Very disappointing experience. I stayed here with my mother for a London weekend getaway. I am familiar with the area and the De Vere brand and found a great deal. I booked us a twin room for 2 nights.
I arrived early from my flight, so I knew I couldn't check in but wanted to drop off my bags. When I came through the entrance by the reception desk, nobody greeted or acknowledged me. No friendly smiley welcome at all. When I did speak to someone they advised the room was not ready and to return later.
Once I did return later and had checked in, nobody offered to help with our bags, which I would expect from a 4* hotel. When we arrived at our room, it looked nothing like the photo used online for a twin room, it was very obvious a double room. I called down to reception and I was assured it was a twin room and that housekeeping must have just pushed the beds together as normally there would be a bedside table between the beds. This was obviously not the case as there was a double headboard attached to the wall and had there been a table between the beds, you wouldn't have been able to open the door as the room was too small!!
We were offered an alternative room, that we were advised was the only other twin room available. I went to see it, but it was exactly the same, but the room was slightly larger. It was still two beds pushed together. The staff also advised me that it would be a noisy room as the event space outside the window had been rented for that evening and they had a DJ. As such, I kept with the original room.
The hotel is very tired and in need of an upgrade. The bathroom looked like it was being held together with glue. Different skirting was butted together and things were cracked. It needed a renovation.
I would advise to bring your own toiletries as those provided are not of great quality and you only got a body wash and shampoo combo. We also only got 2 towels and a hand towel.
We did not use any other facilities of the hotel and used it more of a base to sleep. One morning we did enquire with staff if there were engineering works on the nearby train in Greenwich as we couldn't locate train times, but the women advised she doesn't travel to work via the train so didn't know. You would think a London hotel would know if their local line was running or not.
The hotel I would say is more of a conference/events hotel. I would not consider it to be worthy of 4* either. It was basic. It was clean, I would give it that. read more