This hotel is luxurious and has a relaxing calm atmosphere. it's in a business area so on the…read moreweekends it's a ghost town. service was great and my room was spacious. we ate at the restaurant for dinner and breakfast, food was delicious. I would recommend that they add chicken or lamb sausage to the menu for people at don't eat pork to have more options than smoked salmon. The hotel is located by the harbor so the views are excellent on a sunny day.

Three stars is definitely the most I can offer, but that rating suffers due to the one main problem…read moregoing on here. Very nice facility in a fantastic location, especially if, like me, you're going straight from here to a cruise ship. Kind and thoughtful reception staff. I had food at the restaurant and the cafe, the latter of which was particularly cute. Oh but I did love the Eggs Benedict in the restaurant. I was here in the summer (February 2025) and the air conditioning was out in the entire building. And not just "we'll have it up and running in a jiff". They had emailed me a month earlier to warn me about it. It seems like no-air-conditioning is part of their long-term expectations, and it is NOT comfortable. Way less swanky hotel chains would find it absolutely shameful to resign themselves to a fate like this. I would only consider staying here in cooler months.

Came here for a little getaway and this was perfect. The welcome was very warm and friendly, even…read moreduring Covid, and the front lobby really adorable. The interior design of the hotel is elegant and classy. I booked the Junior Suite which was great (but warning - there was one flight of stairs that the elevator didn't reach and large suitcases were a struggle). They offered to help but social distancing meant we didn't really want the help. The carpet is mind blowingly soft and cushion. I could walk on that carpet forever! Their living room was equipped with a dining table, desk, coffee table, bar and the cutest lounge set. The bedroom was similar, with the headboard being well equipped with USB outlets and lighting. Shower had wonderful water pressure and they provided us with the most fragrant and beautiful shampoos and conditioners. One bad thing is that their gym is better left un-used. Don't bother. Everything else was great. I believe Grand Windsor was previously a hostel so this renovation has taken it to new levels of grandeur.

Well the reviews of this place are pretty uneven, part of the reason is the it just recently…read morechanged from a hostel to a boutique hotel. The decor is definitely European which befits the M Gallery branding it now has as part of the Accor chain. The staff on our first visit was just getting the hang of things, but on the latest one, they seemed to really have it down. The hotel is busy Queen Street, but because the lobby is set back and there are sliding glass doors, it seems like an oasis. When you enter, you actually can sit down in front of two desks and that is check in. A really nice touch is a house made tea they prepare for arriving guests. Ours was a refreshing fruit tea. This harkens back to the day when it was a tea house. It is only seven stories and the hotel is built around a massive spiral stair case, it is fun to walk down from your room and feel like you are in the 1920s. The rooms themselves have been extensively renovated. The standard room is quite small (but a good value). But the larger suites are very nice. The bathrooms are new, with a massive rain forrest shower head, and the entire place is clean and well lit. We also really appreciate the air conditioning on the hot days that can happen in Auckland. You can get a breakfast package and Cooke's down below is actually a great place for that and a bite to eat later. We didn't try it, but have also heard their afternoon tea is great.

I chose this hotel based on the price, the location, and the availability (room-wise). We were a…read morecouple on our first trip to NZ. We planned our stay from March 26th to April 9th (14 nights). The "Premium" King Room was available without an increase to our original package. We also looked at the restaurants, shopping, things to see and do, transportation, and walkability within the hotel and its surrounding area. Our flight arrived early in the morning (5 am), so our room wasn't available when we got to the hotel, but they checked us in, offered to store our luggage, and took our cell number just in case it was ready earlier than scheduled. We knew there were restaurants in the hotel, so we walked around to get some breakfast. We also stopped by a couple of gift shops on the way to and from breakfast. After a while, we went back to the hotel lobby, and we were informed that our room was ready (early) and that they already had a porter deliver our luggage inside our room. The lobby, elevator, halls, and rooms were all clean. In fact, we constantly saw workers cleaning during our entire stay. They were always checking in on us as we passed by, asking if we needed anything. We asked for toilet paper and new towels twice, and had them change the bedding and vacuum once during our stay. We were in Rotorua for five days, but still had this room in our name as a home base because we were coming back. The room was large, again, with a king-sized bed, a small "L" shaped couch, a nightstand on one side of the bed, a desk, a credenza under the TV, a fixed luggage rack, a coffee/tea station, several drawers, shelves, and a closet. The bathroom had plenty of room to move, ample counter space, and a shower that could fit two. We couldn't ask for anything more. Well, maybe one. A microwave. But we understand. They have several restaurants attached to this hotel. They would rather have you spend the money eating out than in the room. There's a gambling casino in the hotel, too. It includes both machines and tables. We have casinos all over the place where we live, so it wasn't a selling point for us, but it was a nice pastime and something to do when we wanted to vape/smoke and didn't want to stand outside the hotel. There are several smoking balconies with machines to keep you occupied. You do have to sign up for membership here, but you can do that on their website before you even arrive. They regulate gambling and have guidelines in place to (hopefully) avoid gambling addictions. Anyhow, we had two concierges that brighten every day that we saw them, Dicky, and TaoBao (sorry if that's misspelled). We met Dicky first. He talked to us like family, giving us tips on what to do, where to go, where to eat, and what not to. He always had a huge smile on his face, greeted us with hugs, and got genuinely excited to see us. We felt the same. TaoBao was also very friendly towards us, gave us great tips, and booked a private tour for us with an unexpected discount. We were down the hall from the elevator, so the noise level was very minimal. We would occasionally hear a door or soft chatter, but other than that, the only other noise was from housekeeping, and they weren't noisy at all. Overall, we were pleased with our stay and everything (except a microwave) that they had to offer. Oh! I almost forgot, to our surprise, this hotel is also the bus hub. If you take the bus from the airport to the City Center, this is where you will be dropped off. As well as if you want to go back to the airport. There are lockers (some large) available at the Bus Office here, too. If you're just visiting on a day trip, these are so handy! They also have the InterCity Bus (website is helpful), where you can go to other, long-distance areas of NZ. We took the bus to Rotorua. It took about five hours with a rest stop mid-point. In front of the hotel by the Tower, there's a Hop-on, Hop-off Bus that will take you to several tourist stops. This was really nice to have. There's an auto-tour guide that tells you about the area along the way and announces what stop is coming up and what there is to do there. *Pro-tip 1: Get the two-day pass. Take a photo of your receipt. If you want to purchase it again over the next week, they will give you a discount. *Pro-tip 2: If you go to the Hop-on, Hop-off Bus website, you can get the map and stop locations marked directly onto Google Maps. It was very helpful when it came to finding where to get back on the bus!

