The entire staff at Cleveland Animal Hospital are wonderful. They are considerate, friendly, and…read moreprofessional. Dr Matt Bryant is amazing. He is thorough and reaches out to leaders in research or veterinary schools if he encounters something unusual or something that hasn't resolved with "routine" treatment. As long as I am living in my current residence in this area, he and nibs staff will be providing their normal standards of excellent care for my fur babies.

A great first visit for Bruno- our 11 week old Pyrenees. Staff all very friendly and loving towards…read moremy fur baby. The "older" vet took great care examining and explaining all in simple ( maybe too simple) terms. we will probably transfer care of our other 3 dogs soon. Why? More convenient. Less costly. Not pushing products. And what a nice surprise- samples of puppy food and his health journal.

My experience with this clinic was deeply disappointing, and I cannot recommend them based on the…read moreseries of preventable issues, miscommunication, and misleading information I encountered. 1. Poor Planning and Zero Post‑Op Access to a Doctor I scheduled a dental cleaning and lumpectomy (to remove a tumor underneath the cat's tongue) for a rescued feral cat on a Friday morning. The surgeon informed me she would be leaving halfway through the day to start her vacation. What I was not told until later is that this clinic has a strict policy: no phone access to a veterinarian after hours for any reason, even immediately after surgery. Scheduling this type of procedure on a Friday while offering no post‑operative doctor phone access over the weekend is irresponsible and puts both pets and owners in a difficult position. 2. Broken Promises, No Follow‑Through, and Dishonesty from Staff On Saturday morning, a veterinary technician called to check in. I explained several concerns, including the need for an appetite stimulant prescription, and told her I needed to speak with a doctor to determine whether any symptoms required urgent care. She initially refused, citing "policy," but eventually agreed and told me the doctor would call by 5 PM. No one called. I left two voicemails that afternoon. On Sunday morning, the same technician called and admitted: She never relayed my request to the doctor She "forgot" to call me back Nothing had been done about the prescription I requested When I insisted on speaking with the doctor, I learned she had also told him she had called me on Saturday and left a message -- which was untrue. I had to explain that she had already admitted she never called, and I offered to provide my call log to prove it. This level of miscommunication and dishonesty is unacceptable in any medical setting, especially post‑surgery. 3. Refund Mishandling and Misleading Information At checkout, the wrong card was charged. I immediately paid with the correct card and was told the remaining $494.60 would be refunded by check "the following week." What followed was weeks of contradictory and misleading information: Dec 31 (12 days later): I called for an update. I was told the check "had been mailed," but no date could be provided. Jan 6 (18 days later): I called again. This time I was told it was mailed on Dec 30. When I asked to speak with the office manager, she emailed me the same statement -- that it was mailed on Dec 30 -- without addressing any of the inconsistencies. When I asked for tracking information, I was told they would provide it "if they could find any." The check finally arrived on Jan 12 -- 24 days after the procedure -- and the postmark was Jan 6, the same day as my last inquiry. This means I was given incorrect information twice about when the refund was sent. 4. Overall Assessment Between: Scheduling surgery on a Friday with no post‑op doctor access. A technician who forgot critical follow‑up, failed to relay urgent messages, and misled both me and the doctor. Weeks of contradictory statements about a refund that was not mailed when claimed. ...I cannot trust this clinic with the care of any animal. Pet owners deserve honesty, competence, and basic follow‑through. Unfortunately, that was not my experience here.

A very involved procedure, considering the vascular and nervous system entanglements of the tumor…read more Dr. John helped GoodBoy come through with flying colors. A year later, the 8 to 10 incision site is barely visible, and his facial paralysis is very minimal. We are very pleased with the outcome, in addition to the professionalism and diligence of the Doctor.

ALL doctors at this animal hospital had their hands on my beloved dog up until her unexpected last…read morebreath. I will never be able to thank the doctors, nurses, and front desk staff for their patience, care and hospitality during the most grief stricken moments of my life thus far. This staff CARES and goes above and beyond to make anyone feel important during the most vulnerable moments. Thank you Wilkinson Animal Hospital for caring for my sweet Ivy until the end.

