I am a new patient to Dr. Munger. I am a "white-knuckle" patient, I leave my nails embedded in the arm rests of the examination chair. With that being said, I hadn't been to a dentist for almost 20 years. Because of some tooth pain I finally relented and made an appointment with another dentist. His office did xrays and looked at me and said "you need all your teeth pulled out." Well, I wasn't having any of that so I went on my way. I was referred to Dr. Munger by a client of mine and I made my appointment. His office did xrays and he examined me, telling me he could save all of my teeth if I wanted to do that. I was pretty thrilled with that assessment and now I am on my way to having my teeth restored like they should have been many years ago. Everyone in that office has been extremely kind to me, kind and professional. Dr. Munger was thorough and gave me different options for care. Laurie, who assisted Dr. Munger, made sure I was OK and assisted me since I am handicapped. Cindy, who cleaned my teeth, knew that I was a "white-knuckler" but was gentle, kept making sure I was not uncomfortable, and did a beautiful job. The women at the front desk are extremely pleasant and helpful.
I have read other reviews and see complaints about not getting phone reminders to suit that patient's demands. We are all adults and frankly we shouldn't have to be reminded when we have appointments. If they only call you the day before, not 2 or 3 days before as you wish, you should be happy. What other service, other than the medical profession, gives you reminders of your appointment? Another didn't like the billing process since her insurance wasn't accepted by the Dr.'s office. If it is an emergency you are going to pay whatever price you need to take care of the emergency, especially if a child is involved. And as a business owner, when I bill my clients I expect them to pay. Those payments keep my employees paid, rent and utilities paid, and everything else I need to run my small business. I am sorry your insurance didn't pay, but be thankful that someone was willing to stop what they were doing to go to the office on the weekend to help your child.
Sometimes when you step back from a situation and try to look at it with a different perspective, it all isn't as bad as you think. read more