We were previous customers of Lasser Ceramics and had no reason to question their business practices. However, in November 2015, we bought four canisters and another serving bowl to add to our Lasser collection. The patterns are lovely and the staff was friendly.
BUT, they are selling the canisters WITHOUT a rubber seal to keep the food within fresh. They acknowledge this and tell you not to worry about it for you can order the seals online. They gave us a site to order from and that site DID NOT carry the canisters. After an email, they gave us ANOTHER site. That site did carry the seals but NOTHING will fit the Lasser canisters due to the handmade nature of the product and the area where the seal has to sit. I contacted Lasser Ceramics and was informed they would give us a store credit. They are in Vermont and we are in New York! We don't want a store credit. We wanted a full credit back on our Visa card. We have four of their serving bowls which is all I need! We don't need any more of their products! They are DELIBERATELY selling the canisters knowing the handmade items won't have a seal that will fit on them. They should have had seals with the canisters, OR had the common courtesy to let the customer know they hadn't found one they were CERTAIN would fit. This is EXTREMELY poor customer service, and for the price of four canisters (one was a gift that now doesn't "work" for the recipient!) was also a VERY POOR BUSINESS DECISION AND EXTREMELY SHORTSIGHTED!!!
I do not recommend shopping at Lasser Ceramics in Vermont. Their products are lovely but if you are dissatisfied, you will not get a refund!!! read more