I hired this business via Angi (formally Angie's List). They acted as the contractor in this…read moretransaction, with Refine Home Improvement as the sub contractor.
Ramon Manka, the "pro" that was sent, arrived in a small passenger car, rather than a truck or van. He was accompanied by Ruby, his assistant? girlfriend? Ramon quickly realized he forgot a tool and went home to get it. Meaning that he was, for all intents and purposes, late.
Once the job was underway, materials were needed, which was anticipated. I used Zelle to send money to Ramon's personal account and his professional account. Then, after about an hour, I had to go to the home improvement store myself because Ramon thought he didn't have enough money, and he didn't have room to transport the materials, since, again no truck or van. I paid out of pocket and Ramon never returned the money I had transferred to him.
At midnight, the job wasn't finished. The next day, Ramon sent an invoice for his extra time. I ignored the invoice, at the advice of Angi, which again, was the contractor. So Ramon picked up his stuff and left. The job was not only unfinished, but poorly done.
Ramon claimed that the job was taking longer than agreed to. This was true. It was agreed to for 3.5 hours, and it had been 7. Even subtracting an hour for shopping and an hour for added difficulty, Ramon still had been working for 90 minutes over what had been agreed upon, and still wasn't finished. And Angi still added $200 to the fee to cover the additional time.
All-in-all, 1 star. I would not hire again. And I am considering legal action to recover the money transferred to him, which was not used for supplies.
