I couldn't agree more with most, if not all of the negative statements listed on this forum about both Del Mar Property Management and Sandi. Their lack of communication was only outdone by their ensuing rude communication. Despite our best efforts to be courteous and respectful tenants, Del Mar Property Management clearly displayed their only concern was their bottom line. I would in no way recommend staying at any property managed by this company. read more

Sandi and her team are great people! Very professional and easy to work with. We worked together on one of her customer's property, she is so involved and caring. Hope to work with you again! read more

I am speaking from my own personal experience and am being completely honest with my review. I found Sandi through a friend who messaged her friend (another Episcopal priest)-who suggested that I reach out to Sandi to help us with our housing search. Sandi has never seen or met me in person-and I have not paid her a dime for her help. I suffered an accident while very pregnant with our second child. Fortunately, our unborn (now healthy newborn!) is completely fine-but I have not been able to walk for almost 4 months now and suffered 1st and 2nd degree burns on my body. Out of nowhere, we were told that we must move to another unit-as our current landlord had been discharged from his military service much earlier than expected. We are genuinely happy for our landlord to return home safely-but the timing was extremely stressful. I have a toddler and couldn't take care of myself-let alone her completely; and was very pregnant and still can't walk. Our housing search was beyond stressful and exhausting. Most of our housing applications were never even opened or viewed. I can't count how many rentals we looked into/agents and owners we contacted in the past several months. I emailed Sandi and told her our situation-and explained that she was recommended by a church priest who knows a friend of ours (also an Episcopalian priest. My husband is actually a seminarian and former minister, and we have not lived in SD county very long). Sandi immediately moved into action-going above and beyond in sending us rentals, giving us feedback, moral support, and was incredibly compassionate, caring, genuine, and wonderful throughout my very high risk pregnancy and offered constant support for our housing search. I cannot thank her enough. She has never asked for one penny from me. She just helped us repeatedly without any desire or request for monetary compensation, recognition, or anything else-she just wanted to help us from her own good will and spirit. I can only say that she was an angel to me and our family through a very trying time, and I am grateful to have crossed paths with her (even virtually) and receive her boundless insights and professional expertise regarding the SD county housing market. Thank you, Sandi. I am so appreciative for all of your tenacity, support, and genuine heartfelt care. read more

We had just fulfilled our one year lease obligation on a single family home in 92131. The homeowner(James) and Sandi at Del Mar Property Management requested another lease extension be signed. They presented 3 different options, of which we chose the 6 month option. With the job losses mounting during this pandemic and no real new jobs available if you lost your job, we requested the following addition: we would need to include a paragraph that allows us the option to move out with 30 days notice, for the following reason: Tenant losses her job or is furloughed for a period of 3 months or longer. Our homeowner responded with an email stating the following: "We are very happy that we found an arrangement that works for both of us." We understood this to mean they had accepted the 6 month lease extension with the job loss addition, wouldn't you? The homeowner did not state, they could not honor the loss of job request. They chose to mis-lead us by stating, "We are very happy that we found an arrangement that works for both of us." When we received the actual lease extension from Sandi, I was shocked that there was no language added for our job loss request. Sandi later clarified the miscommunication & formalized the homeowner's intent, presenting us with a revised extension that would include the job loss request, however it would come with a $100 monthly rent increase. IMO, Sandi and the homeowner were complicit in their negotiations that we found dis-ingenuous. We made it clear we needed the job loss language added and they chose to ignore it. Did they think I would forget about it when the actual lease was presented? As the negotiations were falling off the tracks, at no time did Sandi pick up the phone and attempt to clarify and dissolve the situation. The miscommunication was not on our part, yet we were penalized for their miscommunication. As a customer of both the homeowner & Sandi at Del Mar Property Management, we felt it was important to share our experience. read more

