Do not do not do not rent from Europcar at the Venezia Airport. They claimed we damaged their car…read moreand there was a tiny scratch that was already there. They didn't allow us to dispute it just sent us a fat bill for over $500. No detailed invoice of what was repaired, nothing. They also tacked on and made us pay for damage protection, theft protection, a damage admin fee of 75 euros and the damage surcharge. Im disputing this false claim to my credit card. This was my first and last time renting europcar! Terrible business.

We had a horrible experience with Europcar from the Venezia Airport. We arrived to rent a car and…read morewas told to call back the following morning to report any pre-existing damages since the man at the counter did not want to complete the form with us during the night. We called back the following morning and was unable to talk to a person after an hour of waiting. We filed a claim online to let them know what damages we found. Five months later, we received an e-mail stating that we owe them nearly $400 in damages that we did not cause. We had to go through so many hoops with unprofessional people and still are unsure if we will have to pay for these damages that were not caused by us. I would stay as far away as possible from this company!