If you are going to Banff, this is a great halfway spot between Edmonton! The hotel is really nice…read moreand modern inside and the staff is helpful. The room and bathroom was spacious and clean. I definitely recommend!

I was there for a course that myself and 20+ other people paid around $4000 to take. The people in…read morecharge of booking the conference rooms decided a great neighbor for our expensive class would be a baby shower full of screaming children and loud music. Not great awareness or consideration for the hospitality industry. It was distracting and upsetting. I will be avoiding the holiday inn moving forward and I'd recommend others with important meetings that require focus and concentration to do the same

One of the best hotels in Red Deer. Easy location off highway, and benefits of an extended stay…read morehotel like kitchenette and more spacious room. Friendly service and enjoyed staying here. Not the newest hotel but a very well run and a dependable place to stay in a smaller town.

My friend and I stayed here and had a wonderful stay. We were in a suite on the third floor…read more We were greeted by a wonderful lady at the front desk. We were checked in quickly. We used the pool and hot tub. Both were great. It was not busy at all. Towels are available in the pool area. Our rooms each had a robe which we took advantage of. Our neighbors upstairs were really loud and noisy. The front desk attendant was helpful and gave us a discount. The place is clean and bright. I will definitely stay here again.

The hotel was decent for the price, and honestly had one of the better continental breakfasts I've…read morehad. Would have had a higher rating, but for one thing. I had to check out at the usual time, but was attending a funeral that started after that time. I asked if I could return once the funeral was over and use the swimming pool change room or an empty room to change out of my suit and into my jeans, as I had a very long drive after the funeral. They wouldn't extend even that small courtesy, so I had to change clothes in a gas station washroom. Thanks for understanding, Holiday Inn.

Older but we'll maintained and clean. Large place with friendly staff. Nice indoor pool and…read morebreakfast area. Right on main drag, close to lots of food and stores. Room was average size, clean and everything worked well.

staff: friendly staff at the front desk. Only time we really interacted with staff…read more service: usually didn't have to wait at front desk. We were there with a sports team. Other large groups also there at same time. And still they were friendly and quick to meet needs. establishment: clean, comfortable, seems to be either recently renovated or very well maintained. Has a small pool and hot tub. Has a workout gym with a decent number of equipment. Has a small business Center. And has a conference room option. food: complimentary coffee 24/7. Warm breakfast included with stay. Eggs, sausages, potato's, cereals and porridge, various breads/bagels/waffles.

I knew I was going to like this place when i walked in and was greeted by Alex the front desk…read moreperson. She was so nice and welcomed me as an Honors member and then offered me an upgrade to a suite. I could not refuse so a gracious offer. The suite was very nice with a large screen TV, large work desk, wet bar, frig., micro wave and a very comfortable king size bed with a clean duvet cover. I love the clean duvet which is their signature amenities. It is one of the main reasons I enjoy staying at Hamptons. The room was also very clean as was the whole hotel. It was built in 2010 but, looks brand new and they keep the entire place very clean. The breakfast was very good as well. Everything was kept full and fresh and the fresh fruit was especially good. If you are looking for a place to stay don't pass this up. It is easy off/on from Hwy 2 and there is easy access to things in town.

I had a good time here. Staff were nice and food there was ok. But the one issue was the pool. It…read morewas so small.

After being sent to Red Deer for work, I found myself in a bit of a bind in terms of…read moreaccommodations; with some money left on my Best Western gift card, I reluctantly decided to try again. This time, I was greeted warmly at the front desk and the young woman outlined the times of breakfast and provided directions to the hotel pool, (during my last stay, I wasn't aware there was a pool on the premises until meeting a group of towel clad youth in the elevator). My previous issues noise transfer -- especially if you find yourself sharing a wall with the housekeeping closet. Avoid #321 (and likely 421 & 221, if possible) -- was still bothersome. Perhaps request a fourth-floor room, if you're a light-sleeper who doesn't mind waiting for the elevator. The parking lot flood lights are also just as bright from one story higher. So, I would say the service is definitely hit-or-miss, but if you can sleep soundly, (or with headphones,) and have the elevator patience of big-city saint, maybe this place isn't so bad after all...

Dog friendly . Clean and quiet. Very close to restaurants. Plenty of parking. Room was very…read morecomfortable

Standard fair for a decent hotel…read more Nothing bad to say about this place. I stayed for one night and it was more than sufficient. The hotel had a pool, but I did not have the opportunity to give it a shot. There was a a sports group of kids at the hotel during the stay that took it over. That being said, that was the only place that I heard any of them. The location was great! Easy to access and not too far from the main highways. Across the parking lot is even a restaurant!

Not cyborg friendly!…read more Asked the front desk attendant if I could use my implant as my room key, She went back to check with someone in the back room, when she came back I was told no. She gave me some excuse about safety and it becoming demagnetized blah blah blah. My concern Is not the no, it is the know from the shadows. There was no discussion and no opportunity for me to explain my implants. No conversation equals no education. Hotel seems nice enough rooms look great! Very clean and friendly desk staff.

We stayed overnight here on a business trip. When we first tried to check in, there was nobody at…read morethe counter. After about 10 minutes a wonderful, friendly and apologetic young woman checked us in. We got a 2nd floor room with 2 queen beds. Unfortunately they do not have rooms with King sized beds - which we would have preferred. The room was modern, clean, good sized TV and an excellent value. The only two complaints we had was that the bathroom was small and one of the lights in the bathroom didn't work - so it was dark. We mentioned it to the front desk, but it was not repaired. All the clocks were set wrong as well - probably hadn't been changed since daylight savings time in November. There was also no coffee in the room - so we had to get some from the front desk. The COVID 19 "carry and go" breakfast was adequate. The location is great, and if we need a hotel to overnight in Red Deer, we would come here again.

Do not stay here, very terrible service, staff were really rude, There was a lose dog roaming the…read morehalls. A used sanitary product under the couch, mold coming out from the shower, flys everywhere. everything was broken, vending machines, hot tub jets and the sauna. had to pay for a tv that was already broken to be fixed, do not recommend coming here

Good staff and it wasn't perfect but i would come back. I…read moreliked the bed, tv & shower. I also loved my breakfast. i didn't like another guest acting all sour but staff were good at dealing with it.