I ordered the "Be My Love Bouquet with Red Roses" for a special lady in my life for our first Valentines Day together, and had them delivered locally to her work as a surprise. They were priced around $63. The end product was essentially a cheap arrangement from the grocery store at best. The product description said the flowers would come in a red vase. They delivered the flowers in a clear one. Also, the arrangement looked very unprofessional, and had fern clippings drooping at the bottom. It looked tacky.
I called the store to see what happened, seeing as their website says they have a 100% satisfaction guarantee, and I clearly was not satisfied. I was very professional on the phone. I wanted them to know there was an issue, and see if we could remedy the situation. The lady at Daretta's did nothing to rectify the situation. A 100% satisfaction means you make your customers happy by guaranteeing the product you offer. I realize the substitution policy says they may substitute different flowers if the one's in the arrangement are out of stock. However, the fine print mentions nothing about changing vases, and does not state they will add in a random plant (fern) that droops and adds no value to the arrangement.
Summary: I recommend going with one of the other flower shops in town. As a last resort (because I prefer to support locally), go to one of the online flower retailers. This place was not up to par.
For the record, I would have left a positive review if the experience was indeed positive or even if they had tried to remedy the situation. read more
