I AM OFFICIALLY A HOME OWNER!! Woohoo!!…read more If you own a house, than you already know how stressful the process is. BUT Tong made the process so much easier, always answering my questions and researched my concerns. Thank you Tong for your knowledge, your patience and your advice. I am super appreciative of how Tong educated me on the housing market. He was never a pushy sales agent, he showed me houses and the one thing he said, "don't look for a deal, buy a house you love" and that's what I did with Tong's help! Not only does Tong know so much about the housing market, he is personable and honest. I couldn't be more happier with my "home, sweet home" Thank you Tong and Lyon Real Estate!

My uncle Rod Bouvia, an agent of Lyon, is the reason we went here. It was a huge mistake. Our first…read moreconsideration he wanted us to complete an offer on a home we liked, because of the school district for our kid. When we found out the home was incorrectly listed online and not part of the desired district he wanted us to continue on in the hope we get in from the wait list, 3 years from now. The next home was listed at 40k above our acceptable limit. When we submitted our offer at a lower amount the seller counter was only 5k less than asking. Rod's response was to consider moving fwd but never helped us to make a counter despite knowing our max limit. Our final choice was met with all kinds of issues. The highlights involved going AWOL on our communications for 2 weeks after our offer was accepted. Not to mention we did our own counter negotiation because he suggested we dont do a home inspection and accept as-is. When the inspection time came he failed to get the inspector access and rescheduled it for 4 days later without telling us, just a few days before our acceptance deadline. By the time we recieved our inspection results we had less than 24 hours to review and accept the home, Fyi, we were out of state on vacation. Due to the lack of communication we never received enough time to follow through with additional inspections, nor advised we could request extensions. Needless to say the concerns in the inspection turned out to be large issues, like plumbing. I believe we uncovered several thousand dollars worth of issues after the fact that should have been negotiated, should we had a proper agent. To sum up, Rod's concern was his own money, as all he ever did was want us to close. He couldnt even use his own office software properly causing DOZENS of revisions. He even backed out of the deal we made, before seeing any houses, to return some of his closing funds. He lied about not agreeing to it and he was shown several emails indicating he greed. His response was to lie about a made up phone call saying my wife decided to give back the funds just days before our closing. Rod also reached out to our lendor during the closing process and made a lengthy defamatory statement about my wife. Luckily it was shared with us. It's as if Rod was trying to sabotage our loan because we didnt use his guy, who was much higher in points. Rod's boss, Gary Bradley, response was a course of several weeks worth of meetings with Rod pleading to return the money he agreed to. His boss also acknowledged several grave errors and issues with performance. However, since the closing occurred and he received his share, Lyon claims they could no longer enforce anything, other than ask he return the agreed funds. Gary has given me the impression only suing Lyon will get me what we deserve back.

Ben Bondaruk is very unprofessional. He prematurely opened escrowed on the initial offer without…read moreall counters going through with us. Then he provided us with inaccurate documents placing seller's name in the area that the buyers' name were suppose to be. There was a delay in the process since our agent kept asking Ben for the amended documents with the appropriate names. He proceeded to ignore messages and then came back with, "why are you delaying on your end, now we're entertaining other offers." He did not amend the documents with the right legal names (was so unprofessional and attempted to break our contract). The beginning was just the tip of the major struggles we faced during the process. His lack of communication, disrespect and unprofessional traits made the process arduous. My husband and I loved the property and we had no choice to deal with the seller's choice of agent-Ben. I DO NOT recommend Ben as anyone's agent, save yourself the unnecessary stress. Now we currently own the property and Ben is not responding to any of our concerns regarding getting our keys for our home! In addition he has left his "for sale" sign up and has not removed any of the lock boxes or taken down our posting (basic jobs he is responsible for as the seller's agent). Ben seems to treat the process with any lack of customer service skills. We have attempted to contact him through all possible routes and now are forced to file a compliant with hybrid brokers realty-Sacramento. I would give him zero stars if possible.

