First Hingis first, I want to stress that if their jeweler hadn't have done such shotty work I…read moreprobably would have continued to patronize this business. So I guess thank you shitty overpriced jeweler because now I know myself and my husband have been getting ripped off since at least December 2019 probably longer considering we have been regular customers since they opened the doors. Hubby purchased my engagement ring December 2019and gave it to me almost immediatel. We were married on7/13/20. Thanks to Covid it was tricky to get into a jeweler since they were a non-essential business. So we decided for the time being we would get a cheap band from Walmart and then upgrade when things went back to "normal"... Christmas 2020 we went to Toledo gold to get a wrap so I could solder my rings together . so we went paid a little more than $500 for the wrap whole it was being soldered together I asked them to fix the prongs on the center stone because they weee catching on EVERYTHING! I was terrified I would lose my center stone Eventually. And the rings needed sized. Well from that repair forward it's been a literal SHIT SHOW!! so on top of the wrap cost we had to pay for the prong repair and the soldering which was $150 GREAT!! The next Christmas comes (2021) we took it to be dipped and just maintain it so nothing end up falling off and the prongs were catching again. another $120 plus that year I bought my husband a charm for his chain which was $100. Finally I decided that I wasn't gonna keep taking it to get dipped once a year and maintain it. They don't even offer a warranty (which there should be a warranty automatically on the labor at very least!!! The last week on June 2024 I needed to get it shiny again because we had a wedding to go to... We dropped it off on a Wednesday. We didn't get a "quote" on the work it needed until the following g Monday. I told him to Hold off because I needed it for the event because he said it would take 1-2 weeks.... Which is ABSOLUTELY RIDICULOUS!!! He then says he may have a rush opening available which he did and wouldn't ya know it was ready the next day!!!!It just so happened to be the 3rd of July and Ross informed me they were closing early in the voicemail. I had to wait for my husband to get home from work because my car was in the shop. I got there 9mins before his closing he was still in the parking lot (he claims it's his business) but said he couldn't open back up to give me my ring I would have to return on Friday.... My husband picked it up on his way home I immediately noticed the prong looked funny and the diamond looked slanted at an angle and now there was a mysterious bump on the side of the ring that was not there before and if it was it was unnoticeable because I am the kind of person that would have rubbed my finger raw on the bump because it would have drove me crazy!!! I wore it to the wedding that night and could not stop rubbing my finger on the bump. I have wore this ring every day since I have gotten it except when it is being repaired. I LOVE my ring!!! I took it off so fast when I got home and first thing Monday morning it was back to Ross. He immediately gave me side eye and made me feel like I was being pick. And even said that I am trying to wear a lace wedding dress like a pair of blue jeans. But funny thing is I am a driver!! Not a whole lot of manual labor going on driving!!! I remove it when I'm cleaning doing my hair crafting or whatever else I decide to put my hands in or on. I am not beating it to death nor am I having multiple people doing repairs on it!! The engagement ring was purchased there, my wedding band and each and every single repair... I thought loyalty was important especially with a jeweler. My ring sin their store from Monday July 8th until Tuesday July 16th when I got the call to come get it I was basically told I was S.O.l even asked by Ross "what would you like us to do?" Idk ROSS MAYBE RETURN MY RING HOW IT WAS GIVEN TO YOU WITH THE REPAIRS I PAID FOR!!! Then was told that I have 2 options At which time I abruptly informed him that he was NOT gonna be giving me any options and they are actually unlimited because I was taking it right now to a real jeweler as I was walking out the door he yells to me if I do that I will loose the stone... Well ROSS... $70 later and another week without my ring and it's fixed with all the stones intact!!!! TODAY IS A GREAT DAY TO LEARN A GREAT LESSON... YOUR NOT ALWAYS RIGBT AND YOUR WAY ISNT THE ONLY WAY... I always try to put myself in the consume's shoe and empathize with their feelings and really ask myself. How would I feel in this situation and how can they make it better? Ross doesn't do that. EVER!!!

Highly recommend Toledo Gold Exchange. Excellent service!…read more Good selections! Ross is extremely knowledgeable, kind and did not rush us through our jewelry purchase. We will definitely be returning! Ann

Nick did a great job buying my silver coin collection worth about $20K…read more Since there were so many coins he recommended me leaving the collection with him over the weekend so he could inventory it. I went back into his shop on Monday and he explained what the coins were worth (at market rate). He was also very upfront and transparent on his fees (which ended up being around 10%). Everything seemed reasonable so I proceeded forward. He wrote me a check and kept the silver and the transaction was complete. It couldn't have been any easier. His shop was modern, clean and well organized. He was professional and polite through the entire process. In all a very positive experience and I recommend his service. Thank you Nick for making it easy and painless!

