My husband and I have used Paws Across West Michigan for pet sitting for our dog since 2013. He has…read moreanxiety and is scared of new people and environments so we sought a pet sitting service for him rather than pet boarding. Being in his own home helps him to feel comfortable. Jacob and Lori at Paws Across West Michigan have been wonderful! They came to our home initially to meet with us and and get to know our dog. He took to them right away! I think dogs just know who other dog people are! He loves to play fetch and they were happy to oblige! We were also nervous about how he would feel while we left him for our trip but Jacob and Lori were terrific about sending us pictures of him to help to put our minds at ease. I really can't say enough good things about them and I recommend them to everyone that we know with pets

From the owner: When you're out of town, you want to make sure they're with someone who will love…read morethem just as much as you do. That's why we started Paws Across West Michigan, to give you peace of mind while you're away from your Pets. Daily Visits - Dog Walking - Puppy Package - Overnight Stays - House Sitting

I have no idea what GrOcK is talking about. I have been going here for the past 2 1/2 years since I…read moregot my dog. Before that my sister was coming here (still does) for her dog. Everyone who works here is friendly & most of them know my dog on sight. The facility is clean, and I have never had trouble getting an appointment when I needed to. If my dog comes in sick they will call me several days later to check on him & see how he is doing. I had trouble once getting into my account online to get a copy of my dog's records, but I called & they emailed me a copy within 5 minutes. We use the boarding kennel side as well, and I feel perfectly safe leaving him there when we go out of town. The first time we left him there I asked if I could see the facility & they had no problem letting me come back and check it out for myself. They do push their pet "plans" but if you have a puppy it's actually a pretty decent deal. Your mileage may vary depending on your dog though. I do buy his heartworm med here vs online but as I live nearby it's very convenient for me. I don't get my frontline from them & they've never given me a problem about it.

I've been taking my dog here for several years, but unfortunately, my experience has declined over…read moretime. The veterinary care itself has generally been adequate, and there is one veterinarian I still really like and trust. My biggest concern has been the repeated problems with prescriptions. Every time I've needed a controlled medication prescription, there have been issues getting it written correctly despite providing clear instructions. Most recently, it took five attempts to get it corrected, and it was still not right. I was initially told the prescription could not be mailed because it was against the law. When I questioned that, I was later told the veterinarian signing it was simply not comfortable mailing it, so I had to repeatedly drive to the hospital to pick up prescriptions. On the final attempt, they did mail the prescription to me after I explained how much time and gas the repeated trips were costing - it was still incorrect. They also no longer offer weekend hours, which has made things less convenient. Additionally, they had a $25 referral program, but the person who referred me never received the promised bonus. I appreciate the people who have cared for my dog over the years, but the repeated administrative and prescription issues have made me feel that the overall experience has declined. I hope they take this feedback seriously and work on improving the organization and communication.

My dog has a blast here! Every time we pull up he is so excited, and returns to me exhausted at the…read moreend of the day from playing. I began brining him as a puppy, and it has done wonders for his ability to socialize with other dogs. The owners are super friendly and provide a doggy report card at the end of each day. Prices are reasonable. I have taken a few of the dog obedience courses and have learned a lot!

From the owner: Day care for dogs who like to play with other dogs.read more

The phone says it is disconnected. Could you please update the phone. I would to make an appoinment.read more

Growing up, my family always took our pets here. The vet there is really knowledgable and…read moretrustworthy. He always recommended what was best for our pets, not just what would make him money. You can tell he's been in the business a long time!

Though the care has been good in the past, the communication fairly cordial, and the response time…read morefor booking fairly good, I can't recommend this service/company because of 1) high pricing for multiple pet households and 2) they have no contingencies for last-minute cancellations for what I would consider "true, legitimate exceptions." In our case, with a severe weather warning/storm on the way, if I've booked their care but now can't travel because of the severe/dangerous roads/weather headed in, the $120 for one day is gone (the price for two 1-hour visits where one person lets out four dogs into a fenced yard/plays with them). According to a message conversation with the head of the company (and the site), there are no emergency situations where they'd give a refund, including severe weather, accident, loss of power to the home, illness, death of a close friend or family member, and more. I nicely urged a reconsideration of the current policy with the owner and the creation of a more nuanced emergency cancellation policy but received a short response. (Update: in a later phone call, the owner said they occasionally make exceptions on a case-by-case basis, but severe weather/warnings not to drive on the roads are not accepted reasons for cancellation.) As a business owner myself, I can't be on board with their current policy. If you have multiple pets, beware of the high prices; if you must cancel (for what I would think to be "valid reasons"), you may not receive flexibility. I'd love to see perhaps a partial refund, at least, for "legitimate reasons" and a human-centered approach. I hope they reconsider the strict policy because I do believe "life happens," and balanced policies that benefit both the client and the owner are helpful to all.

We started out having Tami help us with letting our dogs out and taking them for walks. However…read moreover the last year she has focused on reinforcing their training with commands such as sit / down, stay, and recall and the difference she has made in their behavior is beyond amazing. They are not only getting good exercise but also are the best behaved they have ever been. In addition to doing amazing work with the dogs (and they love her and look out the window for her in the morning), she is reliable, flexible, and goes above and beyond to help meet our needs and be there whenever we need her support. There is no one better to trust your dogs with - she is one of a kind and we don't know what we would do without her!

Nice Facility and the staff always seems to be friendly and helpful. Dave, the owner is a great…read moreguy. Gives amazing attention to a bath and nail trim. My dog never smelled so good and his coat was silky smooth. On the other hand, don't break the rules, never be late and never forget to book your time in advance. There is a mean streak within the upper staff that you don't want to encounter by any means. No exceptions in her perfect world!

AMAZING! I can't say enough great things about Camp Critter Country. This was my first time EVER…read moreusing a kennel while I went out of town to see my children. I was nervous to be away from my fur babies, and worried they wouldn't know what was going on. Let me tell you, they LOVED IT! How do I know, because their smiles on their faces in their daily photos told me so. That made my mommy heart feel so good knowing they were having the best time, even though momma wasn't around. It really put my mind at ease knowing they were being taken care of, loved on, spoiled, having play dates with friends, and tucked in together for the night. It truly is an amazing place to take your fur babies for the day, or even to kennel for a vacation like I did. You won't regret it and your fur babies will enjoy every minute of it. It's a win-win for fur babies and momma. :) Thanks Camp Critter Country for taking great care of Cooper and Bohdi. They cannot wait to return and see all their friends again.