This female doctor is very professional and personal. I have been seeing her for over 25 years. I…read morehave had nothing but great experiences dealing with Dr Buchanan, through the good times and the challenging times.

Getting tire of negligence from this clinic and doctor…read more Example: 2 then 1 year ago (Whenever went to see Dr. Lorna Mintz) I shared with her about dryness in my both nostrils. So she advised me to buy air-purifier, even though I mentioned that I have humidifier already in my house. Eventually none of them helps. Now, when another difficult year for me is gone, doctor is saying: - Oh, your nostrils are soo dry? - Seriously??? Thus! Why didn't you listen to me before but kept me struggling for another year? Now, when my nose time to time bleeding, periodically getting headache, less sleep out of that - she is referring some fishy test what should be done loooong time ago. Is this our "responsible" Canadian health system? System where is no cares but runs sort of business, only. :(

I had surgery on January 3, 2025. Since I was sent home I have not been able to contact Dr. Chan. I…read morehave questions only he can answer. I am not happy with my post op follow up care.

Dr. Chan is an excellent physician and surgeon. He takes his time and has a supportive intelligent…read moremanner.

Very vigilant and very careful to their patients. Despite misunderstandings, they've always kept it…read moreprofessional & courteous. I have been happy and healthier ever since I've came to this clinic.

Ellesmere Medical Clinic Walk-in Clinic and Family practice…read moreAccepting new patients Male and Female Doctors . Newly opened medical clinic, and I couldn't be more impressed! The service is super fast with very short wait times. The doctors are incredibly friendly, making you feel comfortable and cared for. The clinic has a fresh, modern look, and the reception area is spotless and inviting. If you don't have a family doctor yet, this is definitely the place to go -- they're accepting new patients. A must-visit clinic for anyone looking for quality healthcare. You can definitely refer this clinic to friends, family or anyone needed Doctors services.

Don't waste your time going to this clinic. The office manager is extremely disrespectful. They…read moredon't respect the privacy and confidentiality of your medical records. If you value quality care while feeling valued and respected, do not go to Platinum Medical!

The manger is a joke! He needs to take a course in Customer Service and also given a lesson on how…read moreto speak with POC! Dr. Kristen Scavozzer is the BEST doctor along side the only Black nurse they have here. Dr. Kristen Scavozzer is THE ONLY reason why I'm staying here, I transferred from another doctor that was giving me in-proper care to Dr. Scavouzzer and I can't be more happier with my choice. Now if the staff could understand the importance of Customer Service with individuals especially POC, they would get a higher rating.

My grandma had to come in here for a CT Scan today, and we exited this place with nothing but…read moresmiles. We arrived at 8:15am and was told the complete procedure will take 2 hours, and we'll be out by 10:15am. The nurses were very accommodating of the fact my grandma does not speak English, and talked to me instead of everything my grandma had to do to prepare for her CT Scan. They even offered to modify the CT Scan machine so it gives instructions in Cantonese instead of English, which was certainly welcoming for my grandma as I wasn't allowed into the room during the operation. At the end, the procedure was completed at exactly 10:15am. Bonus points for perfect timing, and at the end it actually didn't seem that long of a wait. My only complaint was that the heat was on way too high for me when I was waiting, and I didn't want to take my jacket off as I didn't want to take a chair (it was a full lobby of patients waiting at that time).

I'm leaving this review because after submitting a formal complaint to the ER department, **no one…read moreever contacted me or addressed the issue**, which is unacceptable. I visited the ER on Oct 29 and 30, 2025, following a dog bite. During my first visit, a male triage staff member made an inappropriate comment after I briefly forgot to hand over my health card. Instead of simply asking for it, he said, "Aren't you forgetting something? Do you want me to call you Donald Trump?" Completely unprofessional and unnecessary. When I returned the next day as instructed by the ER doctor, my number was shown on the screen and then skipped without explanation. When I asked, the triage staff dismissed it and said maybe someone else called me--which did not happen. She eventually called me back and proceeded with triage, then told me I "could have gone to [my] family doctor," despite the fact that I was following the ER doctor's instructions to return for a tetanus shot. The same male triage staff member from the previous day again made inappropriate remarks. After taking my blood pressure, he questioned me for removing the pulse sensor and then told me, "Do you have your phone? You should call 911." It came across as sarcastic and mocking toward a patient already in distress. These repeated comments and the dismissive attitude reflect a serious lack of professionalism and empathy. And the fact that **no one from the ER responded to my original complaint** tells me this behavior might be ignored or normalized. I hope others take this into account when deciding where to seek emergency care.