It's a pretty nice place and everyone seems to be fairly professional. You'll also find a lot of…read morefamily reunions going on in the waiting room. I get that, but it's not always the best for everyone else. Let's all try to be considerate. If you have any idea that you might get hungry or thirsty bring something with you because the vending machines will completely eat you up unless you use cash. I wasn't the patient there, but the person that was, was very happy with the experience and the results.

The physicians and nurses are so kind and actually sat down and listened to my concerns, which is…read morerare in a medical setting these days!

very successful surgery, follow up and care by Dr Li and staff. she is excellent surgeon. she made…read moreme feel comfortable and confident from first visit to dismissal!!! she answered all my questions, and abkr to contact easily. she is very informed and performed my surgery with complete care and concern! she made me feel important as a patient. also all my contact with the center from phone calls to visits were quick and friendly

The Dr was great. Having said that, the staff is unprofessional and does not care about the patient…read morein any way shape or form. The continue to restate information like robots. I called to give new insurance information a month before surgury & was told they didn't need it, they will call to verify the morning of surgery (which I thought was odd bc it means additional paperwork that could have been taken care of prior to surgery day). Day of surgery we were told our insurance office was not open yet so it was either pay or the surgery won't happen. I was shocked & angry to say the least. Laziness & unprofessionalism makes for a negative review.

The surgeon is so nice, professional, and truly cares for his patients, but he has the worst front…read moredesk staff ever, especially his office manager! They are incredibly rude. One said she was putting me on hold, then hung up on me and never called me back. I was laughed at, LITERALLY laughed at, when I asked for a doctor's note for work because I can't open my mouth and I talk on the phone for a living. I explained that I talk on the phone 10 hours a day, and the office manager's reply was, "I can understand you perfectly", implying I didn't need a doctor's note. She completely disregarded the excruciating pain I was in, and that talking exacerbated the problem. I would not recommend this office. I've been there multiple times, so I've had to interact with the front desk staff and office manager many times, but they have been nothing but rude and unhelpful. The surgeon and his assistants were wonderful, but the office manager has awful customer service.