Disappointed and Frustrated - Poor Communication
I placed an online order for a floral arrangement for a friend who just lost a loved one. When I couldn't get anyone on the phone initially, I went ahead and submitted the order online. I received a strange email hours later with no real explanation, so I called the store to follow up--only to be told the order had been canceled because they had no flowers available.
What really upset me was that no one bothered to call me to let me know. I was under the impression all day that the arrangement had been delivered. When I spoke to the woman at the shop, she claimed she did call mebut I never received a call or voicemail. When I asked her to confirm the number, she insisted she called the correct one and was very dismissive about it. It felt like I was being lied to.
The whole experience was unprofessional and stressful, especially given the circumstances. A simple phone call or honest communication would have made all the difference. I won't be ordering from here again. (I also called the recipient to be sure they didn't accidentally call her and neither of us received a call) read more