Totally unacceptable. I paid nearly $5000 to have my house outfitted with blinds. Installation was shoddy: some blinds hung inside the frame & some hung outside, blinds hung crooked, blinds where the mechanism doesn't work, black-out blinds that let the light in, etc. Just terrible. And it was IMPOSSIBLE to get follow-up service. They basically took my money and ghosted. When I finally got in touch, after 2 weeks of trying, I was told it would be 2-3 months before they could return to my home to fix the mess-ups they'd created during installation. For a Hunter-Douglas distributor, this was shockingly amateurish and poorly done, and terrible customer service. read more