office at all costs. However as we are all not the same ymmv. Although, I really don't think anyone likes charges applied because of simple neglect. Good Luck!

I don't like this place as much as I would like to, and that's only because Dr. Karenton Mordi is…read moreunreliable and rarely gives out medicine refills. Not to mention that he only meets with you rarely ever. The one part of this place that I do like, however, is Dr. Kristen Young. I love how nice and understanding she is. I am currently a client with her, and she is wonderful. Dr Mordi is the only problem I have with this place. Dr. Kristen Young is so helpful and always willing to talk to you about anything that is going on.

I would give it zero stars. I lived there for a year and a half maybe. One of my friends shot…read morehimself after being told to go back to his apt and eat cereal somehow he had a gun in his apt. We where not aloud to even have Tylenol. We where not aloud to even say his name for a week we still did to each other. We needed to morn him and we where not aloud. Another friend walked in front of a train. We where aloud to morn her but not the other. They kick you out with out real warning and when people lie about you. They fire staff that really help and hire staff that don't help. I wouldn't let my worse enemy stay here.

From the owner: Community-Based Treatment for Adults with Mental Illness…read more For over thirty-two years, Project Transition has provided hope and healing to those with serious mental illness. Our residential programs promote sustainable recovery for adults 18 and older who come from diverse backgrounds. Each of our locations are situated in an open apartment setting which helps to promote the process of community re-integration. We work with individuals diagnosed with various psychiatric and co-occurring substance use disorders who have often felt failed by more traditional treatment interventions. Project Transition holds a strong belief in the core tenants of Recovery. Our value of "hope and healing through community" guides everything we do. It is our belief that even in the presence of painful struggles and repeated setbacks, Recovery from mental illness is possible.

I have been seen at Moore Springfield since 1996 for low vision, Glaucoma and every other eye…read morecondition possible. I had excellent experiences with Dr Brilliant (now retired) and Dr. Nancy Crawford (Glaucoma). I did see several different Drs for Narrow Angle Glaucoma, Endophthalmitis, Retina issues, Uveitis, Scleritis, RoP, Macular Degeneration, etc. I followed my last Retina Dr. to her new system. The wait time at all eye Drs is long. I have never had an extreme wait time. My sadness was the repeated turnover in Drs for my retina and uveitis conditions. The front desk in Springfield could use some customer service training.

Terrible "doctors" that rush you on your "consultations". Billing is rude and incorrect --- the…read morestaffing is unprofessional in the office. Stay away -- I gave this practice a few chances and it got worse year after year. Front desk has always been patient and kind, though!