Moving to a unit managed by Del Mar Property Management was one of the worse decisions I have ever made. The other reviews are accurate. Sandi is really rude, unprofessional, cheap, and just a bad person. Ask anyone who lives in the units they manage. Everyone says try not to interact with Sandi and has horrible things to say about her. I mean horrible. I moved to the Cardiff property last November and living here has been horrible. They are illegally renting this unit with no heat. No heat and it's in the 40s here in the winter at night and in the morning. They are so cheap, expect you to pay for everything, and very rude and unpleasant to deal with. DO NOT MOVE HERE. During my time here there were ant infestations, circuit breaks several times, you can't use two space heaters at once or it shuts off all the electricity, I had the worst allergies and was sick all winter from the cold and likely mold in the unit. I will be moving at the end of this month when my lease ends. I feel bad for whoever takes my spot and has to freeze, deal with Sandi, and be treated so poorly. Don't live here unless you want to be treated like crap. **Saw Sandi's comment below. Sandi, you emailed me several times today. Manchester units in Cardiff. read more

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**WARNING** Be very wary of renting from Del Mar Property Management. I lived in a property that they managed for a few years and there was nothing but endless promises and a general distain for their tenants. Here are a few examples: (a) Sandi Lanzarotta Chan. Sandi is the owner of Del Mar Property Management. She seems as though she is one of those people who not only doesn't really understand how to talk to people, she just doesn't care what is or is not legal, ethical, or otherwise socially appropriate. There is typically an: I'm better than you, attitude that she exudes which is disgustingly inappropriate. (b) Bait and Switch. A couple other the other tenants, upon verbally agreeing to move into the apartment at the listed price of, let's say $1500, were rudely surprised when they showed up at the offices to be told that the rent would actually be $1600. And, to add insult to injury, they were told that if they didn't want it for $1600, then there was a line of people behind them who did. (c) Promises promises promises. On numerous occasions, Sandi made promises about this or that upgrade, none of which were ever carried out. This is a common trick: Tenants are getting annoyed about something, Prop Manager makes promises about this or that, and then tenants are temporarily placated by the hope that things will change. Be assured, with Del Mar Prop Management, they won't. (d) Good Cop Bad Cop. All of the other people who work for Del Mar Property Management are pleasant and kind, but when asked about something or when they need to deliver news, it is always: Sandi says... When then questioned about the said issue, the reply is: I'll ask Sandi. Then, when the answer is: No, the explanation is: Sandi didn't want this or that. Aside from this, it is difficult to get to actually talk to Sandi and if you do... see (a) and (c) above. Basically there is a lot of passing the buck in this company. (e) Everything that is repaired, cleaned, or generally taken care of is done very cheaply. The groundskeeping company does as little as is humanly possible, so that it actually looks like they showed up (whether they did is still sometimes in doubt). Interior repairs are shoddy at best and they are happy to let things degrade until they are really not at all salvageable. Your apartment might look good when you move in, but don't count on Dell Mar Prop Management doing anything to keep it that way. On top of this, Sandi "expects" you to have a professional cleaning company in to "Deep Clean" the apartment before you leave. I'm not talking about the carpets, I'm talking about everything. Be aware. If that's not enough, just go ask other tenants, you'll see. read more

Met with leasing agent this past weekend and the property was exquisite. All the details and updates were tasteful. Laura was a complete professional and really took the time to show us the home and questions were answered completely. Thank you for taking time on a Sunday to show a beautiful home. read more

Beware of leasing a home or vacation rental through this company. They have been horrible to deal with, providing no maintenance, very rude person to person interaction,, violating California tenant laws, demanding entry to the property, sending abundant rude harassing emails demanding immediate response, then never responding to me when I need service. It is unfortunate that the actual owners of the cute townhome I rented are being represented by such. The head broker Sandi Chan is horrendously rude & disorganized. Completely losing track of rental payments made 6 months in advance ,fabricating false accounting & making unreasonable & illegal threats. She seems incapable of person to person courtesy, and exercises a complete disregard for the rights of the tenant. Unfortunately, I will need to involve small claims court to recover my deposit, even though the home was left in good condition & all rent was paid upfront. Leasing from them is NOT worth the hassle & I caution anyone who uses them to broker their property. read more

Del Mar Property Management - Property Management Near Me - Del Mar, California

If I could sum up the Del Mar Property Management, this would be the word I'd use: UNETHICAL! I would also add: 1- Lack of response and professionalism. 2- May give you a verbal offer, and turn their back on you, would something better /higher comes around, while denying they had anything to do w/ the decision making. 3- Very unprofessional way of handling a business, including making false "statements" and not being up front about things. In addition to not following up within the time frame agreed upon. Bottom line, as an owner I would never use their services, and as a renter, these trades are huge red flags. I was hesitant to write anything, but the other reviews unfortunately are right on the money! read more

