I have been there several times, and absolutely BEST EVER. From hello to goodbye excellence is…read moretheir goal, I have been family member and I have been the patient always kind, considerate and helpful. love the treats available, but love the staff and care they deliver the most.

Not that I liked the idea of having my husband getting an injection near his spine, but this was a…read moreVERY upscale doctors type office. Greated right off by a sweet receptionist who made giving our informational breeze. Then found a fridge full of drinks that included 3 kinds of juice (and for 7am this was super nice) soda and water, with coffee, espresso, AND hot chocolate on the counter!! Then He went in for the shot and the nurse for his case came and got me so I could stay in a private room to wait with my own TV! This was more than expected and wish that all doctor offices were able to have this level of service, the staff alone and a quiet place to wait was more than I expected!!! The rest was over the top so I gave them one of my rare 5s.

Went in after testing positive for COVID while traveling far from home. They took me in without an…read moreappointment, and just 45-minutes later I was on my way to the pharmacy to pick up my free, government provided, Paxlovid prescription. The nurses and the doctor were all very nice and very thorough. Overall, the experience was quite good, especially given that I had COVID and no one ever made me feel like I was a worry to them. Since it was my first experience with COVID, I expected to be treated like a leper, but that didn't happen. It was a much more relaxed event, for which I'm quite thankful. I'm feeling better every day too.

I scheduled an appointment with Dr. Weiland. Within 1 business day of my appointment, I was…read moreadvised he would be out of the office. I was rescheduled to an appointment days before my scheduled departure. Two business days before the rescheduled appointment I was again advised Dr. Weiland would not be available. I explained I too have a schedule and planned accordingly to get my health issues addressed before departing for a period of time. Unfortunately, everyone at RCMC and now Monument just don't have time address their patients. I get patients are not important enough and will address my health needs elsewhere. I am looking forward to Sanford Health.

IN SHORT: Poor & dishonest communication about appointments and procedures. Billing department…read morepretends to be kind, but does not listen or attempt to resolve issues. Saw Dr.Johnson & PA Jennifer Johnson, they were ok. IN LONG: I called to schedule an annual preventive well check & biometric screening (encouraged & 100% paid for by employee insurance). Front desk staff took my info, set up appointment THEN told me it would be just to meet the doctor. At the appt nurse verbally asked medical history questions & general health questions. Talked with Dr.J. He renewed an ongoing prescription. Then I was allowed to make appt for annual preventive exam. For the first "meet the doctor" I was billed about $370 (ins. adjusted to $250ish) for a level 4 appt. Called RCMC billing office about this, explained, and they said all they could do was "resubmit it to coding." Called me back two days later to say nothing changed. While I felt misled, I also didn't see any other recourse I could take, so paid the bill. When I went in for bloodwork two weeks later, I specifically asked that only preventive be done, only tests that I would not receive a charge for, 100% paid by insurance. I even had a list of what I knew would be included and even though they were doing more than was on the list, the receptionist assured me that yes all the ordered bloodtests were preventive. At the annual exam I was asked questions that I thought would turn the exam into an "office visit" so respectfully abstained from answering and once again stated I only wanted preventive. Over a month later, I was billed almost $200 for bloodtests done that were not actually preventive (ins. adjusted to $44). Spent well over an hour on the phone with RCMC billing & my insurance company. RCMC billing office pretended to be kind, but either were not listening to what went down or don't care that they're being deceptive & dishonest. The people (including a supervisor) at billing I talked to just kept insisting it was all billed as preventive (my insurance company said and I agree that most of the tests were not actually preventive), the test were done so there's nothing they can do, and the final "we'll resubmit it to coding and call you back." I'm thinking this is their go-to statement just to get customers off the phone because in this case it was not an issue of coding, it was an issue of honoring your word. They did tests on me that I specifically requested not be done and was reassured would not be.

Care was actually fine. Actually it was very good. The billing though is not good. They said my…read moreinsurance was fully accepted, I approved it with my insurance. After the surgery they decided they were not accepting the settlement amount. So 8 months later I am on the hook with a large bill. My insurance tried to negotiate and that didn't work, so now I am stuck. I liked my doctor there, but this is crazy. Talking to some other people this is a common thing that they pull. So if you go there keep an eye out because you will end up in collections with no idea why even after having hit your deductible in full.

I have had both knees replaced by Dr Marrs and his staff at Black Hills Orthopedic and Spine Center…read moreand found the facility to be in excellent condition, physicians and PAs are superior, nursing and support staff is excellent and the physical therapy attached as part of their clinic is very good (shout out to Heather Williamson). I would use this facility and its staff again and believe they are among the best available. I traveled from California to have my surgeries done in Rapid City due to my satisfaction with the initial consultation with Dr Marrs. The outcome was very good.