First off our experience with the hospital is wonderful. They loved our dogs and treated them with…read moreso much care and tenderness. What I hate is having my bank account raped. repeat visits without a correctly diagnosed pet. They charge double of what medication actually cost. I had to start going to the low cost clinic. We got the one dog correctly diagnosed on first visit and found out how much apoquel cost there.

I just recently rescued a kitten that had been abandoned in the back of this restaurant I work at…read moreand needed a place to take him for a wellness check. From the moment we stepped in & the moment we walked out, it felt comforting being there. Prior to choosing this animal hospital, I called about 4 others and they did not sound too inviting. Mills Creek Animal Hospital definitely exceeded our expectations and we are so glad a work staff like them, who enjoys/love what they do, to exist here in Concord. Thank you Dr. Norris & Aaron ! Sir Purr approves !

Dr. Norris is the absolute best! My dog has had some ear infections and unlike other vet's he…read moredoesn't push a bunch of tests every time. We know what causes her ear aches and what works. She recently had a belly ache that turned from bad to worse. He was able to get me in the next day both times we needed to come in and took the diagnostic one test at a time rather than running a bill up with all at once. He's as honest as they come and is a wonderful vet. I highly recommend!

We wanted to give our sweet senior dog a peaceful passing. It was definitely time. At home, laying…read morein her bed, amidst the chirping birds, enjoying her favorite bacon while we talked to her and gave her all the loving words and petted her was perfect. Couldn't be more grateful for the option to do this at home. Service was professional, the process was explained well, and we never felt rushed. Definitely would recommend.

Our 15-year-old Border Collie (my best friend) was suffering from mouth cancer and could barely…read moreeat. I called Dr. G in June and she came to our home for the euthanasia. She was so kind, our sweet dog was calm the entire time, she didn't even flinch when she was given the first shot. She laid on my lap and was relaxed. This was the best way to send my sweetheart to heaven. I loved her so much and Dr. G made a horrible day as nice as it could be. I will forever be grateful to her. I highly recommend Dr. G - she is loving and patient. Thank you so much.

I got my 4 year old cat spayed here a month ago, I've been putting it off for years because I have…read morereally bad anxiety especially when it comes to her. I knew leaving her un-spayed was dangerous so I decided to bite the bullet. When I called to make the appointment I was asking 100000x questions and once the receptionist realized I was having a panic attack just making the appointment she was very reassuring, told me she is in very good hands and helped me calm down. Day of, I was a nervous wreck. The staff was so kind, efficient, and trustworthy. The best $125 I've ever spent to make sure my baby girl lives a long healthy life. If you're thinking of getting your animal spayed here, look no further. The incision was hardly even visible and she healed SO well. When I called because my kitty hadn't used the litter box in over 24 hours they gave me solid advice on how to help her and she ended up using the litter box. If I ever get another pet, I will most definitely bring them here!

They are the best!!! Every one there is as sweet as can be, I had to put my dog down after 18 years…read moreand I don't think I could have handled it without the caring people at Gaston spay and neuter they helped me through the hardest time and I thank them so much!!! I highly recommend them to all pet owners

After seeing the regular vet and my cat's serious illness not improving, I called Urgent Vet ahead…read moreof time to ask about bringing my cat in for IV fluids. They told me to come in the next day so I got there when they opened the next morning. They ran labs and I had to wait 2 hours for the vet to then tell me they don't offer IV fluids and refer me to an emergency vet. Every hour is critical for the illness my cat has so they wasted a ton of time and the damage could be irreversible because of that according to the vet. Also wasted $400 in duplicate charges because I had to go to the emergency vet immediately from there. Update to review- The practice manager did reach out to me and apologized. She said they will improve their training on this to try to prevent it in the future, which I appreciate and is why I brought up the issue. I also want to say the vet tech and vet that we saw there were great despite not being able to provide the treatment my cat needed.

Closed office but not online. Got several text verifying apt but when arrived no answer note on…read moredoor said closed. Then got text as if I no showed and my apt was cancelled. Ironic Really sad because I only use in extreme emergencies due to past history of bad experiences and always wanting thousands of dollars of unnecessary testing and when declined the vet refused to work with me any longer. Nothing like consumer choice! The only reason I went back tonight was because my last dog had a heart attack and end of life and the vet that evening was great. If you had to close you post online as well if that is how to schedule apt