SANDI LANZAROTTA CHAN is a scroundrel. All she cares about is getting your money. She does no background checks on tenants and will rent to anyone without checking references. She just wants her money and is gone. No morals or integrity at all. Oh yes, she comes on very sweet with her pumpkin go to church act but watch out not an word of truth comes out of that mouth. Sandi rented my unit and charged me an outrageous fee to find a tenant. All she did was look at the application and never checked references. As it turned out the tenant , would not pay rent, stayed in unit until evicted and trashed the unit. No pets was in the lease and Sandi rented to him with a puppy. I was unaware. BEWARE OF THIS WOMAN and Del Mar Property Management. It is criminal what they do. Do not rent or have them manage your property they are the worse scam artists. read more

Deserves ZERO stars. UNPROFESSIONAL. We wanted to rent a property from them. After turning in apps, fees, credit scores, and rental references, our agent had to hound these people-mainly the broker Sandy, who it seems the employees have to constantly apologize for. Phone calls went unanswered for days with no good excuse for why Sandy wasn't making a move. Who doesn't want to rent their property? UNPROFESSIONAL. The staff we dealt with were professional, friendly, and knowledgeable, but it's obvious where the communication breakdown begins-with this Sandy gal. How this place stays in business is a mystery based on the extreme lack of professionalism displayed to us. read more

Wow - these are pretty bad reviews. I don't doubt their veracity. But I should say the service I received wasn't THAT bad. I lived in a unit about 2 1/2 months. Things worked out all right - BUT I did have to get after stuff more than I think I should have. Simple example - after 40 days - still not deposit returned. A phone call to the owner wasn't productive, left some messages for Sandi, some emails, etc, etc. Never a response of any kind. Then just as I was about to file a small claims court action - damn check in the mail for the exact correct amount. It's sad really, totally unnecessary. Simple good service would have saved everyone - especially themselves a lot of wasted time. I should say that renting in SD was an eye opener to me. I was there for a short work contract. I dealt with a number of rental agents and small time landlords. A huge incidents of flaky, rude and dishonest people. Of course they'd say that the tenants are just as bad - and they probably are - but stil, you don't gain anything by trying to pull all this stuff all the time. Perhaps I avoided more serious problems by being pretty meticulous on things like fine print on contracts, getting after stuff right away and bugging people to do their job. I really shouldn't have to be this way - but that's the way it seems to be. Hopefully, those stung by these reviews will be motivated to upgrade their act and make their lives (and everyone else's) simpler. read more

All reviews are extremely accurate. There is an extreme lack of professionalism with this group. When there are problems with the property, they will claim that they fill fix them, even give you specific dates for fixing the issues and never show up to do it. Continuous false statements. They're also almost impossible to reach, rarely answer the phone, return phone calls or emails. Please do not rent/buy anything from these people, our experience has been miserable. www.commercialspacerace.com read more

We could never get them to respond for needed repairs, like replacing non-functional smoke detectors broken appliances, leaking roofs........ Ultimately Sandi responsed with a notice to move rather than maintain the house. They couldn't be worse than they are in every way. read more

They don't pick up the phone. Don't return phone calls, or reply to emails. This is even before buying or leasing from them. I can only imagine what would be their customer service like AFTER buying or leasing. read more

Sandi Lanzarotta Chan of Del Mar Property Management worked very hard for me in meeting a move-in deadline for a lease of my home in Del Mar Heights. The new tenant wanted a surprisingly quick move-in, and as a result, on a short notice Sandi personally helped me get all things ready to successfully meet that deadline. To say that Sandi went the "extra mile" is an understatement, as she actually helped me move some large remaining personal items to a location more than 20 miles away using her own vehicle. During the process of leasing the home, Sandi proved to be very helpful and professional, offering excellent advice for changes to the property that would make it more attractive to a tenant, especially in light of existing competitive properties available for lease in the immediate area. I was also impressed by the professional capabilities of the cleaning service she employed prior to move-in of the new tenant. The complete interior of the home was sparkling clean when they finished their work. In terms of what should be expected by a property owner or tenant, Sandi gets very high marks based on my recent experience with Del Mar Property Management. read more