http://www.deckthehouse.ca…read more Caveat Emptor Customer Service Issues Description of Complaint: We paid for Christmas lights to be purchased and installed onto our home. Approx $550, including the purchase of lights on our behalf and then the install of lights onto our house. Part of the service was upkeep; e.g. if a string or light was to go down or stop working the company would come back, repair/replace and ensure operational lights throughout the Christmas season. Within 2 weeks 4 strings failed with 1 of the 4 then appearing to work again, they replaced 3 and left. Within another 3 days that 4th string of lights failed. I contacted the service provider and they said they would have a solution the next day. Since this time the operator of the business (I believe her name is Kimi Lynn) has not reached out, replied to any phone calls, emails or text messages that we have sent to her. I have asked for the receipt for the lights so that I could take the string down and have them replaced and have heard nothing. Desired Settlement: Finish the job Desired Outcome Description: Come back and replace the defective string and provide the receipts for the lights you bought on our behalf. I would be happy to just get the receipt for the lights so I could ensure we didn't waste our money entirely.

This is the second year we have had Deck The House put up our outdoor lights. Last year they used…read moreour existing lights and this year they supplied their LED commercial lights. We could not be happier with their service and the price. The house looks great!