If I could leave a NO star review I would.
DO NOT STAY HERE!!
In the past we enjoyed staying here. We mad a reservation back in june for this Labor Day weekend. We made the reservation while we were staying there. They emailed me today to notify my that I hadn't booked the required number of nights, due to their lack of record keeping our 3rd night was not in their records. When I called to discuss the issue they informed me that they would be assigning me a different spot than what I had reserved. They claim you can't reserve spots, however, when I asked her if she would like to see the email that was sent to me reserving the spot I asked for, she quickly dismissed me. I was just trying to understand the policy and was questioning their processes when the person on the phone appeared to get frustrated with my line of questioning and decided to talk over me and would not allow me to ask any questions. I then became aggressive with the individual on the phone. Needless to say they cancelled my reservation and claimed it was due to my aggressive behavior. Their customer service is trash, which is unfortunate. We had enjoyed our many stays at this establishment in the past. This place has gone down hill since it has become a KOA! STAY AWAY!!
Upon leaving this review on Google, the owner resorted to Name calling, and belittling. The things she accused me of were outright lies. It was no surprise to me that after looking at previous reviews it appears it's in her Character to belittle people who give less than average ratings. Extremely unfortunate! read more