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    David L. Roque, MD

    4.0 (1 review)

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    21 years ago

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    NorthShore Medical Group - It's sad this sign has to exist

    NorthShore Medical Group

    2.6(26 reviews)
    1.0 mi

    I hover giving then 3 and 4 stars. Mostly the lower score reflects the long waits (for…read moreappointments) and rude receptionists. I've usually average what seemed like eternity waiting to see the doctor, which turns to be like north of 45 minutes. Today I was lucky a I had an appointment in the morning. But once you get past the two biggest obstacles, the nurses usually are very nice and the doctors are capable and efficient. I've seen two doctors here and both have been very good ones, they understand the issue right away and can come up with a solution pretty quickly. I keep coming here because of the good reputation of north shore and how try are affiliated with U of C. But I hate dealing with the receptionists in the front and hate waiting way past my appointment time. If they could only train the front office better and emphasizing with us, it would go a long way.

    I have been seeing Dr. Chan every years for the past 5 years. It's just annual wellness which is…read morefree with my insurance. I have never been charged before. This year 2025, Dr. Chan retired a week after seeing me. It was just a regular wellness going through my blood test results like before. 2 weeks later, I got a bill for medical visit. It's $600+ which I am responsible for $280+ after insurance discount. I called Northshore Medical to dispute the charge. They replied nothing but it's a medical visit because that is what in their computer. They changed the visit from wellness to medical after the doctor retired. Northshore medical group makes profit this way. I will stay away from this group.

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    David L. Roque, MD - physicians - Updated May 2026

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