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    Dave Zheng

    5.0 (1 review)
    Closed 9:00 am - 7:00 pm

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    4 months ago

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    Frankford Tax Professionals

    Frankford Tax Professionals

    (30 reviews)

    Fishtown

    While I initialy had positive experiences here, my tax returns over the last two (2022/2023) years…read morecontained significant (and basic) errors, leading to thousands of dollars in back taxes, interest and penalty fees. It's been very disappointing and expensive and I wasn't offered a refund and had to follow up several times to even get it resolved. There's definitely been a change here and my advice if you're looking for peace of mind when completing your taxes, is either to do them yourself or look elsewhere.

    After two years of terrific service, the 2023 tax filing season was a very different, and…read moreunpleasant, experience. We returned all of our documents well ahead of their early-March deadline and, after I prodded them for confirmation of receipt, we heard nothing else. Several days before tax deadline, they sent a mass email to all clients suggesting that if we hadn't heard from them yet, they would file an extension. I reached out by email and phone--several times--the weeks before and following April 15, with no response or even confirmation of receipt of my communications. At that point, we had no confirmation that our tax documents were actually in their queue or that an extension had definitely been filed on our behalf. Frankford responded (via email) many days later and, while they acknowledged that this was a difficult year for them, they provided little to no proactive explanation of our taxes, nor did they review any of the returns with us. A week ago, we received a letter from the IRS that our taxes had been filed incorrectly. We understand that accountants make errors, however, despite reaching out to Frankford about the error, we have yet to hear back to understand what happened. It seems their lack of communication is not limited to the weeks around tax filing deadline. We will be looking for another tax professional next year, and would encourage others to approach Frankford with caution.

    Sara Sam, CPA - Accounting

    Sara Sam, CPA

    (10 reviews)

    Fishtown

    I rarely give feed back for services that are not up to par, but I am reporting this accountant in…read morehopes to prevent someone else from making the same mistake when choosing the services of someone with very few references. Definitely not a good sign. My husband is self employed and contacted Ms. Sam to help with our business and personal tax preparations. Ms. Sam was responsive to us initially, and as time passed we have yet to hear back from her. We have real concerns with this company and started calling and leaving her messages along with emails to find out where we were at with our taxes. In the beginning we gave Ms. Sam the benefit of the doubt because it was tax season, and one would only assume that any accountant worth their salt would be extremely busy at this tme of the year, right?! Our patience began waring, and as time has passed (Months) we continue to call and leave messages asking her to please contact us. It has been months since our last conversation with Ms. Sam, thus leaving us in a precarious situation with our tax filing. She has all of our financial information which is not cool at all and leaves me contemplating our next step ... This has been the worst experience with someone who has just completely ghosted us for no apparent reason whatsoever ?! Not to mention, her unprofessionalism at it's worst when her business success solely relies on satisfied paying customers, not to mention her reputation as well! If anyone out there has had a similar situation with Ms. Sam, or if someone has retained her services very recently or even knows how to reach her ... please post it. As I review the five other posted comments and see the dates of review ... I have only myself to blame. Lesson learned!

    The best in the business!! She is smart and quick to respond to a question. Thank you Sara!read more

    Dave Zheng - taxservices - Updated May 2026

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