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    Delcher's Leather

    3.8 (10 reviews)
    Closed 10:00 am - 6:00 pm

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    2 years ago

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    6 years ago

    Helpful 4
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    6 years ago

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    2 years ago

    Great service! Quick and easy to work with to accommodate what I needed for a customized needlepoint belt that required modification.

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    4 years ago

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    2 years ago

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    6 years ago

    Extremely good craftsmanship! Highly recommended. Everything about the place says quality of the craft!

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    7 years ago

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    5 years ago

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    6 years ago

    Horrible! So rude to me and my kids. Would not recommend ever. Do not waist your money for a horrible experience.

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    Atkinson Shoe Repair Inc - Buckle retaining loop strap repair

    Atkinson Shoe Repair Inc

    4.3(49 reviews)
    3.7 miBeaches

    Always a friendly face when you walk in, & they do such a great job on my shoes! I typically get…read morethe heels replaced or repaired from "escalator damage". Service is prompt, too!

    To say I am disappointed is an understatement…read more In September 2025, I entrusted Atkinson's with my mother's crocodile purse--one of the very few items I have left from her, and something I intended to preserve and pass down to my daughters. I was quoted $200 to treat the leather and repair a single loose seam. Completely reasonable for something this meaningful. What followed was nearly seven months of zero accountability. I was told Nadine would call me to review the repair plan. She never did. Not once. I returned in December and again in February. Each time, I was told it would be handled. Each time, nothing had been done. Not even started. Michael, who was consistently kind and professional, apologized repeatedly and did everything he could on his end. Unfortunately, he was clearly left to manage a situation that was not his responsibility. This failure sits squarely with ownership. After months of waiting, I was eventually told to contact Charlie, the owner. I called multiple times. He was never available. No return calls. No follow-up. No ownership. When I finally returned in person, I was shocked to learn the purse had now been "worked on"--except instead of being repaired, it had been made worse. What was once a single compromised compartment is now a completely unusable bag. Both compartments are affected. No clear explanation was given--only that it "cannot be fixed." After nearly seven months of delays, broken promises, and complete lack of communication, I was handed back a sentimental, irreplaceable item in worse condition than when I left it. I left in tears. This was not just poor customer service--this was careless, dismissive, and completely unacceptable handling of something that was clearly communicated as deeply meaningful. The reality is, they are the only cobbler in town--and they act like it. No urgency, no accountability, and no respect for their customers' belongings. Thank you for ruining something I can never replace.

    Photos
    Atkinson Shoe Repair Inc - Frye boots after

    Frye boots after

    Atkinson Shoe Repair Inc - Damage to Shoe after I picked up my shoes from Atkinson (unfinished)

    Damage to Shoe after I picked up my shoes from Atkinson (unfinished)

    Atkinson Shoe Repair Inc - So disappointed in the strap. Both both sides of strap should be leather. Paid a lot to fix and was shocked at the repair.

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    So disappointed in the strap. Both both sides of strap should be leather. Paid a lot to fix and was shocked at the repair.

    Delcher's Leather - leather - Updated May 2026

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