Customer service has plummeted, which is sad because it used to be the reason I shopped there. Ordered 4 Christmas ornaments for the July premier event. Received a call that they needed to be picked up by Sunday July 23rd. I had just gotten out of the hospital and was still having effects from pneumonia. I drove to the store and waited for the sales lady to finish with a customer (that took at least a 1/2 hour). Meanwhile another customer goes to the other register and starts waiting. The employee at the register then leaves and goes in the back for awhile. Finally another employee comes out and tells me to get in her line (behind 2 other people that had came in after me). I do so, despite starting to weak (lasting effects from pneumonia). By this time I have been waiting over a 1/2 hour to pick up overly expensive Christmas ornaments. I finally get up to the front of the line and the employee asks me to step aside so she can check out another customer because "he only has one card". I left as it was apparent David's Hallmark no longer values me as a customer. Again, customer service used to be excellent and it was a place I enjoyed shopping, but apparently it has gone the way most businesses have lately, poor customer service and employees who work as little as possible for their paychecks. read more
