The business owner, in fact, is a friendly and patient man. I was looking for a beginner acoustic…read moreguitar, and the business owner offered a good deal, and even gave an introductory beginner lesson. So, come with a good heart, and enjoy the music!

Run, don't walk, as far away as you can from this place. If you don't you will be the victim of a…read moreconcert you didn't sign up for, (just wanted to get an instrument fixed, as advertised and get out. I brought my own strings and the guy had no clue how to fix the instrument and wasted my time trying to. He then suggested I should learn guitar and wanted me to sign up for guitar lessons. No thanks, I'm good. He then rips out his guitar and starts playing "guess what song I'm playing" and when he forgets the lyrics, I supply them. What the fuck am I doing here? Did I sign up for an open mic show? Is this guy tripping? As an added bonus, they ask all kinds of personal questions as you try to figure out your easiest escape. There is a guy out front that keeps on walking back and forth in front of the store. This is creepy. They push the guitar lessons again and find a way to insult me, maybe because I don't want to take his guitar lessons? Then he gives me his number so I can be sure to call to sign up for the lessons. With you? Are you out of your mind? Yes, you are out of your mind. And I know the safest thing for me to do with someone like that, is not to get angry, just humor him and GTF outta there asap. Longer than I thought it would take, but I'm still here living to tell the tale. And I won't be back.

Terrific work on a vintage French alto saxophone and tenor saxophone. They were fast, and their…read morerates were very reasonable. It was also helpful to be able to try out a case for the tenor in the shop and see that it was a good fit.

Great people. Was looking for some trumpet accessories. Amazing collection of antique instruments…read more Very accommodating.

I had my P bass redone. It was sent out to the luthier he recommended and redone top to bottom, and…read morenow plays like brand new. I found where I can take my bass now having had mediocre jobs done in the past.

Cool little shop... I took lessons here briefly, years ago, and thought Frank was a great guy. Was…read moreburning me cds to take home and practice with well before the technology was common/popular/easy. Haven't been there in years, but here's hoping it (and Frank) is still there and doing well.

Bought an item on ebay from them. When I started using the violin shoulder rest ,I had questions I…read morewanted to ask them about the purchase because it was constantly getting loose on one side and I just wanted to know their input about this and what I could do. I received NO Response at all even after 2 follow up emails. It is terrible to feel that a company just do not care about providing help/guidance once they feel the purchase had been completed.

Very educated and knowledgeable staff about all things Cello! They were very helpful with my…read morerental and I'm getting ready to make a Cello purchase. Just trying to decide if I want a three-quarter or a 7/8 ladies cello size.

if you are looking for great service, good prices and classic folk instruments, look no further.read more

My guitar duet partner and I purchased 5 acoustics from these guys throughout the 90s. We also both…read moreplayed classical guitar guitars and are serious players. We went in there the last time to check out classical guitar and we're treated so rudely we never went back. I was astonished And I should say every time that I bought a guitar there I felt uncomfortable. but at the time they were really the only game in town for Taylor guitars. I don't know if it's changed, but I heard that the guy that used to work at the front is part of ownership so I'm not sure anything's changed. The individual was not particularly friendly. I felt sorry for him in a way - kind of a dour dude. I hope for new folks going there it has warmed up a bit. i'm a southern boy and not originally from Massachusetts but it get kind of cold up here if you know what I mean.

1. Illegal bait and switch 2. Complete incompetence…read more3. Unhinged rude attitude 1. Illegal bait and switch - I called and asked if I could bring a guitar for assessment. Guy on phone said I could bring in and they'd assess for free. After five minutes of my free assessment, the lady tried to charge me for it. The guy then changed his story and said he actually meant that they would assess it for free only if I dropped it off but not dropped by with it (which doesn't make much sense if you think about it) 2. Complete incompetence - A) I told her that the guitar frets were out of tune. She denied it and said nothing was wrong with the guitar. B) I told her I wanted to action lowered. She said it was impossible to lower it anymore without causing buzzing. C) I told her something was rattling when I played the open G string. She said it could be anything causing it, even a loose truss rod So I took it to Stubblebine lutherie. Without even playing it, he inspected everything about the guitar - he listed exactly what was causing it to be out of tune (mainly the nut grooves), exactly how the action could easily be lowered without causing buzzing (he said the action was actually pretty high), and exactly what was causing the rattling (loose tuner component), and offered to fix everything for 100 dollars 3. Unhinged attitude - She started making fun of me for the questions I was asking. When I handed her the tuner, a rubber piece fell off, and she blamed me for breaking it to her coworker. When I pointed out that some of the frets we're out of tune, she blamed it on how I tuned it. When I clarified that I was told on the phone that the assessment would be free, she started to try to guilt me into paying and trying to get me to tell her how much money I made in my job. When I eventually did offer money because I felt bad, she made fun of me again

During a recent visit to get my daughter's clarinet repaired, I encountered mean spiritedness and…read morehovering, (by two different people but still...)! The middle-aged woman who initially greeted me and looked at my instrument was helpful and kind but not as knowledgeable as the second, older woman who was clearly running the show and ended up helping me. A third and younger woman stood so close to me until she was sure I was acknowledged by the middle-aged woman, if we weren't wearing masks, I'm sure I would've felt her breath on the back of my neck. The initial impression was enough to make me want to leave and not return, but my daughter really needed a clarinet and time was not on my side. So I swallowed hard and tried to make the best of things by staying engaged in conversation with the kinder middle-aged woman.I made it through the ordeal and decided to vocalize my disappointment here because while I don't know the first thing about instruments, I do know good service, and I did not experience that here. So, despite the fact that I ended up getting a loaner from Wood & Strings, as my kid's clarinet was busted, I can't in good conscience recommend this place because the service was subpar. It's unfortunate too, because the shop is so close and my kids are really getting into instruments that I see myself investing lots of money. But the woman was just so snotty and condescending, (of course in a "no disrespect intended" sort of way), if I don't have a better experience upon returning the loaner, they're going to lose a good customer because I won't be going back. Even if the prices are good, it's just not worth the hassle!

The best Organ restorer/builder in the Nation. Many have learned from him, and gone on to be…read more"successful", but there is only one Nelson Barden. Museum quality pipe organ restoration. Not a turn and burn operation that so many have become...

amazing selection of pedals, guitars, basses, amps, general equipment and more…read more staff know their stuff and are more than willing to help you out. everything is reasonably priced but they need to make a living will be my go to music store for the foreseeable future

You folks are as kind as kind can be. You reunited me with my beloved guitar! AND you were very…read morehelpful in terms of cables, picks, AND most importantly, a used distortion pedal. A bit of, more than obvious, info- hey bozo, don't leave your guitar in your car! I'm extremely thankful, the other Mark White

Bob O. rebuilt an old Bach 42B back in the early 80's for me, and the horn is still the best!!read more

Jim services my 1966 Reynolds Contempora bass trombone, taking a ent out of the bell and removing…read morethe double trigger valve mechanism - replacing with an ergonomically comfortable pair of paddles. Spectacular work!

I am new with this firm and had two Dbx units repaired to my satisfaction in a prompt and courteous…read moremanner. Both units work ok over a month later. A bit hard to find this place and tiny shop that you cannot enter. He seems to repair things like guitar amps too, besides consumer electronics. Could use an updated website to explain his services better. Dave M.

This dude is phenomenal as he is friendly, accommodating, and offers fair pricing. He fixed my…read moreMesa Boogie Tremoverb and it now sounds brand new ! Definitely recommend his business to anyone looking to repair amps.