Only gave a "3" because their Customer Sevice Deptartment (located in the Philippines) only works…read morefrom 8:00 -5:00 to schedule appointments. They advertise "convenient scheduling" but it only allows a patient to "request" an appointment with your current doctor. They'll get back to you sometime in the future to confirm your request. You cannot schedule an appointment with a new provider. You'll have to call between 8 and 5 which might not be convenient for a regular working stiff. Bottom line, scheduling is a real pain and the process should be easier. Once you get an appointment all the doctors and staff are excellent but off-shore customer service brings the rating down.

I originally contacted Golden State Spine specifically to schedule physical therapy, since they…read moreadvertise PT services. I was told I had to see a doctor first, so I scheduled an appointment with Dr. Connor Byrne and was billed for the visit. Only after that appointment did I find out their physical therapy department does not take my insurance (Blue Shield PPO) and I was referred out to outside providers instead. I don't understand why this was not disclosed when I called initially, because it would have saved me time and money -- I could have gone to my primary care physician for a referral instead of paying for an unnecessary specialist visit. On top of that, the outside PT referrals I was given either weren't accepting patients or had availability pushed out for weeks (earliest was March after my January appointment). If you're calling for physical therapy, ask very clearly whether they take your insurance for PT before scheduling anything.

I was referred to them due to right hip right knee pain and right foot swelling? I have a previous…read moretibia compound fracture and bilateral fracture with the left femur fracture and that left me unable to walk for a year. I asked the doctor what activities can I can and cannot do and his response was try not to fall again as a joke. This journey with my lower extremities has been extremely difficult for me a lot of trauma and while I'm in pain seeking help there's no room for jokes and games and mockery of my pain and my condition. I left with more questions than answers I felt like it was a joke or I wasn't taking serious. My pain wasn't taken serious. Due to the unprofessionalism of the doctor I was seeing and the long wait times I do not recommend this this place.. literally on my way to the ER hopefully I can get some quality healthcare and the doctors there actually listens to me.

This place is awesome. The staff are friendly, the place is clean and it's big enough that even…read morewhen they are busy you don't feel like other people are right next to you. Also - the PT aids are fabulous I've worked with 4 different therapist while rehabbing my knee and all of them are wonderful. When I get my next knee replaced I will be requesting to come here for my PT. Thanks for taking care of me!

LOVE LOVE LOVE Dr. Seibert, Dr. Brookes and their staff! I had a work injury in 2018, and it took…read moreMANY hours of attention to my knee to be able to walk. I absolutely could not have done it without them! Thank you for all your encouragement!

Son and Father fixed my broken hip. I thank God for sending me to them both when a fun night turned…read moreinto chaos. We were destined to meet at an appointed day and time. May God continue to bless their hands...

I was in a really bad accident hit by a drunk driver , he literally saved my life and my leg…read more... he's genuine and has excellent bedside manner his skills are amazing. he is a miracle worker ,,,, my femur was shattered and so was my life ,,,, he was comforting re assuring and his technique put back the shattered pieces I'm living life !

I came to Doctor Coufal after being dragged by a horse. I had a shattered tibia. He loved fixing…read moreme. It seemed the more complicated the better. He is a wonderful person and a fantastic doctor. I was so lucky to have him fix my leg. He has moved his practice so he can do what he is so good at doing. If you are reading this you are very lucky to know about this fantastic doctor and human being.

I can't say enough great things about this office. From the moment you walk in, you're greeted by a…read moreteam that is genuinely friendly, welcoming, and organized. The front desk staff make scheduling and check-in effortless, and they always take the time to answer questions with patience and professionalism. I'm not sure what these other reviews allude to, but all of my experiences have been top notch. The medical team is incredibly knowledgeable and thorough. They take the time to explain diagnosis' (diagnoses? Sorry can't spell haha), treatment options, and next steps in a way that's easy to understand without ever feeling rushed. You can tell they truly care about patient outcomes and comfort. Every visit feels collaborative and reassuring. What really sets this office apart is how they treat the entire family. They create an environment that feels both professional and personal, which is rare to find in healthcare today unfortunately. If you're looking for an orthopedic practice that combines expertise with exceptional bedside manner, this is the place. Our family has had an amazing experience, and we wouldn't hesitate to recommend them to anyone. Thank you so much for your amazing work here and for the Bay!!!

Really sketchy place. They refuse referrals from other doctors, forcing you to see their own…read moredoctors. Delaying treatment just to force more money out of your insurance company. Can't even call the office directly, every department goes through an out-sourced call center.

He quit his practice before performing followup treatment on my knees based on MRIS he ordered. I…read morewas without treatment after he quit.

First visit: He listened ordered blood test, x-ray and 3D bone scan. Had blood test and x-ray done…read more 2D bone scan has to be pre-authorized and no doc would get pre-autho since he requested he has to do it. However, per Dr Busfield the others would. He was gone for a month and when he returned my second visit was worse. He didn't review the test results. I had to remind him he already ordered them and they were done except 3D bone scan and why. He glanced at test results and then said Dr Adam Brooks in same office would get the 3D bone scan preautho done for me. Why couldn't this doc since he is one I am seeing? I had to call Dr Brooks office. They were a joke. He would not ordered or do anything unless I was his pateint. So I had to transfer to him. Which ment another month waiting. He wouldn't order any test until I had my first evaluation from him. My husband and I had told ladies on phone several times I had a knee replacement and having isuues. Day before my 3pm apt, we get a call confirming 1pm apt. They insisted it was never at 3pm. Rearranged our day, on way to doc and we get a call. I am calling from Dr Adams office. ?? who?? Apprently his first name Adam G Brooks, MD. Doc reviewed and seen I already had knee replacement he doesn't see people with issues and would only refer me to someone else. This office has done nothing but waist our time and 4 months. I would never recommend either one of these doctors. Between ladies ansering phones, she could have told us at the begining he could see me. And Dr Busfield passing the buck when it comes to having test done, not reviewing patient files before coming into room is very unprofessional. I let Dr. Brooks office know before hanging up. Thank you for wasting our time. Which is exactly what both of these two have done and work at same office.

