I love my bike, and the general consensus is that Dave Kane Cycles love theirs too. My lovely bike had a puncture, so after looking online and seeing that this place did repairs I wheeled my two-wheeled baby down the road to get her fixed. When I went in, one of the guys was on the phone chatting about recent races and didn't so much as look up. Eventually someone else emerged from the back and I explained my predicament. He was less than impressed and didn't seem remotely keen to have a look, saying they didn't do that sort of thing. I gathered up all the charm I could, explaining their website said they did repairs, and he shuffled out the back to see if he had a tube for me.
My bike was not cheap, I use it all the time, but it has a basket on the front, gasp! The feeling I got from this place was that I wasn't a proper cyclist, nor was I about to spend three grand on a bike you can lift with one finger, so my business wasn't interesting. Reluctantly he fixed it, and I went back in to pay, where the other guy was still on the phone, and made no effort to finish his call even though the card machine wouldn't work until he did. Thirty quid down I left feeling I had been a chore, and having heard nothing but glowing reviews about the passion of the place I was somewhat disappointed. Maybe they just had a bad day, but I'll be hesitant to try them out again, sadly. read more