OMG!! Where do I even begin. If I could give this place 0 stars I would…read more
Anyway, my friend and I went here for lunch today. We arrived may be about 15-20 minutes before 1 o'clock. Upon sitting down, I noticed that there was salt and sticky stuff all over my side of the table. So, I asked the waiter to wipe the table, at which point he seemed fairly discombobulated and he asked if we wanted to move to another table. I said, no - I'd like to stay where I was and if you just get a rag and wipe the table. But, he wasn't sure how to do that without wiping crumbs into my lap. Well, buddy there's more than one way to wipe down a table without flinging crumbs in my lap, but I'll digress. He came back moments later with a small red bucket, ringing out the rag at our table side. I think at this point I was more worried about getting splashed with soapy, bleach water than I was with a crumb falling in my lap. After the waiter wiped my table I had to use my napkin to wipe up the tsunami of water that he left behind. WTH!!
Ok, so we ordered our food. My friend ordered Corned Beef Benedict with hashbrown potatoes (not fruit), I ordered a Monte Cristo with fries, which came with a cup soup, so I ordered their Minestrone Soup, and I requested a side of Parmesan Cheese.
A little while later, our waiter came back to inform me that they had ran out of the soup I ordered, and he asked if I wanted the other soup, which was Jalapeño something or another. Nah, I'll pass - thank you!
Well, we waited a good 15 minutes for our food to come out and when it did, my friend did not receive her hashbrown potatoes, but rather a side of fruit that she did not order. She also received a small cup of Parmesan Cheese, which was supposed to come with my Minestrone soup that they "ran out of." Surprisingly enough, the waiter noticed that it was on her plate, so he casually grabbed it and set it over by me. Not that it would've done me any good considering, I didn't even get my soup, but, OK!
Now let's talk about my Monte Cristo. At first, it looked great, but looks can be deceiving. The size of the bread was absolutely astronomical, but when you opened up the sandwich it reminded me of the commercial, "Where's the Beef?"
Needless to say, I had to call a manager over to the table. When she arrived, I explained to her that the meat on the sandwich was being overtaken by the sheer amount of bread. Instead of offering solutions at this point, she was merely looking at me completely dumbfounded, so I had to literally ask her what we could do to remedy the situation? She asked if I would like my sandwich on thin bread. Sure, fine - that sounds great! When my second sandwich arrived, it was on thin "toasted" bread, not the French Toast style bread that it usually comes on.
Well, once again, I had to call the manager to my table and send my sandwich back. I explained that my sandwich came out on toasted bread and that's not what I expected. She said, "well, the French Toast is the thick bread that was on your first sandwich. Well, look lady, it's not friggin' rocket science. Take the thin bread, dip it in egg and make French Toast, then add the meat and cheese. WTF!!
At this point, I'm completely frustrated and flabbergasted at the sheer amount of incompetence with the most simplest tasks. My friend is literally done eating all of her food, I have eaten almost all of my French Fries and I'm still waiting for my damn sandwich.
So, I received my third sandwich, which looked OK until I cut into it and realized that it was just thin bread, dipped in butter and grilled on the stove with one slice of cheap lunchmeat, turkey, and one slice of thin cheap lunchmeat ham. As for the cheese, I think a mouse ate the other half of it because it definitely was not on my sandwich. There was definitely more meat on my first sandwich even though it was being overtaken by an abundance of unnecessary bread.
I called the manager over, yet again, and explained to her that the bread had literally been dipped in butter and grilled. I also explained to her that I am diabetic and I need to eat however, I am not paying for this food.
During the 1990s and early 2000s I worked in the restaurant industry as a server and as a manager, and I can tell you this, I would've offered to comp the bill or a portion of the bill before ever waiting for a customer to tell me that they're not going to pay for it.
With all that being said, I will never eat there again!! Once was more than enough! Don't even get me started on all the caked on dirt that was visible on the baseboards. Yikes!!
At least the bartender was cool, and made a pretty damn good Mimosa, which I'm glad I ordered because after that shit show anyone in their right mind would need a good drink just to be able to cope.