I had never met John Lauer prior to him being randomly assigned to my initial tour request. Random…read morethough this assignment may have been, I really lucked out. It is hard to imagine a better agent. One expects basic things like professionalism and honesty from real estate agents, but John Lauer is really in a class all his own in this regard. I have been party to several real-estate transactions over the years, and I am well-aware of the many subtle ways that typical agents shape what they say toward the end of closing a deal. That is how they make their living, after all. Most are basically honest, and will give you a straight answer if you know what questions to ask. But John stands out, in that he genuinely acted in MY interest every step of the way. There is a distinction between "working to close a deal" and "acting strictly in the client's best interest." Most agents I have worked with try to balance both, but tend to lean a bit toward the former. John Lauer stands squarely in the "client's interest" territory, and that is extremely important in my view. Equally important is that he worked very hard for me, even though my purchase was not a high-end property. A tangible example: I purchased in a very tight market, with exceedingly low inventory of suitable properties. At his own initiative, John took the step of directly contacting a LARGE number of owners in the area, on a "cold mailing" basis, on my behalf. It was through this mechanism that the place I ultimately purchased was found. Had it not been for John's initiative, I would have been out of luck. You want to work with this agent! Finally, I'll mention that John didn't even mention that I would be getting this review to complete, much less try to influence my review. Mark Rashid

There are certain times in a person's life events that needs to be shared. My Fiancé' and I have…read morebeen renting a wonderful duplex for the past 6 years from green Isle properties, and it was time this year to move forward with our lives together and purchase a new Home. The process really made us nervous as we were very happy, and were well taken care of by Mike at Green isle properties at our little 3 bed 2 bath duplex. mike immediately set us at ease and with a understanding hand, led us in the right direction, His attention to our needs was AWESOME!!! meaning the more houses we sent him and looked at , he was able to paint a picture of our dream house witch he presented every single weekend rain or shine, super bowl or no super bowl, sick or not sick. We are now in our home, we couldn't be happier, I have to say to have a property Mng/ Realtor like Mike was a Blessing, he put us & our needs at top priority.

Michael Reilly did an amazing job helping me with my home purchase. He took the time to understand…read moremy needs, and spent days researching available properties and taking me to see houses. He provided great advice to me during and even after the purchase. He also connected me with his trusted network of contractors and service providers, who have been incredible. I recommend Mike without reservation!

Experience with David is not positive. He holds on pest reports, roof reports, inspection reports…read moreand does not communicate that information to all parties. He also does not communicate information via realtor to realtor regarding property visits, inspections etc. Please be aware.

Visited Amen Reality for some help with personal home searching. Great space. Great service. Great…read morecommunity. Amen Realty is the real deal. AMEN

I bought a home with Jordan and will be in mediation/litigation with seller. Probably shouldn't…read morehave done business with Sac Platinum again as we have a seller refusing to release our deposit and Jordan and Mark have gone silent.

Mark was very professional and is definitely the man to go when you are ready to sell or buy your…read morehouse! Mark was able to get our house on the market quickly and guided us throughout the entire process. his outstanding work left us stress-free. I cannot recommend Mark and Sac Platinum Realty enough. Thank You! Roger Toney

Automated calls to my cell phone? About a house I sold some time ago? Tom should, in my view, not…read morepermit his good name and apparently recorded voice to be used to robocall private cell phone numbers. I would suggest not using someone who cannot earn business by reputation. Robocalls are a particularly impressive low.

We had a wonderful experience with John Kellogg in the selling of our home in El Dorado County. He…read morewas always available whenever we needed to communicate with him, and went above and beyond any expectations we may have had. John is very professional, responsible, and excellent at his job as a real estate agent. We will definitely be asking John to represent us in the purchasing of our next home!

