Super friendly staff , clean office and on time! We swapped…read moreto Dr Paul after going to another local dentist for years and couldn't be happier! I had the absolute best experience today with my routine cleaning! Audra was fantastic!! She was gentle and friendly ! It was hands down the best dental experience I've ever had! So much so that I'd go back weekly if I could!!

Apparently because I refuse to have a full exposure to xray radiation I can't have a cleaning…read more There isn't anything wrong with my teeth, and the last time they gave me an xray they told me all the suspected cavities were actually fillings from when I was a kid. And this time they told me they wanted to see how my cavities were. Why can't I just have my teeth cleaned do you not get paid for that? I'm glad you let me see your true colors. Is the Hygienist's job not to clean teeth?!? PS last time I came I was in misery from the rough cleaning from the Hygienist who told me I had one of the cleanest mouths she ever worked on.

On November 23, 2020 I called Richmond Hill Family and Cosmetic Dentistry about a tooth that has…read morebeen causing me trouble for quite some time. The receptionist quickly picked up and greeted me in a courteous manner. They were able to get me an appointment for the very next day with Dr. Carlos. Upon arrival the waiting area was clear of people, clean, and comfortable. There was one easy to read sign on the door explaining that they require face mask and they had sanitation stations throughout the practice. The receptionist greeted me in a welcoming and upbeat manner--she also took my temperature and asked me a sort list of qualifying COVID questions. I believe this practice has adapted well to business in a post-covid world and I think the reason the waiting area was so empty was an active effort to space appointment times to ensure social distancing. The medical staff called me back very quickly after my arrival and I didn't have mountains of cumbersome paper work they had taken care of everything. Dr. Carlos was great! He identified the problem with my tooth that required a filing and got to work right away. His Novocain injections were painless. My tooth was fixed in no time with no complications. Dr. Carlos worked very efficiently and put me at ease with his fun at ease style. At check out they already adjusted my insurance and I only had to pay $65. They also seamlessly scheduled my next cleaning right then and there. Thank you Dr. Carlos for fixing my hurt tooth and gums--I definitely recommend this practice.

We moved to the area over the summer and that means, I need a new dentist. This practice came…read morehighly recommended by 2 friends, so I decided to give them a try. Well, when I first called the office to make an appointment, Pam, the lady who answered the phone was so helpful. I had some issues that I need to be seen for, so she made sure to take down on my info and look up my insurance to tell me what would be covered and what would not be. Initially, she only had appointments over a month out, but you can ask them to be put on the cancellation wait list and they will call you. That's exactly what happened to me. I had booked the first available appointment that she had, but she called me a few hours later and had a cancellation the next day! The practice is in a lot with a few other buildings with various medical practices and businesses. Parking - They have a lot. Plenty of parking. Vibe - The practice is in a stand alone, 1 story building, almost like a little house, typical of the ones you see all over Richmond Hill. The reception window is to your left and there is quite a large waiting area. Very bright and clean. Service - I got my cleaning done with Donna. What a sweet lady. Soft spoken, but made me feel really comfortable. She did a great job with my teeth, nothing hurt so I guess that's always a win?! Dr. Dority came to inspect at the end, and he was very nice. Had a souther accent that I am still trying to get used to around these part! LOL. He listened to my concerns and gave me all the referrals that I needed. First visit was a success and if anything changes, well, I'll update accordingly in 6 months! I definitely have my next appointment booked!

Never Answer there phones, website says there open , come to find out they are closed for some…read morestaff thing... seriously update your site the... horrible customer service.. I will be looking for a new dentist

Dr. Trout is the most thorough dentist I've ever been to. Great communicator, explains in detail,…read morefriendly. Very professional. I feel very confident in his ability. Bonus: The office staff is the nicest and friendliest I've ever had in any medical group. My dental hygienist at Dr. Trout's office is excellent, too.

had my teeth cleaning done yesterday, and it was fantastic my dental assistant was extremely…read moreprofessional and courteous. Dr Kline came in after and checked my teeth, no cavities were discovered. the office atmosphere is always pleasent at this location.

Poor customer service. Booked the cleaning in December. Arrived today and they changed my…read moreappointment to next week. Explained I needed to take off work reply was nothing can be done but cancel the appointment for next week.

Care is great... business practices not so much. Nothing but billing issues with them -…read moremissappropriation of funds, lack of claims... a total mess in thier business office.

