Slow, poor customer service out front. I asked about the prolonged wait and the lady at the front…read moredesk was curt! Was told not first come, first serve. However the same lady could not provide a time frame, even in general. Now, I speak from ignorance but the answer I got was as if I interrupted her haughtiness.

This place is terrible. No estimate on wait time. Took hours to be seen. A disgrace…read more Waiting was always full. Nothing like being stuck around in close proximity to sick people. Move like molasses.

Came in for a deep cut to my son's leg. The staff was very accommodating as me and my husband were…read moreboth lightheaded just from seeing the open wound. Beyond taking care of our son, the staff gave me and my husband anti-nausea medicine. A great place to visit when you need to go to an urgent care.

The wait time is always floppy floppy. Like could be waiting a few minutes to hours. Just depending…read moreif the everyone has their sh!t together. Even if you reserve a spot online doesn't matter you will wait. And the front desk people allllwwaaaayyyssss are rude. Always. Doesn't matter who it is they are just rude. I don't know why. But the doctors are always great and nice and make you feel better. So in my opinion worth the rudeness and wait time. Better than waiting weeks or months to get into a primary for something that's need to be dealt with now. But make sure you've cleared your schedule cause oh boy it's a task.

The pharmacy here is awful. They seriously need customer service training. Indifferent and…read moreunresponsive to the patients who rely on them. I live just right across the street but will NEVER go back there again.

This review is specifically for pharmacy. I was so pleased with the service tonight, specifically…read morefrom Isabel (Isabella?). She went above and beyond for me and made sure I got my prescription on time even though they were closing in 30 minutes. She has immense patience and it is truly recognized. Thank you so much!

I wish I would have joined GoPrivateMD years ago! Dr Tom and staff are the best! No wait and always…read moreavailable when I need them.

I enrolled with GoPrivateMD for two years, ending July 2026. I found Dr. Pascuzzi adequate, if a…read moretad obsessed with my T levels. The reason for my one-star review is his assistant (and wife) Shannon. Shannon is incompetent. She couldn't manage GPM's on-line interface. She was unable to get my medical records from my prior PCP (not a problem for my new doctor). She didn't notice when GPM's selected testing service didn't run all of my tests and then sought to blame me when I pointed it out to her. She then sent me test results for another patient, which I only noticed were not mine when I saw that I (male) had apparently been tested for menopause. I wonder what steps, if any, she took to notify the correct patient of this HIPPA violation. When I sought a refill on a prescription, she demanded that I email her the prescription name, another HIPPA violation. Yet somehow she figured out what my script was when I decided not to renew with GPM, emailing me the script name, another HIPPA violation. In addition to violating HIPPA, her email style is condescending and rude. From what I could tell, Shannon's only strength was making sure my annual fee was paid. Want the kind of special attention concierge patients deserve? Go elsewhere.

The medical group has issues communicating between the offices and the call center for…read moreappointments. When you ask to escalate no one calls back and they just point fingers. This is the worst customer service.

I have gone to many providers here and the urgent care. They are usually very fast, especially the…read moreurgent care. The doctors are nice, but the primary doctors seem to have a high turnover rate. I have had 2 primary doctors leave within a year.

I am absolutely blown away by the care this facility gives. My mom is in town from California and…read morewas in need of meds, and her doctor wasn't able to send things to a different state. Against all desire we had to go into an urgent care. I had been here once before, and they were quick and kind. This visit was no exception. From the front office check in, to the nurse and NP, everyone was extremely kind and helpful. My mom felt at ease with her care, and they allowed me back to ask a bunch of questions!! I will definitely be coming back for any further issues for myself and my family!

Disturbing the healthcare industry in Albuquerque continues to lack professionalism, as well as…read morelacking appearance as professional. An employee who is triage patient is dressed in construction clothing with a knife in his pocket and has a ball cap backwards like he is working in the yard or a construction site. This just tells you how much Albuquerque, New Mexico has serious problems finding quality medical employees who represent their practice in a manner that an individual feels comfortable when encountering a medical professional! This UC as others continue to act and treat individuals as livestock instead of human beings. Unfortunately, we're stuck with this type of behavior because of the lack of accountability of their employees and organization. One can only hope that once getting quality medical treatment instead of thinking they're at a construction site.

Nearly 20 years ago my husband and I discovered Western Trails Vet Clinic just east of Edgewood…read more Dr. Stacy Thornton owned the clinic at the time. After a time, we trusted Dr. Thornton with our pet family and still use them today, even though sadly Dr. Thornton has a moved on to a new Urgent Veterinary Surgical Suites in Abq. Western Trails in NOT the same place since Dr. Thornton sold her business to a Corporate buyer , the prices are higher the wait times are much longer. The reason we stay is Dr. Krystal Hutsel who is knowledgeable, professional, sweet, friendly, empathetic, kind. Good luck Dr. Thornton is you new career!! Debbie Swenerton, Tijeras NM

From the owner: Urgent Services, Timely Results! Our practice partners with…read moreveterinary clinics across New Mexico to meet the growing demand for essential surgical and diagnostic procedures, including: Soft palate resections Dental procedures with extractions Foreign body removals Lateral sutures PennHIP certifications OFA certifications Cesarian section (c-sections) And much more! We are dedicated to providing exceptional care with efficiency and expertise, helping clinics deliver the best outcomes for their patients. Call us now at 505-209-3553

Very productive cough and upper respiratory infection, 81 year old male. Walks into Urgent Care…read moreand told to make an appointment for the next day. Next day, X-ray was maybe pneumonia. No testing for Covid, Flu, or RSV? Radiologist reads X-ray as normal.‍

The customer care from the front desk to radiology to the medical assistant was amazing!…read more Personable, thorough and professional. Beyond wrestling with illness, it was a wonderful experience.

I have never been treated the way that I was treated going here last weekend. I am a disabled…read moreperson who is currently dealing with week 9 of shingles pain because I am severely immunocompromised. I went in for nerve pain and myoclonus jerks as well as just the concern that my nerve pain and shingles were getting worse. I had PA John Luna who didn't even listen to my concerns. I told him I had shingles and I had already been to my regular doctor for it, I told him this was the first time I was being seen for it (we did mychart and phone calls with my PCP to diagnose it) but my pcp had been unable to get me in. John Luna told me he didn't have "the license" to prescribe Gabapentin and that it was a controlled substance ('very recently' he said which I thought was interesting, considering I was put on a trial prescription less than 6 weeks ago for the shingles pain and had my roommate pick it up). I did't go in looking for gaba to begin with, I was hoping for a second round of anti-virals, or tests to make sure that my nerves weren't dying. John Luna also put "pain and numbness" on my referral which the neurology department hardly wanted to even accept because they "don't treat pain" instead of mentioning anything about the shingles that are actively diagnosed and still on my body. I have an appointment in October, so I hope that my nerves aren't fried by then! I have never been treated so badly and I'll be filing a formal complaint as well.

Had an appt at 2 pm. Was triaged and seen immediately. Blood work and EKG. They didn't call with…read moreresults and their website didn't work. Suggested I get a CT scan. No insurance. Care was good. The receptionist should tell everyone coming in with cold and flu symptoms to take a mask and wear it.

Fever and chills for 3 days and they wouldn't give me antibiotics. The wait time was supposed to be…read morean hour. Three hours later and two PA's I got sent home with Tylenol. Worst "urgent" care. if I could give