We stayed at the Best Western Mariposa with our family during our youngest son's hockey tournament,…read moreand this was by far the worst hotel experience we have ever had. We are a team with younger children, and parents made a point of supervising kids closely, following curfews, and being respectful to staff. Despite this, we were treated with suspicion and hostility from the moment staff realized we were a hockey team. On our first night, the hotel offered an empty room for kids to play mini sticks. The following day, when kids asked again, we were offered a different room that was dirty and had broken glass on the floor. Staff were notified, but no apology or concern was shown. That evening, while supervised kids were using the pool, another family (not part of our group) opened an unlocked side door and ran into the snow before jumping back into the pool. Some of our kids followed. There were no warning signs and the door was not locked. The pool was immediately closed by staff without testing water levels, and parents were falsely accused of children urinating in the hot tub. By 8:30 p.m., all children were in their rooms with parents. The following morning, our team manager received a rude email accusing our children of running the halls late at night and harassing guests--none of which occurred. The situation escalated further the next evening when staff aggressively confronted parents at the pool and accused a guest of having alcohol without cause. When another parent calmly attempted to speak to the desk manager to de-escalate, the staff member pushed past her and retreated to her office, where police were called. The OPP attended and confirmed there was no disorderly behavior. Everyone was allowed to remain for the night. Beyond staff behavior, the hotel itself was dirty and poorly maintained. Our room had a dead bug and personal items left behind, public areas were not well kept, and breakfast service was slow and inattentive. We would not recommend this hotel to families, sports teams, or anyone expecting professional service or basic cleanliness.

I stayed the Best Western Plus Mariposa Inn & Conference Centre last night ... I've never been…read morethere before. It was $120 (plus tax) for the night. WIFI (which was quick) and parking were free. There is a restaurant in the hotel, the Grape and Olive Wine & Martini Bistro, but there are lots (Swiss Chalet, McDonald's, etc.) within walking distance ... I had supper last night at Kelsey's, which is across the street. I had breakfast in the restaurant in the hotel this morning ... two eggs, peameal bacon, toast and homefries ($8) and a glass of milk. It was good! I'd stayed here again.

Beautiful and so quiet! 'The Tower' room is the 2nd largest room and just stunning! It has the…read moremost amazing 'bathroom cave' with a massive 2-person soaker tub and rain shower. The breakfast was beautifully laid out and was delicious and well served. Just to tour this old house and see how they transformed and decorated it is just lovely to see. We were here to see Roger Hodgins at CasinoRama and decided to stay in a place more quaint and quiet place instead of the Hotel. Credit card needed to secure room, but you can pay cash. We return in mid-November (same room) and I cannot wait!

From the owner: Orillia Ontario's destination Bed and Breakfast is along the shores of Lake Simcoe providing guests…read morewith that ultimate B and B experience. A total of four queen rooms all offering full ensuites, soaker and claw foot tubs, fireplaces, and rain showers. A three course gourmet breakfast served in our beautiful dining room, or with lake views on the front porch in the summer months will satisfiy even the most sophisticated of palates. Sitting in the gazebo taking in the lake views with that special glass of wine after a day of golfing, shopping, biking or boating, you will wonder if there is any place better to be. Casino Rama is a five minute drive to take in some of the worlds best concerts and entertainment. This Grand Victorian Inn has been painstakingly renovated by it's owners Doug and Levada saving the past, with today's comforts.

I came here for a weekend retreat with my work and man is a great spot for a retreat! It's got so…read moremuch space for you to walk around boat around (if that's not your cup of tea, then Casino Rama is a very short drive away). They have more than your basic needs for overnight lodging, on par with a 2 star hotel. I'm not sure how the whole reservation system works, but I ended up staying in the hotel/motel like building while some in our group got to commandeer a couple of stand alone cottages with a large second floor balcony (our rooms had balconies too but not that fancy and the ceiling was completely covered in mosquitoes). They proved to be very useful when to kill the night watching the stars without getting in anyone's way. We didn't really boat around since the water was chilly, but they had canoes which you could take out, and lot of space to hike around. The main building encompasses a game room, a large living room of sorts with couches and a TV, a large dining area and a couple more big common rooms if I remember right. The staff were professional but I must admit that the food was not good, but it's not a spot I'd come expecting great food (or perhaps we didn't get to sample the best they had to offer) so not too many marks off for the disappointing food. If you have a need for a large space to go run a retreat I would highly recommend this spot, it's a fantastic location, not hard to find, everything's there for you and you're bound to leave satisfied!

I can't say enough good things about this place…read more Geneva was recommended to my wife a few summers ago and this was the first year we were able to go. What a treat. We stayed for 5 nights Friday-Tuesday in late July. Accommodations: We stayed in the Lodge and were sort of happy we did. The rooms were fine (think 3 star hotel). Double Bed, Single Bed and a cot. Bathroom was clean & functional. Note: No TV or Air conditioning. Not a problem for us, but just worth knowing going in. Food: Because we were in the lodge meals were included and excellent. Every meal had something decent or better to eat. Some examples include: Blackened Tilapia, Taco Night, Sirloin carving station, Lasagne, Wings and more. Every night there was also always a suitable kids option : Spaghetti & Meatballs, Grilled Cheese, Hot Dogs. Programming: We took advantage of the Shire (kids 3-5) as both ours fall into that range. Basically day camp from 9-12 with lots of other kids & counsellors. Arts & Crafts, swimming and songs. Kids basically swam the whole rest of the day. Facilities: Beach was great. Shallow area for smaller kids, lanes for lap swim, nice beach, volleyball pit. Marina was great, took out a canoe with the family and tried paddle-boarding (more like fall-off-boarding but still). Girls tried Yoga, Pilates and Paddle-Board Yoga. TONS of other stuff to do. In short, great place for a family camp vacation. Inexpensive too!.