I had the same experience as another reviewer. I went to see a duplex for rent only to be told that…read morethe one we looked at was already rented out. That a duplex across the way was the one available, and how they all looked the same on the inside. I text this business and inquired about a few things only to be told that they couldn't answer my questions until they saw my credit report. So I paid the $40. I was anxious so about 4 days later I text asking when I'd hear back. Within 5 minutes I got a response thru the app I used to apply... saying I got denied. So I text the business asking why. No response. I called. No response. I text 1-2 more times, called 1-2 more times... left messages. Nothing. It would have been nice to know the reason for the denial. So that way I could explain something or know what to work on. This is the kind of company that makes me feel like they just wanted my money. Rent is crazy high and paying $40 to get denied without any answer is ridiculous. So NO, I would never in my life recommend this business to try and rent a home thru. Unless you love horrible customer service. p.s. I couldn't put zero stars, sadly. p.p.s. I just read more reviews and I think I absolutely dodged a bullet with this company.

Terrible company who cannot do their job unless the property owner is involved. I've tried…read morecommunicating with them several times about a ROACH PROBLEM and haven't been taken seriously. I have to constantly bombard Jared in order to get a response, let alone something accomplished. I've had flooding, pests, water sewage--you name it--and have had to handle most things by myself or literally made calls to the pest company by myself. What's the point of a property management company again??? I'm a tenant who goes out of their way to maintain the rental property even though it's not my responsibility. I genuinely care about the place I live in and take pride in making things nice and beautiful. I clean the backyard to make sure no pests are hiding, clean up trash from homeless people, etc. Jared half asses every single project he's involved in and if anything, creates more work for his tenants and his clients. SHAME ON YOU!! Responsiveness: 1/5 Not responsive. Has been unresponsive unless copying the property owner. Was asked to use their portal but never responds to tickets submitted--several complaints from several tenants who submitted requests for repairs but never contacted and they don't have the energy to fight and advocate for the repairs they need. I've resulted to texting him and eventually going above him to get the owner involved. Service: 1/5 Hires people under the table and not real professionals. Most work he's done has to be redone by actual professionals after the property owner gets involved. Has left holes in the wall of my apartment and work unfinished without coming back to complete the job or checking with vendors to make sure the work is complete--idk the whole point of his job?? Quality of Work: 0/5 Pictures speak for themselves.

I recently closed a transaction with Chris Cullen of Cullen Realty and it was a breeze! Chris was…read morepleasant & professional to work with, and he was able to get his seller's more than list price for the sale of their home. We closed in record time with happy parties on all sides, and Chris was instrumental to that end. I highly recommend him!

Nine months ago, I had my first baby. I am a full-time working mom, who travels about 40% of the…read moretime. I am detail oriented and am accustomed to controlling the logistics of, well, everything in which I am involved. Last fall, we decided to pursue purchasing a house, though the timing was awful. Our lease was going to be up in April and we needed to figure out quickly what we were going to do. I was traveling a TON with work, and was busy trying to figure out how to juggle a new baby at home and being on the road. Despite all of those stressors, we were committed to pursuing home ownership. Chris was invaluable. It is hard for me to relinquish control of anything that is important to me, but I was swamped with work and home and didn't really have a choice. Chris quickly proved he was up to the task and would look after the details and defend what was right for us. Not only did he remove almost all of the stress of the process, but he kept me constantly informed about what was happening and the next steps of the process (ah the peace of mind!) This to me was one of the most valuable aspects of having Chris be our Realtor. He would discuss with me the details of the situation, ask my thoughts and then give me his recommendations. It sounds so simple, but so many "professionals" do not follow through in all three areas. He became my point person communicator, running interference with the mortgage company, the sellers, the title company, all vendors involved, and even contractors for projects that were written into our purchase agreement. I knew that I could trust him to look after what we wanted, and keep me informed the entire time. In addition, he was a fantastic negotiator, always looking out for our best interests. He listened to what were priorities to us and would adjust accordingly. His timing and judgement of when to play the proper cards were uncanny. I felt that we were fully represented by someone who was treating all parties with ethical respect. We love our house and we do not feel traumatized from the purchasing process! For any future real estate transactions, as long as Chris is practicing Real Estate, we will always have him represent us. Thank you Chris for making the process of purchasing a house one that we felt fully informed about and that resolved into a successful, valuable home purchase.