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    2 years ago

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    Lovelace Medical Group

    Lovelace Medical Group

    (27 reviews)

    Business Parkway/Academy Acres

    If I could give 6 stars I would. Albuquerque you have no idea coming from California how difficult…read moreit is to find a really great provider and care system. It's been over a year since I started the search for a great doc and care system. Started with optum formerly Davita (known on the ID channel for their killer nurse). I was so upset with that care and with our daughter moving in with us put myself on back burner. Decided that it's best to go with one of the "big 3" here. Got a fabulous primary at a more southern office and today had just a super experience with the PA Promise Goldwyn Rubio. She has a wonderful bedside manner and took a lot of time going over my upcoming gallbladder surgery. And was just nice. Also the front office staff and the scheduler were really great. When you don't feel like you have competent healthcare especially with covid it's very very scary. I truly feel these folks will give me the care I need. I am just so grateful for them.

    If you enjoy a runaround and have enough gas in your car, do visit Lovelace. I was experiencing a…read morevery painful eye infection on a Sunday (how I wish it were Monday when my excellent PCP was available). I first went to the Lovelace Urgent Care at Sara and 528. The receptionist stated that they do not take walk-ins (but isn't that the nature of urgent care?) and there was no provider at their facility anyway (huh?) and therefore only took "virtual" visits. I was uncomfortable with that since I felt this was a problem that would be better diagnosed in person. She said that another one of their urgent care offices did have a provider on duty. So I located the other Lovelace facility (Lovelace Urgent Care - Enchanted Hills), drove there, and again was told that they do not take walk ins, only appointments. Next appointment was 2.5 hours away. But they said that their other facility (the one I had just come from) had a virtual visit appointment available in 20 minutes . Fine, I decided, and called them. The receptionist there told me that, no, their next virtual visit was, in fact, 2.5 hours from then. So I returned to the receptionist at the second facility and she said, "Oh, yeah. Right." No other explanation. So I figured my best option was the live visit 2.5 hours from then. I drove home, did some homeopathic stuff for my eye (warm cloth) and came back at the scheduled time. I checked in and waited (I'm sure you've already guessed this)... Yup, you need an appointment in order to sit in a waiting room and wait for care at Lovelace Urgent Care. After a long time while my eye continued to burn, drip infectious fluid, and turn redder by the moment I was finally led to an exam room. Oh, good, I felt. Soon my diseased eye will be examined by a thoughtful, caring, medical provider (trying to be optimistic, here). After waiting another long stretch of time (so what are the appointments for, again?) a very brusk, seemingly uncaring person in a white coat entered the room (physician...NP...PA?...don't know...no introduction was offered), spent as brief a time with me as possible, and yes, finally wrote me a prescription. I was, and am, thankful for the medication but saddened that so little genuine care is spent by providers and staff regarding the needs of patients who come to Lovelace for help with conditions that are both painful and worrying. I won't return.

    Daniel M Gee, MD - familydr - Updated May 2026

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