Had an extremely negative experience buying a bike from them.
The bike extremely dangerous failures during my less than 3 months with the bike, including but not limited to:
-The front bar (what the handlebars attach to) coming off while cycling (turns out they forgot to tighten it.)
-Crank failed almost immediately, leading to pedal flying off during cycling on a main road
-Replacement crank was refused, instead they fixed the original crank, which also came off within half an hour of gentle road cycling
-Multiple parts not tightened properly, that I discovered during active use!
It needed a service quite early and when I took it in I listed all problems and was told it would be ready by the next day. Next day I call in to pick up my bike, only to hear it wasn't available as a part urgently needed replacing, and had been ordered - but it would be ready within a few days.
A week later I'm given the run-around and told most of the issues I raised had been solved, but the part still needed to be installed, and to call back in a few days.
Fine. A few days later I call in, and am told by Adam that the part wasn't needed, and to come pick up the bike. With 2 minutes inspection I could see none of the problems I'd raised had been addressed (serious issues like a loose crank and sliding front bar), and the part that needed to be replaced...clearly needed to be replaced. Was told definitively that the bike was fixed and...it completely failed on me within half an hour of cycling it. Had to work extremely hard just to get a refund - bought the same bike for £100 less from Evan's Cycles and it's still going strong a year later! read more