Excellent service from Goodman Plumbing. Mike was…read moreprofessional, fixed an unexpected pipe issue, installed faucets and left everything spotless. I highly recommend -again.

I am extremely disappointed with my experience with Goodman Plumbing. After having a great first…read moreexperience with them, I hired them again because I trusted them. Unfortunately, this second experience was the complete opposite. The original agreement was for Goodman Plumbing to dig down to the curb stop, shut the water off to my home, install a new water box, replace the pipes inside my home, and install a new shut-off valve. After realizing they could not dig into the street to perform additional work that would have cost me thousands more, they changed course and went against the terms of the original contract. Instead of honoring the agreement. Communication was terrible. I waited over a month with little to no updates while my pipes continued leaking. I had to repeatedly contact Goodman Plumbing just to find out what was going on. When they finally came out, they dug a hole and then refused to continue the job, claiming the pipe contained lead. Throughout the visit, the technician was on the phone with someone from the company. However, a Philadelphia Water Department inspector confirmed that my service line was not leaking, and records from the PWD Lead Service Line Map showed my address as non-lead. Despite this, Goodman Plumbing refused to accept the inspector's findings or move forward with the original work. To make matters worse, they broke the tip of my curb key and never told me. Inspector informed me the water can no longer be shut off due to tip was broken off. Goodman plumbing company refused to repair it, refused to restore the area with cement as required by the contract, and left an open hole in the public right-of-way with only caution tape around it. This created an unsafe hazard outside my home. They also never completed the plumbing work inside my house that they were hired to perform, yet still expected to be paid. When I asked them to take responsibility for the damage they caused, I was told it was my responsibility because my home is older. They refused to provide their damage liability insurance information and repeatedly shifted the blame instead of taking accountability. I was also pressured to make a decision within one day and received repeated phone calls the next day pushing me to spend thousands more. Rather than work toward a solution, I felt pressured and dismissed. I was told repeatedly by workers, and Manager Nick they will not fix or place cement over hole as it is now my responsibility, yet this was a part of the contract.  The most disappointing part was being told by Manager Nick to never contact Goodman Plumbing again for any future services. As a customer who trusted this company enough to hire them a second time, I found that response completely unprofessional. I regret giving Goodman Plumbing my business again. Instead of standing behind their work, they failed to honor the contract, damaged my property, refused to repair the damage they caused, left my property in an unsafe condition, and walked away from the job without completing the work they were hired to do. If you're considering Goodman Plumbing, I strongly encourage you to carefully review reconsider or if any digging is needed to follow-up with PWD have them inspect first. My experience was stressful, frustrating, and one I would never want another homeowner to go through. Now my home is left with unsafe, hazardous unpaved hole left with dirt they placed over with caution tape and sticks holding caution tape.