I absolutely loved my experiencing living at the Mansions!! This is truly luxury living…read more Ambiance: The complex welcomes you with a grand entrance of a waterfall, gazebo, lush greenery and exquisite landscape. The entire complex feels like a relaxing resort and everyone loves walking around to take it all in. I thoroughly enjoyed walks with my kid, and going for runs myself since it connects to the Hockanum trail. Staff: Amazing staff who have been managing the grounds for many years. The manager I interacted with primarily, Sabrina, was receptive to feedback and had the maintenance staff address any issues with your unit with a quick turnaround time. When I first moved in, I wanted to make some modifications to my unit and they did it right away and without charging me a penny. Cost: You truly get your bang for your buck here. Every unit has its own privately connected garage and tons of storage space. You even have your own private front entrance. It felt more like a condo than an apartment. My unit had 2 balconies as well and a HUGE walk in closet which I miss so much!! Thank you to the Mansions community for making my stay there truly memorable. I will continue referring folks to the complex. Please keep up the great work of making the residential experience as luxurious as its name :)

I am a resident here (when I'm not bunking in WeHa) and I have to tell you, it's really a lovely…read moreplace to live. Renting a two bedroom in the back of the complex, I find The Mansions to be an exceptionally well run living space. There is a 24-hour gym, heated indoor pool, garages in many of the units and easy access to I-84. The entrance to the complex is right next to Vernon's fabulous Cumberland Farms, which gives us a nice easily accessed convenience store, just in case. Management is responsive and considerate. They have a round the clock number for maintenance emergencies. Management also schedules social events for residents as mixers. All in all, The Mansions is an excellent complex and a nice place to live. I'm very satisfied.

For the rent, you get an apartment with decent ground and upkeep. The attention should be to the…read moredetails. You spend nearly $2k for a 1br and $2500 for a 2br to have the grass mowed and snow removed. You then get an additional fee monthly for trash ($15), ammentities ($30 because of the common areas like pool, gym, etc), your water and sewer is billed monthly as expected but they hit you with a Conservice charge of $5.25 each time just for the billing of water and sewer, and if you have pets expect the extra $40+ charge for that. With all this cost it adds up. As noted by others, the trash and recycling dumpsters are picked up between 3a-7a each week so expect that noise early. The snow contractor they have used for the past few years uses a payloader regardless of time of night during storms to open the main roads with a loud backup alarm. The buildings are slowly turning green on the outside from lack of basic maintenence like power washing spraying. The parking lot lights in the rear three buildings of the complex stop working for weeks at a time throughout the year. The playground the office said groundbreaking was occurring on 2+ years ago has not begun. The public grills are left disgusting by other residents and after a year or two you are lucky to get them to ignite. Maintenance tickets seems to get ignored for what should be simple items such as adjusting the main entry door to the building stairs so it doesn't slam, so we just have to get used to that. They sparkle the holes in the stairwell left from when people move in/out but never paint them to match in over a year. The electric pool gates failed last year leaving the pool area unsecured which is a safety risk and building violation which took months to fix. With the tight spacing of parking spots dont be surprised if you get a fair share of dents in your doors from others getting out of their cars. Mail and packages get frequently mis-delivered and if left in thr package room there is a risk it may be taken by someone else if the courier doesn't lock it in thr Amazon hub. The Amazon hub goes down once and a while and when it breaks, there is no way for anyone to open it until Amazon sends someone to fix it. Top floor apartments are warm year round, which will help you on your heating bills, but will be expensive for running the AC other times. Then when you go to move out they follow the rules strict. You can give 60days notice and have to pay a penalty value of 2 months rent extra, or you can give no notice, turn in your keys and still pay rent on a unit you no longer have access to until they get someone else to rent it or your lease ends (whichever is first). After they release your deposit, expect that they will do what is required by law and pay you interest on your deposit but expect your check will be less than your deposit regardless of how you left the apartment after they deduct water, sewer and damages from it. For any deduction from your deposit they are supposed to give an itemized list and cost but they dont. Its just grouped as one fee under "carpet replacement, items left behind and cleaning" which doesn't fulfill legal requirements of itemization of deduction. Remember this apartment is a business no different than others and will find every way possible to get every penny out of you. And those extra fees like amenities mentioned earlier they can increase or change anytime because they are separate from your rent. If you want a newer decently clean place to rent this is one of the better ones, but for all the little issues that shouldn't exist at this high of monthly cost you should consider others. Its obvious others see this with the high annual turnover of tenants.​

Lived here for almost a full year and I would not recommend this apartment to anyone. The prices…read moreare absolutely ridiculous and the property is not worth the monthly rent. When we first arrived, the washing machine was littered with mold. The pool is nice, when it's open. they often shut down the pool at absurd times for "maintenance." They have TVs throughout the common area, but there's no cable or streaming service connected. Can't forget the time when they were doing sewage work and failed to notify anyone parked within the vicinity of the sewers. I come outside to go to work at 9:00 AM and my car smells like feces. Lastly, the staff is abysmal. They are terrible at following up complaints, a rumor went around that they were allowing tenants to review security footage of the property and it turns out, the staff has no power to make any decisions! And if there's a chance you may be short on rent one month because of an emergency, do not expect any leniency. Upper management (the people who never present on the property and are unavailable by phone) has no problem evicting you! Even though they have empty units right now!! Maybe if single family/owner or a smaller company took over, I could see this apartment filling out its potential. As long as the current management is in place, I strongly advise everyone who reads this to not live here.

