We have had a horrible experience since receiving our photos. Her attitude and statements towards us have been cold, rude, dismissive and she has offered excuses that do not hold up. Since the wedding she responds selectively to emails and has refused to take any of my phone calls or call me back despite me specifically asking for a return call. Given the issues with her service and her inability to address them in a professional manner, I cannot warn you enough to stay away. At best she is unprofessional, unable to balance her artistry with providing a business service she contracted to provide. At worst she is a scam artist who will insult you and demand additional payment for the original service as she advertised. I've detailed the issues below.
The editing style is completely different from what she advertised and discussed with us. Our images are completely white washed, overexposed, and the images in the chapel are actually pink. This is not a slight difference in style. When we reached out to her to address the difference in style she responded by stating that we shouldn't have hired her if we didn't like her style and she was insulted. She offered to give us the un-edited images for an additional $3,000. After a week of me calling and emailing her and attaching photos from her website to compare to ours with no communication from her, she admitted through email "The images you sent over that were also mine for a comparison were from 2-3 years ago. My editing style is constantly evolving". Those photos from her website were only 6 months to one year old when we signed her contract and the most recent she had to show us.
We paid for a second photographer that could capture more candids for us (something that I included we wanted in my initial email to her and was discussed in our in-person meeting) and would be able to capture the groom and groomsmen getting ready. There are very few candid shots from the wedding. From the hour the second shooter was with the groomsmen getting ready, she provided 13 edited black and white photos, five of which are slightly different images of my husband tying his shoe. She said "I pulled the usable images to add to the gallery, and the black and white is a choice made by me due to lighting inconsistencies." Based on the lack of images that she is comfortable releasing because of their quality, the second shooter she provided seems to not be a professional and was unable to meet Danyelle's standards for a professional photo. She advertised and sold us on a professional shooter which she clearly did not provide. We do have one very nice, fully edited photo that was uploaded to our gallery and I'm sure the second shooter took it because it's of Danyelle blocking me and my husband. The fact this was included makes me think that she didn't look at each individual photo but instead took a group of photos and edited them with a preset filter.
She did not provide good directions. We have one large family photo with three people cut off and a wedding party photo with a huge propane tank in it. Of course, she'll remove the tank if we pay her more money. We would have been better to have a friend take these photos on one of our phones. Most anyone else would have told us to move closer together, move to another location (a dozen beautiful locations at our venue), or taken the shot from a different angle.
Several photos that had obvious red eye. Her contract does state the images will be "fully edited." he says that does not include red eye and she'll charge extra to remove.
There is one photo that we asked her to take of me, my husband, and my husband's uncle who is dying of cancer. She refused to provide it to us because it didn't meet her standards. We flat out begged her for it but she would not provide it until I contacted our wedding coordinator who sends Danyelle a lot of business (including ours).
After weeks of trying to get in touch with her, as well as reaching out to our wedding coordinator to see if she could get Danyelle to respond to us, she did email stating she was going to send us the full unedited images but she said not to use them on social media. That's ridiculous, it's our wedding and we wanted photos to share with family and friends on social media. I now have to pay for and learn Adobe lightroom to edit our images so we have what she originally advertised. Given how clear we were before we signed the contract and everything that she has told us since the wedding and being unable to provide what she advertised, I do not think she should have provided us with a contract to sign. read more
