Nothing but headaches from Wright. I ordered bumper plate storage a couple months ago. It arrived…read morevia FedEx, and the box was left out in the pouring rain (though there is cover at our house it could have easily been put under). That is not the fault of Wright, however, the storage bar inside was wrapped in nothing. It was just thrown in a box with no protection. So when the box was broken in transit and then left out in the rain, there was damage to the bar. I contacted Wright, and they seemed understanding enough, asked if I wanted a replacement or a refund and I decided on a refund. They wanted me to send the bar back, which was confusing to me since it was damaged, but I didn't have a box since they one it arrived in was a mushy mess with holes all over it. They said in an email:
"Then just tape the label to the plate holder without a box. You will have to return it to get a refund. It is damaged already a little more will be ok."
I've never laughed so hard! Tape a label to the bar and just slap it in the mail? LOOOOOL. That's not how any of this works. So, I messaged FedEx on Twitter and they told me all good, just bring it and they'd package it for free. Turns out that was not true and they don't offer that service, I think they just told me that because I have a large social media following. Which is so dumb, but whatever, after showing the DMs to the people at FedEx they dealt with it. I felt bad but Wright didn't give me a choice, they wanted me to pay for packaging too after sending me something broken? Nah.
Anyway, it's been a week and a half since the plate storage arrived at Wright and they still haven't refunded me. Looks like I'm going to have to file yet another credit card dispute. I ordered plate storage from PRx Performance and it's great! Showed immediately and it was properly wrapped. For a few extra bucks, it was well worth it.
They also removed my review from their website, I submitted one weeks ago and it's nowhere to be found.