The Place @ Catherine's Way (and Natasha) are the best!…read more I've lived at "The Place" for 2+ years and I have nothing but great things to say. First, there's Natasha in the main offices, she always goes above and beyond her duties to make sure her tenants are well taken care of. I can attest to that first hand, and I know from talking to my neighbors that she is 100% a superstar property manager. I've lived in a few different apartment complexes in the past, and I've had my share of dealings with different property managers. Ms. Swift is the most helpful and sincere property manager I've ever had the pleasure of dealing with. Second, the property itself is pretty awesome too. The grounds are well kept, the hallways are clean, warm and smell nice, and the amenities are by far, the best in Manchester. Thanks to "The Place" I have no interest in ever purchasing a house again, I will never shovel and I will never mow, and I love them for that. Our driveways are always cleared from snow before I even wake up to go to work, and they always keep them clear and safe even in the middle of a bad snowstorm. You can't beat the location, nobody else has an indoor pool, and there's not a property in New England that has a better manager than Natasha IMO. 10/10 would recommend!

We've been a resident at the Grand Lofts for about a year now and we love it. The apartments are…read morereally spacious, clean and well maintained. What we love especially about living in the coplex is how good the staffs are about maintaining the complex. As soon as it snows, they are the first ones to clean the snow and salt the grounds. When we have even a smallest issues, they are here to fix it. We also noticed they garden and cleaning the roof and all the windows every year leaving this place absolutely gorgeous! The staff also throws few parties a year with food and alcohol and we have been so impressed by the amount of care they put into taking care of this place. The neighbors are really quiet and friendly and the place has a common area with wifi, gym, and an outdoor pool that is available during the summer seasons with a life guard on duty.

A great place to live. The staff is excellent and the maintenance service is wonderful The…read moreapartments are beautiful. It's like a small community. I have lived here a year and a half and have absolutely no complaints. They offer parties throughout the year and everybody is always sociable and courteous. So close to 84 and all the shopping areas you can imagine.

Want to experience finding a parking spot after a long day work especially in a snowy night after…read morethe snow? This is the place even you have an assigned parking spot! Leasing office won't take any ACTION besides apologizing and hoping it won't happen again. Bad tenants around, e.g. dog shit everywhere in the summer, ppl smoking (weed and cigar) around the apartment complexes, parking in your assigned parking spot which your lease pay for it. Not to mention other stuff like single pane window and frequent repairs (ac down, heater down, stove down, toilet plumping down, water leak from roof, old style refrigerator that occasionally need to defrost and you will have a pool of water on the floor to clean up ... all these I have been experienced within a year of living here).

This is the first night temperatures have dropped below freezing in Connecticut. We got home after…read morea long day, to discover an intense gas smell throughout the apartment. Apparently, there are severe problems with the furnace and the heat exchanger. The fire department and our gas utility provider were great, however the apartment maintenance staff are completely clueless and slow to react. We are dismayed and frustrated by this awful experience.

Don't rent from racists!!!!! Don't live with racists!!! This is the worst leasing staff ever!!!!…read moreThere are much better places with much more professional, competent staff.

Great management! Great location!…read more I have lived at Countrywood at Vernon for over 20 years. It is clean, safe and affordable. And the property management is respectful of privacy rights and is very responsive to maintenance requests. They now use an app that keeps the community informed and makes requesting maintenance very easy. And if you don't like apps, they are happy to speak with you by phone!

No complaints, really. It's a nice property that is private and secluded. Decently priced…read more Management is on top of everything and makes sure everything is going well around the community and in the apartments.

I lived at Mount Vernon Apartments for 2 years. From the time I scheduled the appointment to view…read morethe apartment, to the day I received my security deposit back, I had all positive experiences. The maintenance team kept the grounds, common areas and specifically my apartment in excellent condition. I had very few issues-frozen kitchen pipe during the last crazy winter, unclogging a bathroom sink drain-and everything was taken care of quickly, politely and effectively. The office staff was always friendly and helpful. One time I thought I left a burner on during my rush out to work, and I called the office staff for help. They were happy to send maintenance staff to check, and they were cheerful and accommodating then and always. When I moved in, my apartment was super clean and in great condition. They didn't cut any corners, and they paid attention to detail. I always felt safe, my neighbors were respectful, and parking was super convenient and easy. I only moved out so I could live with my boyfriend and he would have an easy commute. I have lived in a lot of rentals, and Mount Vernon Apartments was really the best experience I have had.

