My car is almost 10 years old and the service team still treats me like I am new. Only ever the…read morevery best of service.

Purchased my 2022 Kia Seltos in Oct of 2022. Since then have been in for servicing on three…read moreoccasions . Extremely pleased with the customer service-staff are friendly and very accomodating.Thank you to Carey and Kia for making my experience such a pleasant one. Kathy McHugh

As a traveler, 1100 miles from home, I had the unfortunate experience of needing a body shop while…read moreon the road. I was rather offended when I took my car into King Mazda for an estimate to fax to my insurance agent back home, and the staff laughed at me when I suggested I might actually want to get the body work done before I head home. Apparently, this dealership is doing just fine in this difficult economy and doesn't need US dollars. It's not as if it were as simple as letting me know they were booked up. The insult was in the complete unwillingness to try to accomodate a traveler in need... and further insult to laugh about it. I've been very happy with my Mazda, but if I ever move to Saint John, I can guarantee King Mazda will not be the dealership from whom I purchase a vehicle.

I purchased a mazda 3 from King Mazda a number of years ago. They had to "order it special", and…read moreafter waiting nearly a week (it was supposed to be in tomorrow, then the next day, etc) the car finally showed up. It had a bad scratch across the hood - they said that happened during the shipping and would take care of it in their body shop (really!)... then, I looked at the odometer, and it had 3000kms on it. This was supposed to be a new vehicle! Not a demo. I also suspect that the whole story about it being damaged during shipping was BS. I walked away from the deal - but, wow, their shiftiness was mind blowing. After spending all this time with them, and then anxiously waiting a week for the car, needless to say - I was pissed. From my experience, I would stay far far away from this dealer. Not to be trusted.

So I spent near $500 for a lesson in diagnosing my cars issues. First I learned it only costs 85…read moreplus tax to plug in a code reader. I also learned that this machine may or may not tell you what's wrong. However I did learn some very useful trouble shooting steps that can help. After that they wanted to charge me $150 for a new part called a fuel injector, and then another 3 hours of labor at $159 per hour. When I watched a YouTube video, it shows me how to do the job in 10 minutes. I went and bought the same part at another store for $62, and replaced it in 10 minutes. It did not fix it. I broke down and spent another $65 at Amazon for a 4 pack and replaced all 4 injectors. Car is now running like new. Wish I had figured it out $500 sooner, but lesson we'll learned. And by the way, you can buy your own 5 star rated code reader for only $26 plus tax at Amazon. I hope I have saved other people some money.

walked in on a saturday morning to look for a new car and walked around waiting for someone to come…read moreover as there was only one other couple there and pretty must felt like they didn't want the business as NO ONE came over and asked us if we needed help. I counted 5 sales ppl there sitting talking to each other or looking at their computer so after 5-10mins we walked out. BAD BUSINESS. as we have bought 5 different cars from this company

Greeted with a smile and a big Hello!…read more Excellent staff. Quick and conscientious service. This is the place to get your car worked on. Convenient location to get to from the main highway. The offer of a free shuttle to downtown was a godsend. I arrived on a day where the snow turned to rain. So the shuttle was extra appreciated.

Well, after looking for cars on-line I narrowed it down to here and another dealer. This location…read morehad a few vehicles I liked better than the other location. I knew a sales rep here so I went on my lunch, spent more time than I had and asked him to get some figures for me. The sales manager refused to get pricing for me until i came into the office the next day then justified his price for 15 minutes and told me how many cars they sell before giving me the sticker price as the best he could do. Needless to say I bought elsewhere. The only reason I didn't give this 1 star is I give them credit for sticking to their guns on the price, although it did them no good.

Yet another disappointing experience with this dealership. They refuse to sell me a 2024 Taos…read morewithout their ridiculous "east coast package" for an additional $999. That package includes $495 worth of floor mats, trunk liner and mud flaps, and apparently $505 to insert the floor mats and screw on some flaps. It's not the first time I've left the city to buy a VW elsewhere because Saint John refused to be reasonable. Good luck, folks!

I had a diesel truck from another brand, and it was unfit to drive, despite being a newer truck…read more(other dealership could not fix it). Discussed the issue with staff when I traded it in, they put me into a new Durango, and I was treated like royalty. VERY impressed with how customer focused they were. When I had a service issue, they squeezed me in, and went above and beyond. I have had similar experiences with an RV dealership owned by the same family, it seems like a theme that they follow for their businesses. I would have no hesitation in suggesting them to a friend.

Originally had my winter tire change over & sticker inspection scheduled at our local garage, but…read morecould not find the locking lug nut that was missing from my vehicle which i have owned for 10+ years. Called Dobson who had it last working on the front tire and asked them about the missing lock nut and they claimed i lost most likely. I did not, it never leaves my vehicle. Anyway, i asked them to cut them off and replace them with non locking ones. I was also having my inspection sticker renewed and they called me to say that the back brakes needed to be done. I just had them done 2 years ago + 1 week. They only had less than 20K on them highway driven. When i got there they drug out a rotor and showed it to me claiming it came off my vehicle. I went to my car and showed them the receipt from Summit Dodge in Fredericton. If i had gotten in to get my service done in a timely manner they would have been less than 2 years old and still warrantied. Well after speaking to the them and letting them know i wasnt happy i left the dealership still thinking about all the crap they said to me and realized i had a voicemail from them on my cell phone. The message said " This is Justin calling don't bother calling us back you can take your vehicle elsewhere you're not welcome here anymore. I would not recommend taking your vehicle here i would never take it back there anyways. Worst customer service ever. I guess i hurt their feelings by telling them i was not happy.

On the morning of my departure (a few days ago) from Saint John back to Montreal, my 20 yr old…read moreHonda was sounding and acting uncomfortably cranky. Not being an expert, I really needed a knowledgeable assessment of what was going on before making the 12 hour return drive home. I found First Stop Auto on 41 Adelaide Street in Saint Johns North End by sheer grace and good fortune. I walked into the office and first off asked if one of the fellas would drive the vehicle so they could feel what was going on. Without hesitation, Tim had the key and we took a few block radius spin. Though the shop was fully booked for the day, knowing I was on my way back to MTL, and I believe, because it was obvious I was "camping" in the vehicle, Tim offered to hoist Honda and make an assessment at the end of the work day, so that I could, if it was possible, be safely on my way that same day. I unstrapped my bike from the roof and rode into the tourist section of Saint John for the afternoon. (The Busker Fest was fun. Wonderful artists. And the indoor market, a few blocks up the hill, is worth a gander.) Around 5:30 Paul, the proprietor (I believe), gave me the prognosis. =D Almost my worst fears. He suggested I take the bus back, and that of course, the vehicle was not worth investing in, several components were on the brink of failure, BUT that my most immediate concern was the radiator. I asked if Honda was safe to drive. "Yes. I would survive but old Honda might not." =D. K. I stocked up on jugs of water. Took a couple old bottles of that rad sealer fluid in case of dire need, and already had a good stock of overflow coolant. A few Hail Mary's, a few Tibetan Chants, Paul and Tim's blessings, and I was back on my intrepid way. I bought Paul a lotto ticket. If he won I may not see him and Tim when I roll back into Saint John in August with a couple cases of fine beer! I would, without hesitation, send my auto business their way! Beautiful. Great people. Immeasurably grateful for businesses like this one.