I had never heard of this company prior to ordering, but have been SO impressed with them! My husband & I wanted to get a nice commemorative gift for a dear friend to mark an event at which he is being honored. I found the Dalvey Voyager compass online, but was hesitant to order as the event was about 2 1/2 weeks away and the compass would have to be engraved and then shipped to the U.S. from Scotland. I messaged Dalvey customer service with a question about whether it could be done and received that quickly. They messaged back within a short time that same day. I ordered the compass Jan. 31 with personalized engraving, and qualified for free shipping. Received an email the very next day that the order was completed and was being sent for shipment, along with a UPS shipping tracking #. Received the custom engraved compass at my home in the U.S. on Feb. 6, LESS THAN ONE WEEK AFTER PLACING MY ORDER! The compass is beautiful, engraving was just as I requested, and the packaging is very nice. I received a follow-up email from Dalvey customer service as soon as the compass was delivered, confirming I received it and asking if I was happy with it. Communication was outstanding. This is a gift we are proud & excited to give our friend and can't wait to see him open it! I would highly recommend Dalvey and would purchase from them again. read more