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2 years ago

Be careful, got food poisoning from this restraunt. Cost me $13,000 in medical bills!

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1.2(344 reviews)
37.9 mi

I am Stephen Knipein Tyler, TX. My next door neighbor is also involved in this problem. Both houses…read moreare new this year. We are at the end of the telephone pole line. The builder included underground tubing for your cable to connect to each house. My house was connected in a few days but took 2 trips by different installers. My neighbor took 2 months because the installer said he would have to hire an electrician to run cable through tube. This was not true since the neighbor used a ball of string, piece of plastic and a vacuum to suck string through. Then your installer pulled the cable through. But to get to the problem. The connector at the top of the pole only allows two connections. The installer \said he would put a work order in to get this replaced. To connect he cut my connection at the base and put a splitter in temporarily. It was to be fixed when the connector up top would be replaced with a larger connector. That was over a month ago. Nothing has happened. I called their office and the male just wanted to go through a routine to check my modem. He would not listen to my need. I have experienced some slow down. I want to plant grass but can't because of the mess left in my yard. Splitters degrade the connection. I am sharing a service with the neighbor but both are paying full price. Please setup someone to come fix this! I can't keep calling and reaching someone that won't listen or isn't capable of understanding the problem. Seems like they are just not autonomous but programmed robots.

For months ive been trying to get this issue corrected. I canceled my service due to poor internet…read morequality. I was then charged for 2 months afterwards. Every time I call i am told they can not help me unless I pay the balance of the service i did not want. I have been told multiple times that there is no manager or supervisor to speak to. Even had a tech come to my house to try to fix the quality before I left and was told I had to run the wires myself. ​

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Dawngeon - foodtrucks - Updated October 2026

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