I had a very frustrating experience at Decorah Ford. When I brought my vehicle in, they put a slit in my steering wheel and still charged me a diagnostic fee for an issue that is under warranty. At first, I was told the repair could be done in three days, but when I called to verify, I was told it would actually take weeks.
I'm out of town on vacation with two small children and needed accurate information and proper service. Instead, the service manager was rude, and I haven't been able to get in touch with the general manager. They also refused to reimburse the diagnostic fee even though they can't complete the repair in a reasonable time.
This dealership seriously lacks accountability, communication, and customer care. I would not recommend taking your vehicle here. read more