Working with these guys were great and easy. They answered all my stupid questions and didn't try…read moreto upcharge or get us to purchase something else. They were extremely busy this part of the year for booking but were able to get out relatively quickly. Came out, did a quick clean and put in a few decorative rocks we had laying around. Said everything looked great. Didn't leave a mess. Great personality, friendly.

Excellent service, friendly knowledgeable staff! Jakob, Justin and Brenda walked me through the…read moreprocess, explained everything along the way. It turned out that my fireplace was from 1980 and isn't upgradable, but at least we won't set our condo on fire! Prompt, courteous and very social. I would highly recommend them for inspections, upgrades and replacements. Great value as well. Thank you Fox!

Eddie was very professional and knowledgeable and answered any questions we had. we would recommend…read moreEddie and Chimney &Fireplace Thanks Eddie

I had bought my first home with a wood burning fireplace/chimney. I am new to fireplaces, so I went…read morewith this business to inspect and update anything needed to make my fireplace in good working order for the winter. When they came out, they got my wife (I work all day, so my wife had to deal with these people). Upon doing their inspection, they told my wife the following which was texted to me by her (see photo 1). We went ahead and hired this company to do the work and make those replacements (see photo 2 on how it looked before the work was done. What they said was going to be a week took almost three weeks and several phone calls with an update on what's going on. They came and did the work and we paid them. I'm going to assume they weren't going to think we were going to look at their work (please see photos 3 and 4 which is what we paid roughly 1800 dollars for). Needless to say I wasn't happy, and neither was my wife. She reached out to them and communicated what I thought was going on with their workmanship (please see photo number 5 for their reply). For them to actually argue that the collar they put on wasn't almost completely if not totally mangled and bent is absurd. Their reply was beyond mind boggling. We decided to have them come out and replace the mangled and bent collar (see photo 6 for the replaced collar). Also see photo 7 of the mess on my lawn they didn't clean up. The fact that they replaced the shoddy workmanship did help and ultimately prevent a complaint with the BBB and/or a potential lawsuit, but that is the last business I will do with these clowns. I will be giving my money and repeat business to a different chimney/fireplace company. Please take this review into consideration if you choose to go with this business.

They replied very quickly with helpful information about the service I need. Much appreciated!read more

From the owner: We are equipped to handle a wide array of services, including thorough chimney inspections,…read moremeticulous chimney cleaning, and expert chimney repairs. We understand that your chimney is not just a functional element but also a vital part of your home's aesthetic. That's why we approach every project with an eye for detail and a commitment to quality. In addition to our chimney services, we offer roof repairs and replacements, ensuring that your roof not only protects your home but also enhances its curb appeal. Our siding installation and replacement services further allow homeowners to transform their exteriors, providing both protection and style. With years of experience in the contractor industry, we pride ourselves on our reliability, professionalism, and dedication to customer satisfaction.

Very pleased with Ryan and his work. He is very personable and professional. Ryan takes the time to…read moreexplain his processes, as well as point out what he looks for in the fireplace and chimney (flue). Patiently answers questions and talks about related equipment (CO monitors, fire extinguishers, fire blankets). I've been using a fireplace sporadically for decades, but Ryan taught me a few imporant tips. Highly recommend this firm.

If I could give Ryan zero stars, I would. He is unreliable, flaky and is ghosting me…read more After spending 20-30 minutes on the phone with Ryan a few months ago, discussing a chimney rebuild, he told me he would put together an estimate to replace my chimney in downtown Madison. He told me to send him some pictures of the chimney, which I did promptly. He assured me that he would put together an estimate to do the work. Months later, he hasn't sent me an estimate, and won't respond to my several calls and texts, which is insulting and very unprofessional. Ryan did not respect my time and efforts. I can understand not wanting to take on a job, but leaving me hanging, while needing to get this work done is very disrespectful. I would steer clear of this company.

I just really appreciated what seems like an honest assessment. I was looking for a second opinion,…read morebecause two other companies had recommended major, costly repairs or replacement for my gas furnace. The Grenz folks came, carefully looked at the unit, and said, "If it were my furnace, I wouldn't do anything. It is running the way it's supposed to." This second opinion cost me something, naturally, but it also saved me between $5,500 and $19,500 (two quotes from the other two companies). Jim seems like a straight shooter. I'd recommend you give these folks a try.

He called me back and talked me through the fix. He did not wait to come out and wouldn't take any…read morepayment for his assistance. He clearly knew what he was doing. He was able to talk me through several troubleshooting exercises without seeing the gas fireplace itself. If I have any HVAC or fireplace needs in the future, I will definitely use Grenz