Excellent service, easy scheduling and professional work. Replaced electrical panel, dryer outlet,…read morebathroom outlets, doorbell and a lighting fixture. Highly recommended!

I had to install recessed light fixtures. Peter and his team were right on time. Jason and Dan were…read morereally efficient in finishing the work by afternoon along with fixing a new fan and a pendant light and their work was so neat and clean. Very much impressed with the quality they delivered. Sure to call them in future for any electric work at my home.

I have lived here for well over a decade. These are the best run most professional, and well…read moremaintained units I can imagine. Every one from the owners to the maintenance and office staff are top shelf. Any maintenance needs are taken care of within 24 hours and many times the same day.

I lived at Santini Villa Apartments July 2014-June 2016 in one of the 1BR 1.5 Bath Woodbrook…read moreTownhomes. In 2014 my rent was $1230/mo, in 2015 it increased to $1245/mo in 2015, with heat and hot water included. I paid $35-$65/mo for electricity (Eversource), and $35-55 for internet (Comcast). The living room had a wall-unit A/C which kept the living room cool, and with fans to help air-flow kept the upstairs cool. The basement kept naturally cool in the summer. (My basement sliding doors were in the shade from 10am on.) In the winter, the basement was a bit cool near the outside wall (socks were necessary), but otherwise the apartment kept very toasty. The staff were very helpful. I locked myself out 3 times (during office hours) and each time they very promptly drove over with me or lent me a key. After that I did make a copy of my key, which is allowed. If you lock yourself out when the office is closed, it's a $50 call to the locksmith. The online bill payment system is great - responsive on computer and mobile, and very easy to use. I lived in the apartment above the row's furnace, etc. and one night it started making weird clunking noises. I called the emergency maintenance phone number and they got someone over to repair it within 90 minutes. My neighboring residents were a stable presence. There was a college-aged couple, several older couples, and at least 2-3 families with young kids in our row. I saw only one of them move out in my 2 years there. There were maybe 1-2 moving trucks a month in the larger vicinity that I saw, but in general, turnover didn't seem particularly high for a large community of rental properties. Also, the soundproofing between apartments is excellent. I never heard my neighbors unless they were vacuuming and we both had our windows open. The gym at the clubhouse is available to all Santini residents. It was always kept neat and clean, and it's 24 hours. I went at random times, and in general there would be 0-5 other people there. Enough to be friendly, but not crowded and no fighting over the machines. Snow-plowing was always very prompt, especially salting of the steps. They clear out the visitor spaces and then everyone moves their cars there so they can plow the main parking spaces. It would happen at 8 or 9am, so not compatible with sleeping in, but worth it to have a nice clear lot. Trick-or-treating is also nice. You grab a sign from the office during October, and on Halloween if you want trick-or-treaters, you put it on your door, otherwise you're left alone. Kids from the complex and other nearby complexes come around, so it's not an overwhelming amount of kids, but enough to make it satisfying to give out candy. I did sometimes find some house centipedes in the basement as the weather turned cooler, but they are harmless. Also, while some areas of grass are nicely maintained, my back area was a smaller strip that got less attention, and did become a bit dry and weedy during the high months of summer. The kitchen was a bit small in terms of counterspace, but it was manageable so long as I didn't let the dishes pile up. The shower drain also had a weird design that made it a bit difficult to pull out hair that accumulated. In general, pretty minor complaints. Since at least March 2014, there is a specific Model Home apartment for the Woodbrook apartments that Santini takes prospective tenants to tour. That means you don't have strangers tramping through your home after you decline to renew your lease. Overall, I loved my apartment here. The staff was friendly and helpful, the apartment was spacious (that basement!!!!!), had big windows, lots of parking space, and the gym and pool were always well maintained. I'm sad to move, but a new job in a new state awaits! 3 weeks after my lease end-date, I have received my full security deposit back with no problems.

listen for privacy you buy your own home in any bldg you have neighbors to bad that life but my…read moreneighbors are reasonable . I love this place and have lived in closeby buildings they are the best hands down. until I buy a home this is home great service caring management cants ask for more

I moved in recently and the first week living here I had maintainence walk into my apartment while…read moreI was not fully clothed, unannounced. I have also had my car vandalized and there are no security cameras. We were told the hallways outside our doors would be finished a week after we moved in and it has been almost two months and they are still unpainted and unfinished. The laundry area is disgusting and unkept. Although I am in a new unit and it is spacious, it echos still and I can hear the neighbors all around me. Very disappointing!