Very responsive and honest. I respect someone who says I could take your money, but it'd be the…read moresame price to buy something new. I hope I never need to call again, but if I have another failed appliance, this is my first call

Not very happy with the repair. 1st he would not go out to…read moresee what the problem was without an initial deposit of $180.00. Then when he went and quoted me an additional $445 for parts and labor. I asked if it was worth fixing, the leaking refrigerator he assured me it was worth fixing. He again would not order parts or start repairing the item until money was sent. Repair man went out and advised all had been repaired. A few days later had the same issue that refrigerator was leaking. I called and spoke to Victor who advise that it was probably the computer or memory board do not remember. He then advised it was not fixable but not before collecting $625.00 and leaving me with a broken refrigerator. I have since called someone else who repaired the refrigerator with no money upfront and a third of the price with no prepayments. BE CAREFUL

Purchased Viking kitchen package 11-2023. Gas leaking from range top 2-2026. Tried calling, left…read moremessage re problem. No return call. Went in person and was told no repair service available. Go to Kolhages !!!

We were so happy with the service we received from Certified Appliance. Our oven door was not…read moreclosing properly. We called Certified Appliance and they had someone there the next day. Our technician, James, showed up on time and fixed the door in a matter of minutes. He was so pleasant and even explained to me why the door wasn't closing properly. I will be using them for all of my appliance needs going forward. Thank you Certified Appliance!

Very fast and professional, highly recommend. As we all are familiar with in the Keys, Fast and…read moreprofessional aren't used in the same sentence very often down here

Preston is absolutely the BEST when it comes to appliance repairs!!!! He shows up when he tells you…read morehe will (that alone makes him great). If you explain the problem beforehand,he's got it mostly figured out while he's on the way to your house. He is the utmost professional and incredibly knowledgeable about all appliances and the quirks each company has. He works quickly and does everything within his power to get you up and running as soon as possible. Preston is 1000% honest about the repairs and the costs.Our only complaint is that he's not also an electrician and plumber.........

Technician arrived early, diagnosed the unit and determined the unit was not cost efficient to…read morerepair. Recommended that I replace the unit. Manny was very knowledgeable and did all he could to try to repair the unit. I would highly recommend him and fully endorse his company. I will definitely call this company for any additional appliance repair I may need in the future. Thank you, Manny.

My washer stopped draining and and spinning. The lid switch had broken again so we discussed…read morebypassing it. But water got into the timer from so much humidity in the room from the broken water heater, that even though it now powered on after the bypass, it would still not spin. He advised replacing the machine or for something used if money was an issue since repairing the timer on such an old machine was not really worth it. My point is this. He is a great technician. Very straight-forward and honest. He knows exactly what he is doing. Extremely reasonable in price. Highly recommended. He is my go-to for appliance repair at this point.

When my dryer stopped working, I called AVI appliance because I have used them twice in the past,…read moreonce for my dishwasher and again for my stove. This time their technician, Leo, diagnosed the problem, ordered the part needed and was back the next day to complete the repair. The dryer is running like new and the price was very reasonable, as always.

Excellent Experience. Arrived promptly,very efficient and professional. Problem with Refrigerator…read more Knew exactly what was wrong and fixed the problem in a timely fashion. I would definitely recommend this Company. Petr was great and the pricing was MOST FAIR.

I had a great experience with Ray's Appliance Repairs. I called after hours, and Ray was able to…read morecome out the very next day to diagnose my grandfather's washing machine. He was prompt, professional, and clearly knowledgeable.

Ray came out and assessed the problems we were having with our electric stovetop and our washing…read moremachine. He gave us his opinion about what to do, ordered parts and installed them. He was extremely professional, neat, orderly, and friendly! Appliance problems completely resolved! He was even able to handle an issue we were having with a vintage fan. Thank you, Ray!!

Had an issue with our washer right when renters were coming. Jill set up the service call and Tyler…read morearrived. Even though it wasn't a quick fix and parts needed to be ordered, they did all they could to get it done as soon as possible so our renters had a washer. Great communication and customer service! Highly recommend for any appliance repairs.

Very professional company. They know their appliances and…read morethe technicians are very knowledgeable. The customer service team is friendly and helpful too.

I highly recommend this company; they have always been trustworthy, professional, on time, and they…read moreget the job done stress-free.

EXTREMELY EXPENSIVE!!!!!!!…read more I live in a condo, where it is difficult to have roof access to check on my own A/C unit. Long story short, my building called these guys and found that a contactor ($12 dollar part) needed to be replaced, I was charged $297.00. I called to see if it was a written mistake, and it was not. For them just to visit you if you live in a condo, you should seek somewhere else.

Be wary. Several times, they tried to sell me a whole new unit with mine only being a five-year…read moreold air conditioner. Told me several times the parts were not under warranty even when they really were still covered. I was told they ordered my warrant part 90 days ago, and I called them once a month since then to check on the status. I was told the part was on back order. Then after 90 days, told me they had not ordered the part since it is not under warranty. This was the second time they claimed my unit was not under warranty despite me proving it to them last time on a previous fix. I agree with the other low review. They definitely have the attitude of "We can treat you any way we want, because who else are you gonna use ? There is a huge problem with customer service in the Keys, and this company represents the worst. Well, I am gonna find someone other than this place.