If I could give zero stars, I would. After seeing some of the reviews on google, I honestly believe…read moremany are fake, from friends/family, or paid promos -- because my experience at Steve's Tune Ups was a total nightmare.
About a month ago, I brought my car in for a simple alignment and rotor replacement. The vehicle was veering slightly despite having new tires, so I figured I'd get it aligned and tuned up. They charged me over $1,200 -- which I initially accepted, assuming the work was thorough. They also threw in an oil change.
A few weeks later, I started noticing a slight vibration and wobble on the front passenger side. Naturally, I brought it back, thinking it might be something minor, especially since they were the last people to touch the car.
Instead, I'm hit with a laundry list of "issues" -- bad CV joints, sway bars, and possibly a motor or transmission mount -- totaling another $1,400+. When I asked why none of this was caught during the recent alignment, I got a vague response like, "Sometimes you don't catch those things."
It gets worse: While they were "test driving" my car, a friend of mine called me and said, "Why are they driving your car so hard back there in that parking lot?" When I got the car back, the vibration was noticeably worse than when I dropped it off -- meaning I basically paid them $159 "diagnostic" to make the issue WORSE.
And when I refused to authorize more work is when they held my car hostage until I paid the $159 "diagnostic fee" -- for work that was essentially a review of their own previous work, and that I wasn't even warned about up front!!! Ridiculous.
At this point, I was angry and needed a second opinion. I waited to post this review until I confirmed what I suspected -- I had two other shops inspect the same issue. One quoted under $400 total (parts + labor), and the other quoted just over $500. That's less than half of what Steve's tried to charge me!
This entire experience has left me angry, frustrated, and feeling completely ripped off. I trusted them, and not only did they fail to fix the problem -- they made it worse and tried to upsell me into more unnecessary repairs.
Do not bring your vehicle here. Get a second opinion before you hand over a single dollar. Or better yet; bring your car to a HONEST shop to begin with! Steve's Tune Ups is, in my opinion, a complete scam shop. It sucks that we live in a world where even though things are hard and prices are high for everyone, you got people like this scamming off hard working people. Pathetic! Sorry-not sorry
