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    Dayton Flower Box

    3.9 (15 reviews)
    ModerateFlorists
    Closed 9:00 am - 4:00 pm

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    Fran's Floral Foible in Pikeville Tn.  Just Nope.
    Spa T.

    HORRIBLE experience with this company and their other location in Pikeville, TN called "Fran's Flowershop" in Pikeville, TN. I ordered a $70 bouquet off of their website, plus a $10 box of chocolates to have guaranteed delivered on July 28th for my Mom's 95th birthday. Total cost was $95.37. Pricey. I got a call on my Mom's birthday (same day - I ordered this in the morning) and the woman said they couldn't deliver until the next day!! I RELUCTANTLY said "Okay." She said they didn't have any flowers at their Pikeville location. So, the NEXT day she calls me back and said they were out of the orange lilies for the arrangement I ordered and could she put some white lilies in it instead and RELUCTANTLY I said "Okay". So, the flowers show up and the arrangement is NOTHING like what I ordered - nearly the entire thing was mismatched with almost total substitutions and oddball colors and missing some of the correct flowers and most of the greens in the description. What I ordered was called "Sunset" and was full of sprays of small hot pink baby carnations, large opened deep pink roses, deep tropical orange lilies, 2 stalks of pink/orange snap dragons, pink heather, and also ferns, eucalyptus, lemon leaf branch and other greeneries, and it was a large spray in a big vase on their website. What they brought had some baby super pale pink roses, a few oversized hot pink carnations and several hot pink gerbera daisies, two small pink/orange snap dragons and the clincher worst was 2 giant almost neon yellow spider mums! Hardly any greens. It looked like it came from a gas station to be honest - gaudy if you ask me! Maybe it was okay for someone else but NOT what I ordered! The male owner said he thought it looked good to him before it left the shop - but I hated the pictures my sis in law sent to me of it! And, there was NO box of chocolates,either. I was very angry and called the woman owner back and she kept calling me "Darlin'" which was VERY annoying - and said she'd run a box of chocolates up there to my mom but I told her no - I wanted a full refund and we'd get their flowers back to their shop since they"don't have any at that location". The male owner said he planned on giving me a full refund if we returned the vase of flowers - but I am STILL WAITING to see that $95 appear in my personal bank account from my VISA card. My brother and sister in law said they don't do a lot of business in Pikeville but drive up to Crossville and now I see why! I live 3.5 hours away here in Seymour, TN., but I think this florist was taking advantage of a 95 year old woman who they thought probably lived alone and would never know the difference. The female owner of the florist blamed their problems on the Corona Virus and that is why they can't get the proper flowers. Well, maybe they ought to put that on their WEBSITE so people ordering online aren't fooled and paying too much for something they never wanted! No apologies, no remarks on the missing candy - but I'm glad the man offered the refund after I asked for it. I'm still waiting to see the money reappear in my account. They have had their flower arrangement back since yesterday. BEWARE! This is NOT how our family runs our businesses in Gatlinburg with photography! We couldn't make it if we treated our customers this way! We refund no questions asked and we aim to please. The owner here said the arrangement looked "good enough" to him and the woman kept calling me "Darlin". NOPE. Sorry - that doesn't cut it - maybe in Pikeville - but not here! BEWARE and shop for flowers elsewhere.

    Funeral sprays
    Mai N.

    I give this flower shop 5 stars not just for the beautiful flowers but for the excellent customer service! We ordered 12 sprays for my grandmother's funeral and several of them had spelling errors. It was a minor issue but when I called, the wonderful lady on the other end of the line (sorry I forgot her name) simply asked what the correct spelling is. She didn't place blame, make excuses or say it was too late since they flowers had already been delivered. She went out of her way to make things right. She said she wasn't sure how she'd print the cards again without actually placing an order, but she figured it out! She promptly hand delivered the correct cards and was so sweet about it. We do not know whose fault it was, the person placing the order, or a computer auto correct but thank you for making such a difficult time in our lives just a little less stressful.

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    7 months ago

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    3 years ago

    I am incredibly pleased with the customer service and the floral arrangement. This was a 5-star experience.

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    Review Highlights - Dayton Flower Box

    We ordered 12 sprays for my grandmother's funeral and several of them had spelling errors.

    Mentioned in 2 reviews

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    Dayton Flower Box - florists - Updated May 2026

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