The following is the review I submitted yesterday to the page for Dr. Knibb's clinic, Alamo Pet Care Clinic. I want to make sure that anyone who looks for reviews on her gets mine no matter which page they search:
I had loved taking my 2 dogs and 3 cats here. The staff was very kind and I mistakenly thought that Dr. Knibb and I had a good relationship with open dialogue. She knew that I'm a retired advanced practice RN, so she didn't need to dumb things down or take time to give me long explanations. Then at the end of last week my 15 year old Basenji took a steep decline and I was really concerned. I had to go to the office anyway on Friday to pick up prescription diets for all my animals, and while I was there I told one of the staff what was going on with my dog and asked to get some sub-Q fluids to administer to him. I also told the staff that he was due for his allergy shot and I asked if they could draw it up to me and I could give it to him at home because I didn't want to stress him out by taking him into the office, but he was itching really badly and needed it. The girl said it shouldn't be a problem, went back and talked to Dr. Knibb, who said absolutely not, in spite of knowing that I could competently do it. But they gave me the fluids, meaning I could be trusted to stick a need in him the give him fluids to rehydrate him, but I couldn't be trusted to give him an injection of an allergy medicine that he has had multiple times with no problem. So I went home disheartened, and finally decided to text her and state my case without being angry or argumentative. So below is the text I sent her, to which she chose not to respond, as is her right:"Hi Deborah, I just have to let you know how disappointed I am that you can't trust me to give Danny a Cytopoint shot myself. He is dying and I'm just trying to do whatever palliative care I can give, and it's horrible to have to watch him crying and scratching. I'm trying Benadryl but it's not worked that well in the past. I'm not going to stress him out by bringing him to the office, I just want him comfortable. I've been an RN for 38 years so I know how to safely inject him. I don't know what else to say. I at least needed to get that off my chest. I hope he passes peacefully when that time comes."Then I called today to pick up his thyroid medication since I only had a day's supply left. The receptionist put me on hold for a minute, then came back and told me that Dr. Knibb read what I sent her,and she was so angered by it that she wouldn't see my animals any longer. All they would do is transfer the pet's records to another veterinary office. After feeling scolded and hurt I sat and thought for a minute and came to this conclusion: this is hugely inconvenient at this time. Even worse, my whole purpose in asking was defeated by her response, because now I have to stress him out and take him into a new vet to simply get his prescription refilled. But I also have no desire to ever take another animal back to her if I have to walk on eggshells in order to be sure that my differing opinion presented calmly doesn't bruise her fragile ego and that it's impossible that I might have had a valid point of view that she doesn't agree with. I was also really put off that she didn't have the guts to tell me all of this herself, yet she was fine with letting a probably underpaid receptionist do her dirty work. To me that is the epitome of cowardice, and it also makes me think that she isn't that confident with her handling of the situation. If I had wanted to be a jackass in the situation, I was fully capable of doing that, but it's not how I do things. So instead of acting out of anger or hurt I have to just turn the situation over to my higher power and forgive her, which I did. But I don't need to ever trust another of my beloved pets to her care ever affair. That's the freedom I have in the situation. But I also feel responsible for being honest and putting this out there so that I might spare some unsuspecting owner who might read my review from getting the same cruel and disrespectful treatment. What's done in my situation is done. I just want to hopefully not have someone else repeat it. And if you're a client of hers and want to remain one, I suggest that you might want to think twice before you disagree with her or question her care or her decision on anything. If you want more info email me at parryt@gmail.com and I'll happily talk to you. And Happy New Year to all.
Below are screen shots of the texts that I sent to her. The first one was last Friday and the 2nd was the one I sent today after I was informed that she would no longer see my pets. read more