There is only one review on here for this place and it is one star. If I had followed that one…read morereview I would have never experienced the quality of workmanship that was delivered with my Allen Edmunds leather shoes. These shoes are approximately 5 years old, and I wear them on all of my sales trips... which is a lot. So, the service is not as personable as I could envision but the workmanship is extremely good. And fair priced! I actually appreciate that the shop keeper refused to fix only one shoe when I originally arrived the week prior; noting that it wouldn't be fair to bill me so much and asking that I drop off both shoes so she could take the time necessary to revitalize the pair. I wish I had a before photo on my phone so you could see the difference. Let's just say I was considering buying a new pair. Now I don't have to. So my recommendation is to be extra patient. And give this place a chance for your finest leather shoes.

If I could give zero stars I think I would. Not only are the owners especially the lady that works…read moreat the customer service desk rude and not helpful, today she barely made any eye contact with me to acknowledge me at all. This is not the first time that this is happened for me this is about the third circumstance I thought each time I would give her another try maybe it was a bad day. I do not recommend anyone go to this location for this type of customer service and treatment. I plan on also making an official complaint to the head office for sure doctor

It doesn't get more quality Canadian than Roots! This store is a smaller store but still covers…read moremen, women and kids. There's currently a BOGO 50% off sale on sweatshirt material items so i picked up a pair of his and hers sweatpants. They are super soft and have pockets - the men's pair even has zip up pockets! I saw some cute novelty items like Roots maple syrup as well. Not sure if that's a seasonal Christmas item. The lines are a little longer during the holiday shopping season but there's enough staff to answer your questions. I was able to get my questions answered about the sale and sizing, obtaining a fitting room in a timely manner, and even had someone prep my order at the register so I didn't have to hold it in line.

Always treated with exceptional service at this location. The associates greet you upon entrance…read moreand make comfortable, small conversation even when I'm just in to browse. Coming from customer service myself, I have total appreciation for those who have a natural knack at it. All the staff here are friendly and customer-centric. Even though the shop is small and has limited selection, I always leave with a positive last impression. 4/5

We had a great experience with Picov furniture and upholstery. We dealt with Kerry, we told him…read morewhat we wanted, and he showed us a few options. He recovered our tired looking sofa and love seat and made a cushion for a chair. They picked up our furniture did the work and returned it to us within two weeks. We were very happy with our experience and would highly recommend this company. The price was very reasonable. There was an extra cost for shipping, $80 each way.

On the first project I was delighted with the end result. The second time, even after I returned…read morethe chair, I was dissatisfied. The top back of the chair is not even. There's a gap between the cushion and the back of the chair. The cushion overhangs the side of the chair. The portion across the front is uneven. The skirt flares at the corners. The 'seams' are puffy. Other than that, I am pleased!! I have pictures to prove my points. Just the wrong person responsible for the work.

I brought an old leather bag that had a tear at the bottom, Leon fixed it and brought it back to…read morelife within a few days. Excellent work, highly recommend!

I shipped 4 pairs of boots to Leon's from Connecticut. They all needed to be narrowed to fit like…read morethey did prior to weight loss. There was nowhere local that would so this and the closest, in NYC, would have cost almost more than I paid for the boots ( and they are all designer). Leon's was very communicative, and super fast. Two weeks door to door. Best of all they now fit like they were custom made for me. Their craftsmanship is A+++! I highly, HIGHLY recommend.