Consumer Warning: Poor Billing Practices and Communication…read more I strongly advise seeking dental care elsewhere. In my experience, this office appears more focused on collecting money than providing quality care or transparent billing. This has happened to me twice now: I made payments at the time of service, only to be notified a year later of an outstanding balance--now inflated with late fees. In the first instance, the balance was communicated to my husband instead of me. Most recently, I had informed the office multiple times that I was no longer a patient. Despite updating my address, they failed to enter it correctly into their system. For over a year, they claimed to have sent me letters--none of which I received, presumably because they were returned to sender. They also claimed to have sent texts, which I never received. I only became aware of the issue after receiving an email. When I finally called, the representative I initially spoke to was helpful, but the office manager offered very little resolution--waiving only $90 of nearly $300 in fees. This feels unreasonable, especially given that I would have addressed the balance promptly had I been properly notified. Now, I am left dealing with this unnecessarily stressful situation while caring for a newborn. In addition to these billing concerns, I have spent significant money at this office--only for my current dentist to repair and correct multiple issues with their previous work. In my opinion, these are deeply concerning practices. I recommend seeking care from more transparent providers--such as Aspen Dental or other reputable offices.

I can definitely say I've never been scared of the dentist with this office! I have been going to…read morethis office since I was five years old and now I'm almost 20! Every single time, they've always provided a warm welcoming atmosphere, great service, and advice. They truly do care for their patients and I can say I've always left satisfied and more sure of my dental care. Thank you, Dr.Highsmith and your wonderful team!

The dentist is great, but the front office & billing/office manager is horrible. He is rude & very…read moreunprofessional. Keep an eye on your bill.

My family and I have been going to Ford Avenue Family Dentistry for many years - since Dr…read more Copenhaver. We have never received anything but the best of care. We are treated like family by everyone.

I had to switch dentist offices recently so this was my first visit to Ford Avenue Family…read moreDentistry. From the moment I walked in the door and was greeted immediately by Kiki who was wonderful, kind and inviting. To meeting Mataya who gave me the best dental cleaning experience (even with X-rays). I appreciated how she explained everything she was doing and kept checking to make sure I was comfortable and not experiencing any pain. She was absolutely AWESOME! Then I was introduced to my new dentist, Dr.Patel. Dr. Patel took time to look everything over and further explain what she saw on the X-rays along with giving me a plan for my follow up appointments. From start to finish, everyone was professional, kind, thoughtful and thorough. Great experience all around snd stellar customer service. I would highly recommend.

The staff is super friendly and having Dr.Jackson sing while working on my mouth was priceless. I…read morelove the energy of the staff. Had one hiccup that was addressed and corrected immediately. Clear communication with billing. Happy I found them

Having problems with a dental crown and tried to make an appointment. I called over and over and…read moreover again during business hours and no one ever answered. Recording said to leave a message, but then you get an error and you are unable to leave a message. Finally, after several hours of attempts someone answered and said the first available appointment was over a week away. Nope. Not waiting over a week to be seen for a loose crown and tooth pain.

I've been a patient at Flawless for about 5 years now! I started after things started opening up…read moreafter COVID. I had to have a deep cleaning. The hygienist at the time Carrie throughly explained the purpose of the deep cleaning, inflammation, bone loss. Etc As someone that always gets cleanings and having what I thought was a good at home routine I was a bit overwhelmed but Carrie and Dr. Patel assured me that I could get my tissue healthy again! First the right side then a few weeks later the left side. They increased my visits to every three months and gave me a at home regimen to follow! Since then I've been able to scale back to normal! I've never had a bad experience! The team is always friendly, welcoming & kind throughout the visit! If you're looking for a dentist go see Dr. Patel!

I've been going here for 3 years and have had great experiences...until today. Routine cleaning,…read morebut right off the bat it was terrible. The hygienist had ZERO personality, smashed my lips between my teeth and her instruments, paid no attention to the skin around my teeth....this was giving me flashbacks of my childhood dentist. It hurt like hell. I was ready to get up and walk out, but I stuck it out. The X-ray process was painful and apparently not good for the doctor either... Had to retake several... This is why people skip the dentist.... I personally hate going, but I love Dr. Patel and 99% of her staff.... But one bad apple will spoil it for me. Next cleaning is in 4 months... Can I request to NOT get this person?

They have a really great staff! Danielle at the checkin desk, Angel, the dental assistant and Bri…read moreat checkout are all top notch - friendly and helpful. And Dr Lindsey is very thorough and explains the procedure and options very well.

Kesey Danielle and Stacie are awesome. The biggest reason I chose them to do all of my surgical…read moredental work. It's because they're very professional and they talk you through every step of the way great atmosphere and everyone in the office is in good spirits. I highly recommend them if you're needing some dental work done.