If I could 1/4 a star I would! We bought a bottle alcohol free red wine. Excited to try it, the female sales woman was very friendly. We asked if they had a bottle open so we could taste it before we spent 13€. Unfortunately, there was no open bottle. We bought it anyway based on the sales woman's comments that it tasted very lovely. Got home and opened the bottle, let it breathe for a little while poured some in a nice red wine glass and drank vinegar. Yes, it tasted like vinegar! But actually the review is not about the wine itself.
OK, I can accept that it wasn't a good wine but when we returned it to the shop the manager (?) said the wine tasted fine and that it was our problem. When the shop assistant suggested opening another bottle to do a taste comparison he would not allow it.
No apologies, no gesture of goodwill, nothing. Although we were regular shoppers we will no longer be spending our money there. read more