Casino Rama boasts a sprawling casino floor as well as several quick service/sit-down restaurants…read more Attracting a large audience from the GTA, the casino offers a convenient complimentary coach bus service with multiple pickup spots in the GTA. This was my first visit to the casino and I chose to drive, it was about a 1.5 hour drive from the GTA area. I found there to be plenty of parking available. As for the casino itself, I thought it had a good balance of slot machines and table games. I visited on a weekend in the early evening and it was packed with people, a few coach buses parked outside. By 6pm, there were large lines for all of the restaurants, with the largest line being at the Couchiching Buffet. I'm not a big gambler but I still had a really great time!

We went with the family to watch a show Direct from Sweden (Abba) a must see . It was fun and…read moreenjoyed the show . After the show we went to eat at the matcha eatery , ordered drinks and pizza and wings . The pizza was super good .

I accompanied my husband fr 2 days as he had meeting. The breakfast, lunch and dinner plus…read morecocktails were all included. The server at the bar Erika was very polite and welcoming . Her partner was also very polite ( dint know her name) It's a old looking resort . Very spacious , beautiful view if you get your room by the lake . Menu is good . Tea coffee is available all the time . It's beautiful in summer fr sure . It's cold now and raining so didn't get to enjoy as much . The rooms are good. The eating area has different sizes halls depending on the size of the crowd . There is a movie shelf that is complimentary. The only thing bad was the tv like 32" and not many channels to watch . The casino Rama is minutes away , which is an added attraction fr casino lovers .

I have seen mice in a few staff accommodations and it took weeks before it was ever dealt with…read more Shit on the floor on peoples stuff I felt bad for others who had to go through that and I've heard it from many different people over the years. Many promises were made that were not kept by the office people and they did not make it feel like a safe space. As well as things that were supposed to be confidential were spread which is extremely unprofessional on the HR departmenta part. Overall not treating staff with respect and showing appreciation for hard work and dedication to the company. the staff accommodations are dirty, gross, and smell. the staff meals are sometimes undercooked and reused food and it is not good. so many complaints about working there. I recommend if you are considering working at Fern Resort. DON'T you will feel unappreciated and will go nowhere

Iconic hotel in downtown Orillia, near the waterfront…read more This is a historic location that has been updated to modern standards. Things to know: - rooms will be on the cozy side - very comfy beds though - nice modern washrooms - flat panel TVs with cable. - good WiFi. - there are some interesting wings connected by different stairwells. If you have mobility issues make sure you ask for a wing which the elevator services. Staff are great. There is a first room I was given had an issue, so they moved me to another room right away. There is a complimentary continental breakfast provided off the lobby in the morning. Walkable to shops and restaurants in downtown Orillia. Parking is in a lot at the back (it's small though - so there is overflow parking a short walk away). There is a Fionn Macools attached to the hotel.

Found this hotel online while searching for pet-friendly destinations for a quick weekend trip…read morebefore saying goodbye to summer. The hotel is not very big and the room we got was almost uncomfortably small. We stayed on the third floor which had a very small window. We could see the water but it wasn't a great view. The elevator was under construction so we had to use the stairs. Normally not a problem, but lately I've had a bad back, so I would have preferred a ground floor room, especially since I had to carry my senior dog up and down the stairs whenever he had to go outside to check his pee-mail. Other than that, the staff was friendly and helpful and the location was really great. Only a block or so to the water and lots of great little restaurants nearby. Everything you need is within walking distance, from groceries to liquor store and Everton between. Rates are fairly reasonable but should've been a bit lower because of no working elevator.

Stuff is in the drawer they never clean it There is poo stains on the pull out couch It doesn't…read morecome with mattress we called ahead about the pool and they said it was open and then it said it was close

Red Flag #1. Cancellation fee of $249. 46 when room fee before service charges and taxes was…read more220.77. How is that possible? Please don't book here. I tried to cancel over a month away and told this is the cancellation fee. Red Flag #2. Charged 100% for room months in advance. Costumer service was rude and not helpful. I've never left a complaint before for anything until today. I'm still shocked. Lesson learned. Don't make my mistake please. Hope others will see this and avoid this place.

We booked 2 rooms and stayed in September. There rooms were not cleaned to any standard. Ben, the…read morefront desk supervisor came up and looked at the slime and grime in tub. He promised someone will come up and clean it. We left shortly for a few hours; on return we checked and it was still grimy as before. Breakfast was ok; nothing special. Scrambled eggs were overcooked, dry and rubbery. How could they mess up scrambled eggs!!! On the second day we were expecting housekeeping to clean the rooms. However, after gone all day we returned to find no new towels nor replaced items. I think Nicole is in charge of housekeeping. She seems very lazy and doesn't do checks to verify rooms are cleaned to any standard. Do they even have standards of cleaning??? The AC and Wifi worked well. There is a public hot tub; but it has been out of service for some time. A corporate review link was sent to me and returned to BW corporate. For a fact BW corporate does send the full review to the general manager; or whomever looks after customer service at the property. No one reached out to me from BW Orillia hotel. This alone highlights their callous and uncaring attitude towards guests. No apologies; no trying to win me over to come again. Horrible!!! Not sure if I'd give this property a second chance!

Dinner was Excellent at on site restaurant. Our Server Ryan was outstanding. Highly recommended…read more Thank you Chef, we tried items we never have before...very satisfied.