Nick was incredibly helpful and went above and beyond to give me the best value for my silver coins!read more

Great customer service. John is very knowledgeable and friendly. If you are looking to sell your…read moreold coins or add to your collection, I highly recommend stopping in.

I brought in a few coins hoping to get a little information and possibly get a few looked at to…read moresell. The man at the counter didn't even bother opening my bag to look at my coins. He simply said they weren't worth anything, not even knowing what they were. Why would you call it "Monroe Coin" if you don't even attempt to take a quick look at a few coins? Very discouraging.

Customer Service is great. They were very helpful and fixed my husband's watch. Many other shops…read moredon't bother with repairs.

I love my engagement ring ... Nina worked with us perfectly! Go see Nina! I trust the quality and…read moreprice.

There is plenty or room for parking with a short walk to the entrance. The lobby is large and…read moreinviting. This is a family run business and the family is very kind, informative and helpful. The office is clean. The prices are more than fair; I traded in my silver for melt and was very pleased with my outcome. This is not a typical coin collector shop. They buy/sell silver & gold and other precious metals. I will return.

Came here, not expecting to sell but to see/hear their offer based on several referrals. Thought to…read moreget a second appraisal but after talking with Chad(owner) I truly felt it was a decent offer and went with it. Glad I did and will be going back as the price has gone up a lot since earlier this year.

It has a sign that states they are closed due to Covid, so 2020!…read more I wish business owner could up date yelp hours of business!

Wow, I was shocked with what Michael's gave me for my gold. I shopped around and his initial offer…read morewas twice what the other places were paying. Very happy with the service, very professional. I didn't have anything special, but he checked the price of gold and based his price off that. He told me gold was up a lot that day and that's how he payed me. The other places just checked a sheet on what they were paying, who knows how old that was!

To their credit, the business was friendly, upfront and honest throughout the entire encounter…read more I'm writing this more as a heads up to people who, similar to me, are not at all experienced in selling gold or silver. I was able to watch the gentleman who helped me weigh what I brought in, he showed me the entire calculation of what they were offering, including the rates. This was refreshing as some other store hid their scales and were shady about the numbers they relayed to me. My one recommendation coming out of this is to get multiple offers for what you are selling. I'm not naming names of any competitors or anything like that in this review, you have to do your own due dillegence and drive around a bit when you sell. I'm sure there are many other factors including recent purchases, refiner's cuts, etc. for each store to consider when they make an offer. I will say that for silver, at the time of my visit, this store was not offering a competitive rate compared to every other store that I visited. This may change from time to time due to the factors I listed above (and others), but at the time of my visit, it simply was not close to market rate. I will still give the store a 5 star rating, particularly for their honesty. I'm putting it out there yet again for inexperienced sellers who are going through an estate similar to myself, take the time to GET MULTIPLE OFFERS from different stores. The final price I sold my items for was significantly higher than what I was offered here. Having said all of that, I would not hesitate to return to this store in the future. The most professional and nicest people I met on my journey to sell.

Excellent business! Answered all my questions over the phone, I was in and out in under 10 minutes…read more They got straight to business, made the process quick and easy, and treated me fairly. I'll definitely be coming back soon. Highly recommend! Thanks again!

drove out there to sell silver coins that i had a sold to their online store…read more As soon as I walked in he said I cant buy that stuff because we're going on vacation. The woman there clearly remembered my order as I spoke to her less than 24 hrs eariler. I showed him the online sale information and he told me he couldn't pay that. he was clearly irritated . I took time out of my day to drive out there . Never again will I use this shop as they dont honor their sales agreement.

Staff is jaded and rude for no reason, shit prices, wont be going back. Found other better shops,…read morenot bs'ing

My extended family has been McGivern customers for many years. Michael and his staff are always…read morehelpful and his goldsmith is excellent. Even now, though I only visit the area occasionally, I've bought jewelry here, repaired jewelry, modified jewelry, have had jewelry custom-made, and they are always easy to work with and very professional. I'm always happy with the outcome and quality and that's rare these days. Highly recommend!!

just now New I have…read morevery little experience with jewelry stores, so I was incredibly anxious when I went to McGivern to have my engagement ring resized and to get some inherited jewelry appraised. When I walked into McGivern, I was immediately greeted and treated so kindly. Staff went the extra mile to help me and explain the timing, cost and options. My resizing and appraisals were completed in about 7 days which I thought was remarkable. My next trip in, I decided to resize a bracelet and reset a ring. Mike personally helped me and was incredibly helpful. Once my jewelry updates were complete- within the stated timeframe, by the way- I picked them up and I was absolutely floored at how beautifully they turned out. I would recommend McGivern to everyone and anyone and I plan to use them, exclusively, for any future jewelry needs.