We flew in to Auckland from San Francisco and landed at 6 am. Our room wasn't ready, obviously, but…read morethe staff took our luggage for safe keeping while we explored the city. They had our room ready early which we greatly appreciated after our long flight! We loved how centrally located the hotel was and our room was very clean and comfortable! We will definitely be staying here again when we visit!

Wow, went last weekend on a magic day Went to the casual…read morerestaurant and had half the menu it was so good Service was great really good vibe Bread starter is a must Loved it

We walked into the bistro ready to have a terrific dinner experience based on their website photos…read moreand the warm, inviting appearance as we walked up. The ambiance was nice and felt like a cozy ski lodge. However, the hostess wasn't exactly warm or charming. She seemed to have a bit of a control issue. When we moved one of the 2 chairs at the 4-top to another side of the table, she expressed her displeasure and stated that we had to make sure that we gave the table next to us enough space, but there was definitely enough room for a small pony to walk through. The server was pretentious. The vibe we got was that he was busy with something else and could barely be bothered to share the specials and take our order. Because we weren't getting a great vibe, we decided just to order overpriced drinks instead of drinks and overpriced food. Do NOT order the old fashioned unless you like them super sweet. My husband is a fan of old fashioneds and had never had a ridiculously sugary drink as this before. The espresso martini was okay. Definitely not worth $26 though. This place is definitely overrated.

We stayed here 1 night in December…read more First, location: the hotel is airport adjacent, not on airport property. You'll take a yellow shuttle bus to transfer to and from the airport. Second, atmosphere: the hotel design seems straight out of the 1970s. The colors and furnishings have been updated but the feel is still like Hawaii in the 70s. We had a double queen room on the first floor that overlooked nothing. There was a large to floor window that seemed a bit unsafe for the first floor - street access with glass that can be easily broken. Room was clean with crisp bedding but the hotel needs some updating. Third, service: did not try any of the food so can't comment on that. The front desk personnel acknowledged IHG elite program status and explained all the benefits that applied. Internet worked well. Overall, the hotel is okay just as a 1 night stopover to/from airport. Stay elsewhere for longer stays.

Pretty standard hotel. Nothing that special or horrible about it. Located about 10 minutes from the…read moreAuckland airport. The rooms were average. The single queen room was pretty spacious, but the double queen room felt cramped. They boast paraben-free shower and bath products in the rooms, but some of the items still did have parabens on the ingredient list. Maybe they're still in the act of transitioning away from the old stuff that has the parabens. The breakfast buffet was pretty good - a wide selection of options, including Asian breakfast items too! We also ate at the bar --surprisingly, the food tasted pretty decent. The club sandwich was solid. Fries were okay. Side salad was decent. Pro tip: instead of paying $6 per person for a one way trip on the "yellow bus" (airport bus that takes you to/from a few of the hotels near the airport), just Uber for about $9 one way.

Amazing service! Our server was from France. What a wonderful person! Please let him know his…read morerecommendations and knowledge of the menu was flawless! We look forward to returning! Derek

Awesome experience. The staff were super awesome and so was the food. The portion sizes were…read moredeceptively good. The service exceptional.

Tiritiri Matangi is a magical island paradise less than an hour and a half on the ferry from…read moredowntown Auckland, or also accessible by private boat. I just spent a week on the island as a volunteer and it was just fantastic. More fantastic is that anyone from the public is able to book to stay at the Department of Conservation operated bunkhouse on this amazing open bird sanctuary. The views, birdlife and atmosphere are everything you ever wanted from a trip out of town. The bonus of going on an overnight trip of course is the opportunity to see the island's nightlife which includes kiwi, tuatara and morepork, and of course rouse yourself horrifically early for a dawn chorus. The bunkhouse itself is an excellent facility. Dorm-style rooms with complete kitchen, bathroom and dining areas. The island runs on tank water so be prepared for short showers (but with hot water!) and other water conservation practices. You're responsible for cleaning up and taking any rubbish with you when you leave. Also, the island is predator-free so be prepared to undergo a complete biosecurity checklist before heading to the island. This might mean vacuuming out your pack or picking seeds out of your socks but it is most definitely worth it.

Excellent veggie burger. Easy to sub gluten free and vegan. My youngest son loved his pepperoni…read morepizza. My oldest made the mistake of getting 2 feet of the hot honey pizza, so he'll be enjoying it for days! I had the ipa which was solid, and the view and vibe are spectacular! Quick, friendly service!

If you are an American looking to see American football. This is your place. A bunch of TVs all…read moregoing. Great crowd. The people are friendly and the food is great. The crowd is old and young. We only had the wings cooked perfectly and tasty. We saw a bunch of stuff come out of the kitchen and it all looked great, we will go back tomorrow to try more and watch MNF. Go 49ers.