Golden State Orthopedics - Brentwood Although Dr. Chang is…read moremy assigned doctor, I have never met him. Anyway, I arrived at the facility for a 3:15p appointment with Nina Golubski, APRN/FNP-C, to discuss my MRI results. After waiting over an hour, I finally saw NINA. We met for about 7 minutes. She appeared distracted, hurried and anxious. She did not go over the MRI report results. She only addressed two MRI slides in very sketchy detail and then said I should have an "epidural". But I had questions that I wanted addressed. In fact, when I did ask a question, she constantly told me she was behind schedule and had many patience waiting to see her. She had to leave and offered me a personal telephone call to address my questions. After driving twenty miles and waiting over one hour to see Nina, my questions could easily have been addressed at the facility during our appointment. I wanted to know the risks involved and the success rates associated with the procedure as well as other options. She offered the phone call to appease me for her incompetency. I told her she made me feel anxious, and that I personally felt I was in a medicine cartel environment that had no regard for my individual health or welfare. I have zero trust for this facility. .

walking I love..but Trauma I was in..when I became Dr.Choi's patient…read more The caring attitude, medical knowledge and outstanding services that I have received as her patient, have helped me survive one of the most difficult times in my life. I've been able to keep going and stay strong!!

This review is not for the doctor herself, but for her incompetent office staff and apathetic…read moreoffice managers. The past three appointments that I had scheduled with her were canceled. The last two times, it was done last-minute with the same excuse given. I understand that things happen, but twice in less than a month is excessive, especially when I had rearranged my schedule both times to see her. After several disappointing interactions with Sutter podiatrist office staff canceling last-minute and sometimes not even notifying, I'll be looking elsewhere for a good podiatrist with a professional staff. This is the second Sutter podiatrist whose office has canceled on me last-minute.

I am now 14 months post fusion / laminectomy Lower lumbar surgery. I feel stronger than I have in…read more10 years. I went in with drop foot, not able to stand for more than 2 minutes and severe nerve compression ( amongst other spinal issues). I can now work out again and feel great. I was even able to walk more then 5 miles in the forest, pain free, 3 months post surgery. Dr. Lee was more than honest in not making any promises of potential out-comes post surgery but helped me make the best decisions for me. Dr. Lee was open to listening to my concerns and questions and offered a temporary solution to prolong surgery for a few months. He was positive, professional, attentive and very welcoming with a warm demeanor. Dr. Lee is not only one of the best Nero Surgeons but is also very personable. I have recommended Dr. Lee to other people suffering similar condition.

He was so uncaring, cold and arrogant. He could have cared less about my back pain and offered no…read moresuggestions. Also my paid request for my medical records on 8/28/26 have not been received and efforts to try and contact Medical Records are unanswered. I will contact the police if I can't get my records. This an URGENT request. Why can't anyone help me ?

Even those ratling 1 is generous! He's a flip smartass, in and out quickly. On the epidural table…read morehe says "you're too skinny." Didn't hurt me but totally unprofessional. Shot didn't work so went back several weeks later. Walks in, says "Umm, I can give you couple of other shots"...rather than "here are a couple of options we could try" with explanation of each. I asked what about acupuncture. "Ah, you can try if you want." Not "there is no guarantee but here's my experience and you could contact one of these providers." Now I know I'll never be back but I asked "what about masssage for pain relief?" His shocking reply, "you're so skinny there's nothing to massage"!!!! Typical Golden State Ortho. Dr. Narloch, who few years earlier, had given me my first unrelated epidural, He said walking wasn't good and I should do exercises sitting rather than standing. Before my accident I went to gym 5 days/wk. So I asked about a certain gym equip, he asked if it was sitting/standing, when I answered, he snapped "what did I just tell you?!" Yikes!! When I'd been knocked down a few years earlier and fractured my collar bone, in great pain and bulged out bump at base of throat, I went to Dr. Coufal the GS specialist. He walked in and said no fracture, no displacement. I asked about the bulge..."I won't operate on that." This was his introduction. I said MRI says fracture. "I've not seen that" he says though I asked his office twice. Fortunately I had disc with me. He takes, returns now bursting with friendly, a different man, "let's look at this together, " now full discussion looking at computer. WhenI registered the Narlach/Coufal experience to Dr. Kronick, head ofr GS Ortho, I got NO response, even though I included that his father had delivered my two children and used to come in between deliveries and chat. GS is not medical care, it's a business!

Dr. Chang is a very efficient, knowledgeable and caring . He answered all my questions and…read moreexplained a 'plan' for my recovery . His staff is also Great and helpful . They all communicate well together and made my appointment very smooth. Everyone had a smile . Thank you , I appreciate all of you.