Ordered a heavy poly-max flag from them along with a pole set online. No where in the flag listing…read moredid it say to get a certain pole. Pole broke after 3 months. How was I supposed to know that the pole would not support the type of flag I purchased? I emailed them and they chose not to make it right. They suggested I order a different set, which included another flag and pole. Will not be ordering from them. Gave them 2 stars because the shipping was fast and the flag is holding up well. I wanted customer service to be more helpful.

I am retired from the United Staes Marine Corps, and I have flown USMC 3'x5' flags at our home for…read moreover 23 years. I have purchased numerous USMC flags from different vendors. I just received their 3'x5' nylon Marine Corps Flag with canvas header, 2 brass gromets. Flag, $44.10, shipping, $4.82, and tax $3.50, total $52.42, less $2.21 Military discount. Total price, $50.21. I asked and was told this flag is the one they recommend holding up to UV degradatition. My big mistake is that I put it on my flagpole for two hours, and realized it was so thin that even a minor wind will blow the flag and wrap it around the flagpole. After two wraps and un-wrapping, I took the flag down and repackaged it. Once I opened the package and put it up, no refund This is by far the poorest quality USMC flag that I have ever purchased in twenty-three years. It is paper thin, poor color continuity, and it is nearly transparent. Don't make the same mistake I did. I learned my lesson...

I have known Larry Krajcik, the owner, since 1974, when I insured his gas station on Hampton Ave…read more He sold that business about ten years later and opened up this business. He and his wife Carol offer a full line of flag poles, hardware, and accessories. Check out their web page at: www.horizonflag.com. They have full size U.S. Flags wih strong canvas heading and brass gormets in cotton, nylon, polyester. They have foreign, State and other full size flags; miniature flags; boating flags. Very, very dependable hard working proprietors. 414 453 3063 (fax).

Great company. I have been dealing with them for years and can't say nothing but good about the…read morepeople there. Family company that does what they say there going to do and answers the phone when we need service:)

I was in a pickle and needed a polo embroidered with a logo with an insane turnaround time. Called…read morejust about every printer in the area, and no one would do it besides NEWD. Real life savers!

During the Covid-19 issues one would think that any business is good business. Simple right? I…read morereached out to Jack to start a project. Not a large one maybe 5 -10 pieces to start ASAP. Also, I would have purchased their shirts as a convenience and expressed as things regularly grow I would have a continuous demand for many more items and would use their company as a sole supplier for all of our merchandise. All was good during the initial conversation. I forwarded all the initial specs as to what I needed which wasn't anything at all difficult and.... Nothing. No returned emails, calls or text. Ghosted. I would understand that if the company was swamped with orders and I accidentally got bumped and forgotten but Jack mentioned they were not busy obviously and could accommodate my order rather quickly. Not impressed especially being not busy.

Great to work with! Great team in place it makes you feel confident when you place an order.read more

I've been a long time customer of OnTime Promo and Apparel (15+ years) and there's a reason for…read morethat. They have done decoration on hats, apparel, totes, water bottles, you name it. I've worked with them on orders for my company, my kid's school as well as many personal needs, and each time this company and their people deliver. One of my first interactions with OTP was when I was getting married. My husband worked with the OTP team to design a special shirt for our destination wedding. The day after the wedding, all of the husbands showed up to the pool wearing this custom t-shirt that read, "This guy loves his wife" with thumbs pointing at their chest. It was one my favorite moments of our trip and random people kept asking us where we got those shirts from wanting to buy them. Fast forward to present day.. I recently found out some pretty devastating news about my close friends who are married. There is a benefit coming up and when I talked with my trusty shirt team, explained the situation and asked if they could help, John L (one of the great owners) rose to the occasion. Within the day we had an approved shirt design, an online store in the works and a donation commitment of all profits to this beautiful family. OTP isn't just a turn and burn random t-shirt shop. The owners and employees have a longstanding, strong dedication to their customers and community. They continue to grow and so do the standards they set for themselves.

I was looking around getting quotes for shirts I needed for a tailgate event coming up the middle…read moreof June. A friend recommended me to someone who did our shirts for the Warrior Dash by the name of Kevin. I reached out to him and informed him who I was and who recommended me to see him about shirts prices. What he provided was within the budget I was looking for but also to make sure the savings were passed on to the ladies that was attending this event. I sent over a picture of what I wanted printed on the shirts and in no time flat I received an email with a sample of what they would look like. I was pleased with what I saw and gave him my business. I went to pick the shirts last week Friday and noticed we were short one and also I goofed on one of them by giving the wrong size. I let Kevin know right away and today's Wednesday my order was fixed! If I need shirts done again I will be going through City Screen again! A little side but embarrassing note, I didn't know Kevin was with City Screen until he sent me the address information the day I went to pick my shirts up lol.

I wish I didn't have to write this. I waited to write it because I really didn't want to…read more There were many issues with CSP over the approximately 18 months I used them to print shirts. We run a small, tiny, completely operated by volunteers, non profit, thus we are cost sensitive. For about 14 months we were receiving shirts at a $11ish dollar price point. Sometime in late summer the person we were working with got let go, our new contact couldn't be bothered to respond to our emails about shipping, despite having been very clear about when shirts need to arrive to Indiana from MILWAUKEE, they ended up in Washington DC, and our shirt price increased dramatically. This lack of communication wasn't an isolated issue, I was constantly chasing them down and trying to get responses from them about orders we had in flight. Why did I do it, you ask? Because the cost was low enough and I wanted to shop locally. The last straw was when we tried to get shirts printed for an event at UW. We didn't realize the licensing restrictions around using the logo and after discussing with the department it felt like we'd go without the UW logo. We then proceeded to try to get some sweatshirts in addition to the event shirts, and our rep Chris stopped responding completely. I followed up with her at least twice after that, but then it became too big of a risk and time suck. The actions became clear that we were no longer a wanted customer. In the end, we ended up getting our shirts from someone else for cheaper, especially after the shirts went up by $3 per shirt (turns out the previous person was giving me a discount I wasn't supposed to receive, for the entire 14 months), and the communication was bad, it wasn't worth it. We tried to be understanding, but they are in the business of printing and if answering questions about printing and items that can be printed on is too much heavy lifting, then we have other options. I can't recommend CSP for a reliable, cost effective print shop.

If you are looking for a quality flag or yard spinner this is your place!…read more They have a variety of designs and sizes. I purchased several appliqué style flags but they also have the less expensive silk screened style. The sales clerk also mentioned that they can do custom orders

These people could not be nicer and they have an extensive selection of every possible size and…read morematerial you might want for an American flag. Many are hand-made in Wisconsin. Also, they have a huge selection of other flags, banners, bunting, and flagpole accessories.

I completely disagree with the last reviewer! I frequent their store in Brookfield on the corner of…read moreCalhoun and Greenfield Ave. Logan and the staff are so friendly and knowledgeable. They always give me some kind of discount and answer all my questions. They don't try to push the expensive stuff, but care about getting you exactly what you need. Beautiful store, clean, great variety of stock, and if you're lucky there's often a puppy there to pet!

Very clean inside, a lot of different juices to choose from, easy parking, and really friendly…read moreworkers that will help you and answer any questions! My place to go!